Our vision is to power a new world—a call to the future, an aspirational, technology-driven, eco-friendly future that every individual can own.
Written by the business, not verified by us.
Is EcoFlow legit?
EcoFlow (ecoflow.com) has a 3.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 39% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the products to be of high quality, praising their solid build and reliable performance for everyday use. Many people also appreciate the helpful support team when resolving technical issues and answering questions quickly.
Some people were dissatisfied with long delivery times, delayed shipments, and missing updates on their package whereabouts. A few other people also felt that customer service response times were extremely slow and unhelpful when dealing with faulty items or warranty claims. Reviewers additionally noted that some hardware can be defective upon arrival or experience issues shortly after setup.
Auto-generated from all reviews of this business. For reference only.
Awful company. Took my money (just over £1400) for something that they didn't have in stock. They lied to me several times saying that they did have it but they couldn't tell me when they were going to send it. They are not based in the UK, they are based in Europe but refuse to even tell you which country they are in. Please please if you are thinking about ordering from them then do not do it! Now waiting for my money back having cancelled the order
Reply from EcoFlow2026-07-09
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
The product performed well initially, but less than a year after installation, a software-related issue caused two inverters and five batteries to stop working completely.
Unfortunately, the customer service experience has been very disappointing. Once the issue could not be resolved remotely and required escalation, communication became poor and progress extremely slow. The entire system has been offline for an extended period, with no clear updates on when it will be fully operational again.
Considering that I spent over £27,000 on this system, I never expected such poor after-sales support. To make matters worse, although the company agreed to send a replacement inverter (which I am still waiting to receive), they have refused to cover the labour costs for installation. This means I will have to pay a significant amount to hire an electrician to replace a faulty product that has failed within its first year of use.
Because of this experience, I have cancelled my order for four additional units through Midsummer that I had planned to install in four new-build rental properties. Sadly, this experience has completely undermined my confidence in the company and its products.
Case Reference: CAS-20260624-1848982
Following my original review, I was contacted by customer support via email, but surprisingly, the response was sent in German despite me being a customer in the UK.
The email acknowledged that the inverter is indeed faulty and confirmed that a replacement is required. However, I was then informed that the replacement inverter model (PowerOcean-P1-6kW-EU) is currently out of stock, and the company is unable to provide any estimated delivery date. The only information provided was that the replacement would be sent whenever stock becomes available.
This means that, despite spending over £27,000 on this system, I am left with a non-functioning installation and no indication of when it will be repaired. Even though the failure occurred within the first year of ownership.
Reply from EcoFlow2026-07-09
Dear Customer,
We sincerely apologize for the unpleasant experience you have had. This is absolutely not the level of service we strive to provide.
I have located your case and reviewed the relevant information. To help resolve the issue as quickly as possible, I have already contacted our after-sales team and requested that your case be prioritized for expedited handling.
Thank you for your patience and understanding. We truly appreciate your support and the opportunity to make this right.
Kind regards,
EcoFlow After-Sales Support Team
I was worried about total electricity failure at night for a NIV .
Advised by my energy provider Scottish power I was provided a Battery eco flow delta 3 device.
The firm which supplied was very efficient and punctual.
It is easy gadget for anyone to operate.
Although I was a bit reluctant using the power generator
being non technical ,they helped me with adequate advice via e-mail as I requested.
Very happy that I have a support to get a continuous power supply in the event of major electricity failure.
Ordered goods, never delivered, customer service a total waste of time as they follow a script and when questioned gave diffrent answers to the same question. Would avoid at all costs as am now seeking legal advice over as to how to recover my money.
Efuk 59490 - not only no goods yet, but customer service continues to lie and can not give the same response ever.
Avoid at all costs
Reply from EcoFlow2026-07-01
Dear Valued Customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Zero-star support: The end-user knows more about firmware bugs than their own team
An incredibly frustrating experience with EcoFlow customer service. Following an obvious system glitch, support did nothing but send useless copy-paste replies (telling me to clear the app cache and check cables), completely ignoring the specific error codes displayed on the screen.
The most absurd part is that, even after demonstrating that the issue started due to a well-documented firmware bug on their end, the support team preferred to make up wild theories about "energy estimations" and hardware incompatibilities rather than admitting a software flaw.
Bottom line: The hardware products are decent, but if you run into a software issue, you are completely on your own. A regular user analyzing app graphs understands the system better than the entire EcoFlow "specialized" support department. Embarrassing.
