Shocking Customer Service
Absolutely shocking customer service. Clearly all they care about is new sales. I bought a Delta 3 Max Plus, with an extra smart battery and a 400w solar panel. The extra smart battery was dead on arrival. It's now 6 weeks later and I'm still bouncing emails with them about getting a refund. Every response takes at least 10 days. I emailed them to ask how much the refund would be (so I could order a new one). Then after a day realised that it would take them so long to respond, I might as well just order a new one and pray I can get my money back. I ordered new and emailed to tell them to ignore my previous email and just progress with the refund. The new unit arrived in just 4 days. It took 11 days for them to respond to my email, and they only responded to the first email, ignoring the second so still haven't started the refund process. They're fine when things go right. But the real test of a company is how they react when things go wrong. This experience tells you everything you need to know.