Terrible Support/Returns Experience
Terrible Support/Returns Experience I bought a Glacier toolbox. It arrived with a big crack in the case, so I contacted support. I initially asked for an exchange, but then changed my mind and just wanted to return it for a refund. After a quick initial response, it started becoming weeks between emails. I eventually raised a dispute with Klarna, who automatically refunded the payment after 21 days. Suddenly, on the day after the refund, EcoFlow started responding again (I wonder why!?). They kept saying FedEx would collect the parcel, but FedEx never showed up as no collection had been arranged. I eventually drove to the FedEx depot, at my cost/effort carrying a heavy box. Awful experience, am going to avoid buying EcoFlow. Anker all the way.