Incomplete delivery, brushed off – only PayPal resolved it
I ordered an advertised bundle that, according to the product page, consisted of two STREAM Ultra units, one STREAM Max, and a parallel cable. Only the two STREAM Ultra units were delivered. Both the STREAM Max and the parallel cable were missing. When I filed a complaint, support was evasive: at first they acknowledged only the missing cable, ignoring the far more expensive STREAM Max. Then they suddenly claimed the bundle had never included a STREAM Max – despite the product page clearly stating otherwise (I had secured the page via screenshots and a Wayback Machine snapshot). As "compensation," I was offered 2% of the purchase price – about 24 euros for a device worth several hundred. Despite repeated deadlines and a clear legal situation, no solution came for weeks – only repeated "we'll forward this" emails, and even an automated warning that my ticket would be closed for lack of response, although the ball was always in EcoFlow's court. Only through PayPal's buyer protection was the case decided in my favor and the full purchase price refunded. Tellingly, the missing parallel cable was eventually delivered without comment – a silent admission that the advertised scope of delivery was binding after all. The hardware may be good, but the handling of a demonstrably incomplete delivery was unacceptable to me. Without PayPal, I likely still wouldn't have a resolution. Based on this experience, I cannot recommend EcoFlow.