Our vision is to power a new world—a call to the future, an aspirational, technology-driven, eco-friendly future that every individual can own.
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Is EcoFlow legit?
EcoFlow (ecoflow.com) has a 3.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 39% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the products to be of high quality, praising their solid build and reliable performance for everyday use. Many people also appreciate the helpful support team when resolving technical issues and answering questions quickly.
Some people were dissatisfied with long delivery times, delayed shipments, and missing updates on their package whereabouts. A few other people also felt that customer service response times were extremely slow and unhelpful when dealing with faulty items or warranty claims. Reviewers additionally noted that some hardware can be defective upon arrival or experience issues shortly after setup.
Auto-generated from all reviews of this business. For reference only.
This company is a scam sent broken refurbished first gen junk then tryed scaming me had to call bank to get my money back i got them on phone taunting me that they are scamming me recorded it sent it to bank dont buy the junk and the customer service is a scam
Reply from EcoFlow2026-07-13
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Still coming to grips with my Ultra X system but very impressed so far. Very pleased to receive an unsolicited refund of £250 due to delays in delivery.
Promised me after weeks of being ignored that they would send me a missing cable on 08/05/26 as of today 11/07/26 I'm still waiting. Just look on Instagram or reddit and you'll see the problems people are having and the terrible customer service. Even just look at the bad reviews on here. They sell you products then ignore you when you need help. Honestly just pay a little bit more and have peace of mind that you're getting a decent product and customer service.
I think I'll give up and go with Anker or Bluetti
Reply from EcoFlow2026-07-14
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
I have recently purchased the ultra x stream. Knowing that there a long waiting time due to high demand of this product. In the meantime, unexpectedly i have received a compensation of £50 and an additional promotional adjustment of a £100. I find it bazaar that people commented on here and are disappointed, mainly due to the waiting times even though they make you aware before you purchase their product. I also find it funny that buyers are blaming them for purchasing refurbished equipment. They've probably purchased from Amazon, not directly from EF. Maybe in future actually read the description before you buy!
I am a marine electrical technician and I install solar generators in boats and RVs for a living. I have installed 6 Jackery units 2 Ecoflow units on the past year. Both of the Ecoflow units that I ordered showed up broken out of the box. One would not power up at all and one had no DC output.
I have also installed many accessories, including solar arrays and alternator chargers. Again the Ecoflow 500w alternator charger was bad out of the box. In each case with Ecoflow the customer service was awful. I have now been waiting for 10 days for Ecoflow to acknowledge that this alternator charger is bad after sending 9 emails and countless videos and photos of the unit, error screens and my order documentation.
I will never recommend or install Ecoflow again, the gear is prone to failure, shows up broken 100% of the time in my experience and the replacement process takes weeks if not months, and oh yeah, if you don't respond to their emails in 24 hours they will close your case and you need to start over. Un f'ing real this company, as an installer for 21 years I have never been treated this poorly.
Reply from EcoFlow2026-07-13
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
I ordered an Ecoflow Wave 2 and the next day my order was cancelled. This was very disappointing but once I contacted Ecoflow they immediately reinstated my order, ensured I received quick delivery and also gave me a complimentary power bank. Following the initial disappointment the customer service has been very good and I would shop there again. Also the quality of the product is excellent.
The return process took quite a while. It took a good three months to actually get the replacement inverter. As of today, it still hasn't arrived, though it is worth noting that there were regular updates along the way regarding the status, and eventually, confirmation that the replacement product was on its way. The time involved is the main issue here.
Do not buy anything from Eco Flow
I spent £1300 on an air conditioning machine It stopped working whilst still under warranty
cas - 20260624
1848892
I have corresponded with a robot I have emailed their customer support several times I have contacted their customer service team that covers the UK They keep saying they will provide a returns label but it is sent out by s third party. Again I contacted them today as this had gone on for several weeks. The operative does not know this third party but promises and does email them to say it’s urgent as we are disabled and temps in the UK are dangerously high. Still nothing Now i can only report them to trading standards and warn others DO NOT buy from these cowboys !!!