Reply from EcoFlow2026-07-01
Dear Valued Customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Shocking customer service. Ordered ultra x with 4 panels. After 1 month the unit arrived in a damaged box, but the system working fine. Had to wait another month for first set of panels - both badly damaged on arrival, reported to Ecoflow expecting a quick response and maybe use a alternative courier. Another 2 weeks went by and the 2nd panels arrived badly damaged. This went on for another month, no customer service replies. Kept chasing them with no response. Finally the replacements arrived some 3 months after initial payment, and yes, they were badly damaged too. We were eventually told after having to harass their customer service team, to destroy the panels and my time and expense in each case, which don't fit in the back of your car or can just be dropped at your local recycling plant. Eventually, I gave up and ordered panels from city plumbing and requested refunds for the broken panels. After several weeks of harassing their email service and UK app service, I eventually got a response to say they would pay £244 ( £399 retail)for the panels and €66.95 compensation. After spending nearly £1600, what a cheek!! In the meantime they have now reduced my uncompleted order to £1399. I am to this day after initially ordering from Ecoflow on the 31st March 2026 to today 30th June 2026, still without a completed order or a resolution. Terrible service for the EU division based in Germany. All I want is my refund and a decent offer as compensation for the time, hassle and poor service from this company. Looks like I will need to make a German Court claim. Think twice using this company. Great product, Bad customer care. Case Number:
CAS-20260619-1838284
Reply from EcoFlow2026-07-01
Dear Valued Customer,
We sincerely apologize for the unpleasant experience you have had. This is absolutely not the level of service we strive to provide.
I have located your case and reviewed the relevant information. To help resolve the issue as quickly as possible, I have already contacted our after-sales team and requested that your case be prioritized for expedited handling.
Thank you for your patience and understanding. We truly appreciate your support and the opportunity to make this right.
Kind regards,
EcoFlow After-Sales Support Team
My experience with E of low Customer Service Centre is always positive.
This time Lilla was helpful and have answered all my questions and clarified the necessary details for my next order.
Absolutely shocking customer service. Clearly all they care about is new sales. I bought a Delta 3 Max Plus, with an extra smart battery and a 400w solar panel. The extra smart battery was dead on arrival. It's now 6 weeks later and I'm still bouncing emails with them about getting a refund. Every response takes at least 10 days. I emailed them to ask how much the refund would be (so I could order a new one). Then after a day realised that it would take them so long to respond, I might as well just order a new one and pray I can get my money back. I ordered new and emailed to tell them to ignore my previous email and just progress with the refund. The new unit arrived in just 4 days. It took 11 days for them to respond to my email, and they only responded to the first email, ignoring the second so still haven't started the refund process.
They're fine when things go right. But the real test of a company is how they react when things go wrong. This experience tells you everything you need to know.
Reply from EcoFlow2026-07-08
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
I am missing parts for my 400w solar panels.
Very unimpressed.
Reply from EcoFlow2026-07-09
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Mad company too deal with.
Product is really good
Delivery and customer service absolutely shocking
Customer service agents lie about status of deliver even when obvious the item had been lost, took ages to resolve with me phoning constantly.
Even dispatch time is bad for a modern company.
I just hope the delta 2 I purchased keeps working as claiming warranty, through their customer service, fills me with dread
Terrible company and they're attemptiong to keep an honest review from being published on TrustPilot
Terrible company. Lousy service. Interference for leaving reviews. AVOID. They don't provide the information they're telling TrustPilot. That's one thing that make them a terrible company with a subpar product they are trying to keep potential customers from learning.
Reply from EcoFlow2026-07-09
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
I’ve called customer service four times now to buy the product and the rep on the other end is very hard to understand. It’s too bad you decided to cheat out on your call service because your equipment should be sold by someone who can speak clear English and knows your product inside and out and can understand the customers questions
Reply from EcoFlow2026-06-30
Dear Valued Customer,
We sincerely apologize for the unpleasant experience you had.
I would greatly appreciate it if you could provide the relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Additionally, your feedback is extremely valuable to us, and I have already shared your suggestions with the relevant team for review and improvement. Thank you for taking the time to help us improve our service.
Best regards,
EcoFlow support team
If I could give no stars I would.
Ordered the Wave 3 with a battery & it was showing in stock on their website. Received dispatch notifications & at 4am on the morning of the delivery arrival I also received an auto-generated email saying not all parts of my order were being delivered. This is the first I’d heard about it!
Contacted customer support via email following delivery as only the battery & not the air con unit had arrived to which they advised me the unit was not in stock & they didn’t know when it would be back in stock!
I was travelling Europe imminently so needed the entire unit, they couldn’t advise when they would be receiving further stock so stated they would issue a refund. When I chased this again as I hadn’t received the refund I was advised the initial refund hadn’t been processed but that they would ensure it was done now.
