exteremely bad experince and situation…
exteremely bad experince and situation has not been reslove, so many hoops to jump through to try and get a replacement, talked to rep on app showed them picture of redbattery icon and the overload issue,gave the pictures of sierial numer etc. was told they would replace it and will send out label to return, then recived email that will only get refund once they inspect it and ensure its malfuctioning, wasnt that what the red battery icon meant, so i get the label and try to arrange pick up as i have a disbility, GLS, corrier tells me they have had ongoing problems with ecoflow for over a year in the not fillling out the return label properly, with a eco flow 2 delta batter it has to go under the dangerous goods section, they put in the other section and called it a machine, gls courrier wont pick it up unless form is filled out by ecoflow properly,i contacted chat the same day and told them the issues i was having in trying to return it. she said she will look into it and do follow up by email, now i get email which you cant reply to saying i havent stay in contact with them and cased is closed, seiriousely, i contacted them again asking why i got the email when i have stayed in constat contact, a person with a disabiltiy should not have go through this accute stress just to return a product