Our vision is to power a new world—a call to the future, an aspirational, technology-driven, eco-friendly future that every individual can own.
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Is EcoFlow legit?
EcoFlow (ecoflow.com) has a 3.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 39% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the products to be of high quality, praising their solid build and reliable performance for everyday use. Many people also appreciate the helpful support team when resolving technical issues and answering questions quickly.
Some people were dissatisfied with long delivery times, delayed shipments, and missing updates on their package whereabouts. A few other people also felt that customer service response times were extremely slow and unhelpful when dealing with faulty items or warranty claims. Reviewers additionally noted that some hardware can be defective upon arrival or experience issues shortly after setup.
Auto-generated from all reviews of this business. For reference only.
River Pro 2 & Delta Pro 3 - both with panels.
First forage into solar and off-grid.
As long as you are a patient person, you will be extremely happy. Delivery can be slow on some products but when they arrive, they are very well put together. I have no tech savvy, so blissfully ignore the pages of numbers and diagrams, and I just push plugs in and pull plugs out - and it works despite me. I tried to avoid the app - but I ended up using it. It isn't too complicated - quite logical if I take my time.
I needed support initially for a weird screen. They responded to email within 24 hours. Their approach was reassuring and all was soon well.
Early days, but so far, so very good.
Awful customer experience, argumentative, distrusting, slow to process refunds, quibble over seriel numbers and warranty registration.
Will never use again.
Reply from EcoFlow2026-06-30
Dear Valued Customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
I almost forgot it tbh, but Ecoflow emailed me and prompted me to write a review for my Ecoflow Wave 3. I will do it for sure.
My unit was dead on arrival. They are still working on a solution 3 weeks afterwards. As you know, Europe is in the middle of an unprecedented heatwave. Yet, they couldn’t bother to do anything fast for a product that was broken from the start.
Reply from EcoFlow2026-06-29
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
I purchased an EcoFlow DELTA 3 Plus together with two 400W rigid solar panels.
So far, the DELTA 3 Plus has been exactly what I expected. The unit feels well built, is easy to use, and offers excellent solar charging capabilities. After clarifying the setup with EcoFlow, I learned that two 400W panels can be connected independently, one to each solar input, which makes the system very versatile for off-grid use.
Overall, I am very happy with the product itself.
**Customer Support**
Unfortunately, one of the solar panels arrived badly damaged during transport, which led to a support case.
The resolution process has taken longer than I initially expected, and there were also some questions regarding cable compatibility and the correct solar configuration. However, the support team has always been polite, responsive, and willing to review the details of the case.
I particularly appreciated that they took the time to clarify the technical questions, review previous communications, and work towards a practical solution.
Although I am waiting for the final replacement shipment, my experience with the customer service team has been positive and professional so far.
Absolutely the worst experience of any company to date.
I've had scammers cause me less stress than this company.
Luckily I bought through Amazon with Ecoflow being a reseller. Otherwise I'd have been seeing them in court.
Their marketing is strong and paid influencers sing their praises, but the internet is littered with disappointed people who have been ripped off by this company.
AVOID
Reply from EcoFlow2026-06-29
Dear customer,
We sincerely apologize for the unpleasant experience you had. Your feedback is extremely valuable to us, and I have already shared your suggestions with our logistics team for review and improvement. Thank you for taking the time to help us improve our service.
Best regards,
EcoFlow support team
I purchased a bundle deal consisting of a 4 Solar panels, A Stream Ultra and 2 AC pro's, the system has been working brilliantly so far.
However one of the AC pro's failed shortly after setup, after a few emails to EcoFlow support they resolved the issue by replacing it with a new Stream Ultra.
After the initial disappointment of receiving a failed unit I have to say I am extremely happy with the customer service I have received to resolved my issue.
The system is currently reducing my electricity bills and hopefully continues to do so..
I own a Stream Pro and some panels, ordered off Amazon. Great product and decent service when I ordered it. However, I decided to get an ecoflow x shelly smart meter from their own UK store online. The first time I ordered it they took my money, then cancelled my order, saying I had done it myself, not true. So I ordered and paid again because I figured they made a mistake. Then I get a message saying they had made a technical error previously and asked me to order and pay again to get it expedited. Obviously I don't need another so I didn't click the link they made for me, tried to contact them, 3 days later I haven't had a reply and my latest order still hasn't been shipped. Pretty poor service and still no idea if I will get me smart meter and put out pocket by 300 so far.
What went wrong,? we bought an ecoflow Delta 3 max plus, it would be perfect for our campervan, or it should have been, the campervan fridge/freezer needed the 30A Anderson plug to run it separate from the electrics, so far so good, this product was bought in Cyprus from the main ecoflow dealer, we then asked for the Anderson PP30A connectors and pins, they don't sell them, gave us places to try around Limassol, 5 hrs later after running around in 32C heat and no aircon, these may be a common item in places like America or UK, people didn't know what we were talking about here in cyprus, we returned home, next day more searching, no connectors no fridge freezer, no holiday. In the end we found some in uk, airmail postage nearly 13 euro, parts 4 euro,another week delayed.