Said refund didn’t arrive, but what did arrive was the Wave 3 unit. I was already travelling at this point. Since then I’ve tirelessly contacted customer services via every means to have the unit returned as I bought elsewhere. I’ve had every excuse under the sun about why the unit was delivered & my refund not issued, yet they can’t send me a returns label (which they agreed to as they took responsibility via email for the unit still being delivered) or provide me a returns address as to be honest I’d pay just to get rid of now!
I’m constantly being fed excuses, I have an air con set up which I no longer need due to their listing online being misleading about being in stock when it wasn’t. How difficult is it to return an item for a refund? With Eco Flow don’t even waste your time trying so if you order ensure you want to keep what you order!
I’ve raised multiple complaints, all of which I’ve been told have been forwarded to management to review & make contact…..I’ve had no contact what so ever & don’t expect I ever will.
Whilst their products may be good their customer service is beyond disgusting & non-existent. This seems to be a theme having read reviews after the fact. I’m now left with £1200 worth of items I anticipate I won’t be returning for a refund as they’re not providing an address or returns label.
All Eco Flow seem to be able to provide is excuses. Avoid at all costs unless you want to loose your money!
Reply from EcoFlow2026-06-29
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
I buy a battery, doesn;t work after 3 months, get a new one who brakes dwon within 2 years, I appeal to garanty and get (against disafaction) a refunshiged one, who doesn't worl properly too, because it doens't make connevtion to the app, so I can't see if the batteru wordk or not.
Strange enough I get an emal from Ecoflow France that I can send back the battery who doens't wotk and get a new one, just provide the serial number form the battery which doesn't wotk. Than the message that I already got a refurnished one, and end of story.
I send al the necessary mails to my legal assurance, and will commence a court case.
Reply from EcoFlow2026-06-30
Dear Valued Customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Hands down the worst customer service I’ve ever experienced. I’ve spent over 5 days going in circles with customer service and have gotten no where. I placed a new order last week and one of the items is having a shipping issue. I called EcoFlow with the suspected issue and was told they need to escalate it and someone would email me. A day later I receive an email completely disregarding the issue and had to explain once again the problem. Then wait another day for someone to respond. The new customer service person basically disregarded what was in my email, quickly checked the tracking number, and then writes me back saying it’s in transit. But if they actually looked at the tracking history they’d see that the shipping company is still awaiting the package. How can something be in transit, if the shipping company hasn’t received the package yet? Every day it’s the same circle, customer service responds with the same ‘it’s in transit’, I reply with a screenshot of the tracking history showing DHL still hasn’t receive the package and asking for them to find out what’s going on… then the next day I get the same response. It’s been 5 days of this so far and still no answer or help. I will never order another product from EcoFlow and I’m about to cancel this entire order and just file a chargeback with my card carrier.
Update June 30: in regard to EcoFlow’s reply, I still have no response from the team they mention. And the other customer service person is telling me to contact DHL even though DHL still says they are awaiting the package. Zero help from EcoFlow. This could have been easily solved by just sending another cable via expedited shipping to meet the date the product was supposed to arrive. But instead 8 days later I’m still going in circles with their customer service and will not be able to use the entire $1100 system I purchased because of 1 simple missing cable. Going to just file a chargeback with my card company. It’s not worth the time wasted trying to deal with the customer service.
Reply from EcoFlow2026-06-30
Dear Jason,
We sincerely apologize for the unpleasant experience you have had. This is absolutely not the level of service we strive to provide.
I have located your case and reviewed the relevant information. To help resolve the issue as quickly as possible, I have already contacted our after-sales team and requested that your case be prioritized for expedited handling.
Thank you for your patience and understanding. We truly appreciate your support and the opportunity to make this right.
Kind regards,
EcoFlow After-Sales Support Team
Outstanding support even when the fault wasn't theirs
Excellent technical support from EcoFlow. I had an issue with my batteries: they would suddenly discharge, always at the same time in the early hours of the morning. We thought it might be a calibration issue, and EcoFlow support was helpful throughout, offering me solutions and guiding me through the entire diagnostic process.
In the end, by monitoring power consumption, we discovered that the problem came from a third-party device that, due to a firmware bug, was drawing excessive power. Even though the fault wasn't theirs, the EcoFlow team never stopped helping me with patience and professionalism. Highly recommended.
Ecoflow have been fantastic over the last few years. I have a number of their products now and all are brilliant and do exactly what they are meant to. I had a fault with one product and they replaced it straight away. I was so impressed with their service and I'm now purchasing the Wave 3 for these hot summers. Great company.
The whole experience from pre-sales technical support, purchasing from Currys and installation was seemeless and without any issues.
The product is simple to use and everything workd flawlessly.
The App is great and makes life simple and
Jackery
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