Finally got a response after 3 weeks of emails of phone conversations where I was promised a returns label and a replacement if the machine couldn’t be replaced. They have offered an 8% discount on the latest model as no longer have the model we have now offer of repair and £25 towards a £1200 machine We are reporting them now to trading standards and the credit card company for breach of warranty
Reply from EcoFlow2026-07-13
Dear Customer,
We sincerely apologize for the unpleasant experience you have had. This is absolutely not the level of service we strive to provide.
I have located your case and reviewed the relevant information. To help resolve the issue as quickly as possible, I have already contacted our after-sales team and requested that your case be prioritized for expedited handling.
Thank you for your patience and understanding. We truly appreciate your support and the opportunity to make this right.
Kind regards,
EcoFlow After-Sales Support Team
I love the Ecoflow products, however their customer support when something goes wrong is absolutely appalling. I had a fault with my power station, so contacted them, knowing it was just out of warranty. However, they offered me a replacement back in April. Once then there has been several e-mails, with huge gaps, sometimes 2-3 weeks before hearing from them, and often asking for the same information. Over 3 months since offering the replacement, they have now decided not to give me a replacement after all. If they had said that at the start when I was asking for technical advice, that would be fine, but they have now mucked me about for nearly 4months since initial conversations, and I still don't have an answer with regards to fixing my power station.
Reply from EcoFlow2026-07-13
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
The delivery time changed which was disappointing but also understandable with the heatwave. I found the customer service very helpful throughout the whole process and easy to deal with.
Fantastic product. Expect it will pay for itself withinn3 years. After that it’s all gravy. Superb customer services. Looking forward to any new innovative products they bring to market. Unreserved recommendation.
The company offer a 10 year warranty on a Powerstream and after 15 months,it developed a fault, they refuse to repair or replace the item after they confirmed that it was faulty. There have been many reported failures of this particular device, so it appears that there is an inherent design problem. To make matters even worse, the £2k Delta Power Storage system is now completely useless without the Powerstream.
UPDATE: After several emails and taking of photos of the failed item, EcoFlow are unable to replace the item even though it has a 10 year warranty. They have offered an alternative item together with a free smart meter as a solution to the problem. I was happy to accept their offer and await the shipping information.
The customer service has tried very hard to sort the problem and it’s a laborious task, but stick with it and see what happens.
I have upgraded my review to 4 stars, but they need to be much more proactive when equipment fails and find a much quicker solution.
Reply from EcoFlow2026-07-13
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Purchased an echo flow wave3 from Amazon it failed in under a year. Amazon says not our problem. Echo flow says it’s Amazon that will have to sort it out.
I’m £699 out of pocket and don’t have air conditioning in my motorhome at the hottest time.
Customer service is abysmal.Update: I’ve had various offers from Ecoflow first 50% refund , second 75% refund . Then after multiple communication and a threat of trading standards a full refund . They sent a return label after much prompting but its not possible to print due a pdf problem . I will never buy anything from Ecoflow again. Since posting review they have contacted me with lots of apologies but still not action . Amazon are taking this up on my behalf.
Reply from EcoFlow2026-07-15
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Absolutely brilliant service from Ecoflow. One of the solar panels was damaged in transit. I thought it would be a fight to get a replacement. Wrong! They have been brilliant. Great communication, friendy customer service. Wouldn't it be great if all companies were so good. Highly recommend
Failure of Delta 2
Contacted them 12 time the wanted proof after proof test after test the refused to answer any more mails now have and £800 dead brick and they will not help. They look ok from web site but have no Customer service will not listen will not replace even though site shows in stock but refuse to supply you can only have refurb unit will not collect this piece of rubbish. They are not to be trusted do not buy from them you will regret it
Reply from EcoFlow2026-07-10
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
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