Our vision is to power a new world—a call to the future, an aspirational, technology-driven, eco-friendly future that every individual can own.
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Is EcoFlow legit?
EcoFlow (ecoflow.com) has a 3.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 39% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the products to be of high quality, praising their solid build and reliable performance for everyday use. Many people also appreciate the helpful support team when resolving technical issues and answering questions quickly.
Some people were dissatisfied with long delivery times, delayed shipments, and missing updates on their package whereabouts. A few other people also felt that customer service response times were extremely slow and unhelpful when dealing with faulty items or warranty claims. Reviewers additionally noted that some hardware can be defective upon arrival or experience issues shortly after setup.
Auto-generated from all reviews of this business. For reference only.
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
It's often said that the true worth of a company is only really seen when something goes wrong.
My EcoFlow micro inverter was ordered directly from EcoFlow UK and very promptly delivered through Royal Mail. Installation and setup was a breeze. Unfortunately after 2 month both Bluetooth and Wifi connections failed. I contacted EcoFlow who quickly arranged for a replacement to be sent and were very accommodating to my specific needs.
Communication from them was prompt, understanding, very polite and put me, the customer first in every way possible. WELL DONE ECOFLOW.
Delivery and customer service has been awful. Ordered a power bank direct on June 2 for a trip 12 days later. Despite phone calls to chase delivery it turned up while we away. Dpd failed ro deliver on 2 rescheduled (1 paid) occasions despite rearranging plans and staying in all day. Dpd .then insisted we contact ecoflow to chase up where the parcel now was!! A week after this ecoflow had still no update on the parcel whereabouts
Desperate now we ordered another power bank.on amazon that arrived within 2.days
Ecoflow complaints.said they would 'look into ' whether we could get a refund
An email a whole month after we ordered amd still not received our power bank asked if we wanted a refund, which we confirmed, only to told it couldn't be given until they received back the parcel !!!!!!! It almost beggars belief
Reply from EcoFlow2026-07-10
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Great products, shame it's not backed up with customer service, they are the worst company I've ever had to deal with for delivery of goods, parts of every order I've made have been way later than quoted and now I've had a faulty device which had to be returned and it's over a month now and I haven't received replacement, every time you make contact with customer it's a different story.
Reply from EcoFlow2026-07-10
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
I've ordered multiple equipment for my campervan with Ecoflow. They are all functionning very well. For a better experience, I've ordered 2 solar panels and 2 cables for their use. Finally I just needed only one and the customer service has been really comprehensive and helpful with my dilemma. I highly recommend. Thanks to Yazlin.
I own many Ecoflow products over the years including the Delta 2 Max, Delta 2 and extra battery, Powerstream, 2x 400w solar panels, 2x 100w solar panels, and smart plugs for the powerstream. I used to own the Goal Zero lineups but Ecoflow has been my favorite not only for the experience and reliability, but also for the customer support. Unfortunately I did have a strange experience with the Delta 2 no longer taking in any charge after about 2.5 years. It was no longer in warranty in Switzeraland, but after diagnosing with Ecoflow support, they told me they would repair the unit free of charge. The only issue was that Switzerland was not an EU country so i would need to send and receive it from an EU country, which in the end was not too much trouble as there were many options through DPD. After about a week, i received an email saying they are no longer able to repair the unit, but instead would give me a brand new unit which was amazing. Overall, it was great to know they are standing by their products and it makes me feel much more comfortable knowing I chose a brand that stands by their warranty and takes care of their customers!
I wish I could give negative stars. DO NOT trust this company. They say they allow for cancellation within 24 hours. THEY DO NOT!! I have already filed with BBB. There are others on the market, look elsewhere
Reply from EcoFlow2026-07-10
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Bought a EcoFlow battery on June 14 . I was to get a free bag worth 89.99 . To date I have not received the bag due to a misunderstanding. EcoFlow resolved the issue to my total satisfaction . Thx EcoFlow
Good luck with getting your warranty with this company. It Takes multiple months with 100 mails, where 90% of your communication will be ignored, or you get some answers with "sorry, we will get back to you in 2 -3 days", then ignoring you for the next 3 weeks.
Spare yourself the effort and get the money back directly from your credit card institutition or paypal.
Batteries which should last more than 10 years .. failing in a month . .
Reply from EcoFlow2026-07-15
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
I got the River2 Max, the 1st one was sent back because it would NOT hold a charge, and now the 2nd replacement won't hold a charge either! Even while plugged in!!! Their customer service is sketchy, with delayed responses.. eating up the warranty period since they did NOT provide a new warranty with the NEW unit!!! DO NOT BUY from Ecoflow!!
Reply from EcoFlow2026-07-09
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Case number CAS-20260625-1850869 Ordered a delta 3 max but it arrived damaged, contacted customer support were I was met with a barrage of different questions had to send in receipt ect for a product I bought direct ?
I’ve not got to wait up to two weeks after this last reply
I will immediately escalate to our senior team responsible for handling. Meanwhile, I will share all the
information you provided earlier to spare you from repeating the details.
After escalation, our senior team will contact you within 7~14 working days to confirm and proceed with the
final solution. If you have any questions, feel free to contact us.
