Absolutely shocking customer service
Absolutely shocking customer service. I bought a brand-new EcoFlow Delta 2, which came with 100W solar panel that arrived defective. I have now been locked in a tedious, exhausting back-and-forth with their support team for two full months just trying to get a replacement. After wasting weeks of my time, their "solution" is to send me a reconditioned/refurbished panel. This is completely unacceptable. I paid for a brand-new product, and I expect a brand-new, working product in return—not someone else's used, repaired return. Two months of battling over a single solar panel is a joke. Rubbish customer service, rubbish company policies. They do not care about their customers once they have your money. Save your time and sanity and buy from a company that actually stands behind its products. I will never buy an EcoFlow product again.