Tell me ecoflow why do you provide a good machine and then let yourselves down by not putting in 2 connector and pins. Now waiting for them to arrive, holiday delayed. Expensive piece of kit let down by sheer stupidity and greed.
2 weeks on our parts are still stuck in Larnaca post office, pending holiday looking less and less likely.
Restarted PC, lovely graphics but crashes firefox.
Very high gloss, very little information
Reply from EcoFlow2026-06-29
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Absolutely shocking customer service. I bought a brand-new EcoFlow Delta 2, which came with 100W solar panel that arrived defective. I have now been locked in a tedious, exhausting back-and-forth with their support team for two full months just trying to get a replacement.
After wasting weeks of my time, their "solution" is to send me a reconditioned/refurbished panel. This is completely unacceptable. I paid for a brand-new product, and I expect a brand-new, working product in return—not someone else's used, repaired return.
Two months of battling over a single solar panel is a joke. Rubbish customer service, rubbish company policies. They do not care about their customers once they have your money. Save your time and sanity and buy from a company that actually stands behind its products. I will never buy an EcoFlow product again.
Reply from EcoFlow2026-06-24
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Issue with the EcoFlow Delta Pro 3 Wi-Fi icon not showing on unit screen. Carried out live chat on the EcoFlow App and spoke with Una. I found her to be very helpfull, providing me with the process of resetting the IoT on the unit. She also followed up the issue with an email, confirming all was working OK, but also detaling me with the next steps (screenshot of the unit and SN) and what support was avialable from EcoFlow if needed. First class service and support from Una.
Ecoflow stream Microinverter is a great product they seam to be a victim of there own success as delivery took longer than expected however I was kept informed and compensated for this delay. Would purchase more products from this company.
Incomplete delivery, brushed off – only PayPal resolved it
I ordered an advertised bundle that, according to the product page, consisted of two STREAM Ultra units, one STREAM Max, and a parallel cable. Only the two STREAM Ultra units were delivered. Both the STREAM Max and the parallel cable were missing.
When I filed a complaint, support was evasive: at first they acknowledged only the missing cable, ignoring the far more expensive STREAM Max. Then they suddenly claimed the bundle had never included a STREAM Max – despite the product page clearly stating otherwise (I had secured the page via screenshots and a Wayback Machine snapshot). As "compensation," I was offered 2% of the purchase price – about 24 euros for a device worth several hundred.
Despite repeated deadlines and a clear legal situation, no solution came for weeks – only repeated "we'll forward this" emails, and even an automated warning that my ticket would be closed for lack of response, although the ball was always in EcoFlow's court.
Only through PayPal's buyer protection was the case decided in my favor and the full purchase price refunded. Tellingly, the missing parallel cable was eventually delivered without comment – a silent admission that the advertised scope of delivery was binding after all.
The hardware may be good, but the handling of a demonstrably incomplete delivery was unacceptable to me. Without PayPal, I likely still wouldn't have a resolution. Based on this experience, I cannot recommend EcoFlow.
Reply from EcoFlow2026-06-23
Dear customer,
We are very sorry for the negative experience. I have located the relevant case. This is definitely not the service we want to provide. I have informed the relevant team to follow up.
Best regards,
EcoFlow Support Team
Wanted to wait a number of months to give a fair assessment of the EcoFlow stream product.
It was very simple to get up and running - the app is very good but it can use up your phone battery if you leave it running for long periods of time and so I close the app once I have finished with it.
I have a stream ultra and AC PRO and these cover the base load of the house with 4 x200 watt panels. I partly charge the stream units on a cheap rate tariff overnight and so I typically only pay about 30p a day for electricity(plus the ridiculous 54p standing charge). Once I can plug in some more panels - it will just be the standing charge I have to pay for about 8 months of the year.
I bought my system on sale before EcoFlow hiked up the prices and it should pay for itself in about 6 years. It would not make financial sense to buy it at current prices (£1000 price increase since Milliband said he would legalise and simplify everything - which he has not been able to do yet). The other challenges were getting it properly plumbed in by an electrician with a fused spur and a bi-directional rcbo and notifying the DNO with a G98. Also waiting to see if size (3x3m) and placement rules (at least 5m from boundary) on solar panel ground mounts are going to be relaxed as the current rules would require planning permission to ground mount the 4x450w panels which came with the Stream.
So a great system hence the 5 stars , but price increases and lack of movement in getting the “plug in” bit legalised/simplified mean that it probably isn’t worth it unless the Stream prices come down massively or the electric price shoots up.
Amazing product and great service for my new order! I received my second EcoFlow Glacier refrigerator in perfect factory condition, delivered strictly on time. I am also extremely satisfied with the customer support team, who successfully and professionally solve even the most complex issues. The quality is outstanding, and the missing car charging cable was successfully delivered. EcoFlow is a great brand! Thank you, Lydia, for your support.
Jackery
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