Why am I having to deal with a senior team and wait a fortnight just replace the unit or offer some kind of discount
I don’t think I would buy from these again or reccomend to anyone
Reply from EcoFlow2026-07-29
Dear Valued Customer,
We sincerely apologize for the unpleasant experience you have had. This is absolutely not the level of service we strive to provide.
I have located your case and reviewed the relevant information.
Thank you for your patience and understanding. We truly appreciate your support and the opportunity to make this right.
Kind regards,
EcoFlow After-Sales Support Team
The product quality is great and the app technology is good. The communication around delivery and cusonter service is the worst I have ever come across with any major brand. I would not purchase an Ecoflow product again. I have had an issue with my Stream Ultra since New and so far have made over 40 chasing emails. They are disjointed and replies are difficult to understand.
Reply from EcoFlow2026-07-29
Dear Valued Customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
I purchased several devices (STREAM 1.92kWh, plugs and meters) through the Ecoflow website. The shipment arrived on time, but one device wasn't working properly. The warranty and support contact were relatively quick, and the refund was quickly credited to my account. Ecoflow is one of the first and largest companies offering battery products. Good communication and acceptable warranty service.
Expensive EcoFlow system does not work. No technical support!!!!
I am leaving this review to warn others before spending money with EcoFlow.
My complaint case number is CAS-2026-07-03-187-0893.
Several months ago, I purchased EcoFlow STREAM Ultra X batteries and related equipment for home energy management. The system was advertised as being able to work with the EcoFlow app to control home energy usage and discharge the batteries to support household demand. In practice, the system does not operate as expected. The batteries do not discharge correctly, the energy management does not work as advertised, and the system is not delivering the savings or functionality I paid for.
At the moment, the batteries are effectively providing wasted stored energy rather than properly supporting the house load. This defeats the whole purpose of purchasing the system.
I have raised the issue with EcoFlow technical support, but the experience has been extremely poor. It is almost impossible to speak to anyone genuinely technical. The agents appear unable to understand or resolve the problem, and there has been no meaningful follow-up. Emails are inconsistent, sometimes unclear, and at times appear to mix up different issues or even languages. Nobody seems to take ownership of the case.
The main issue is simple: I spent a significant amount of money on products that do not work as advertised, and EcoFlow has not provided proper technical support or a practical resolution.
Based on my experience, I cannot recommend EcoFlow. The products may look good on paper, but if the system does not work and support cannot resolve it, the customer is left with expensive equipment that fails to perform.
At this stage, I am considering legal action against EcoFlow UK to recover the money spent, as I see no other route to getting this properly resolved.
My advice to anyone considering EcoFlow is simple: be extremely careful before buying. Based on my experience, I would not buy from EcoFlow again.
Reply from EcoFlow2026-07-09
Dear Customer,
We sincerely apologize for the unpleasant experience you have had. This is absolutely not the level of service we strive to provide.
I have located your case and reviewed the relevant information. To help resolve the issue as quickly as possible, I have already contacted our after-sales team and requested that your case be prioritized for expedited handling.
Thank you for your patience and understanding. We truly appreciate your support and the opportunity to make this right.
Kind regards,
EcoFlow After-Sales Support Team
Ecoflow stood by Kickstarter backer DELTA 1300 (lifetime warranty)
Brilliant support for an original Kickstarter backer
I had brilliant support from EcoFlow, and especially from Christopher, who handled my case with real care and flexibility throughout.
I was an original UK Kickstarter backer of the DELTA 1300 back in 2019, but was living in China when I needed support. Given that this was an early Kickstarter unit, several years old, and I was dealing with it internationally while preparing to move back to the UK, I honestly thought the process might become awkward or rigid. Instead, EcoFlow honoured the warranty and approached the situation in a practical and generous way.
What impressed me most was that they did not hide behind the age of the unit, the fact it was a Kickstarter product, or the complexity of the cross-border situation. They agreed I could send the faulty unit to Shenzhen from China, and then dispatch the replacement to my UK address as I was returning home. That was an extremely thoughtful and sensible solution, and far better than the sort of box-ticking support many companies would have offered.
Christopher was responsive, clear, fair and solution-oriented throughout. At every stage, I felt the case was being handled properly and in good faith.
For a company to stand by an original Kickstarter backer years later, and to do so across two countries during an international move, says a great deal. This experience gave me real confidence that EcoFlow stands behind its products and values long-term customers.
A genuinely excellent customer service experience, and one I am very happy to recognise publicly.
5 stars!
Echoflow - corrupt scammers stealing your money.
WARNING THIS COMPANY IS A SCAM to steal your money
Scum took £449:00 for plugin solar system - never delivered panels - then wanted customer to supply serial Nos of items (they never delivered) to process refund.
Next scum tried to charge customer for return of goods they NEVER DELIVERED.
After protracted period charlatans refuse to return the customers money (£449:00) - Offering only £88:86 instead of full amount.
If you want to be ripped off / scammed - then let this scum have your money - AT YOUR OWN PERIL
Reply from EcoFlow2026-07-10
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
The customer service is terrible. Lied about availability on the website then failed to answer the phone. The chat function doesn't work on android. Kept sending standard emails basically saying ...wait a month, take it or leave it. Ill leave it. Now to get my money back ...
Reply from EcoFlow2026-07-09
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
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