Dreadful service
Delivery and customer service has been awful. Ordered a power bank direct on June 2 for a trip 12 days later. Despite phone calls to chase delivery it turned up while we away. Dpd failed ro deliver on 2 rescheduled (1 paid) occasions despite rearranging plans and staying in all day. Dpd .then insisted we contact ecoflow to chase up where the parcel now was!! A week after this ecoflow had still no update on the parcel whereabouts Desperate now we ordered another power bank.on amazon that arrived within 2.days Ecoflow complaints.said they would 'look into ' whether we could get a refund An email a whole month after we ordered amd still not received our power bank asked if we wanted a refund, which we confirmed, only to told it couldn't be given until they received back the parcel !!!!!!! It almost beggars belief