Poor after sales service
The product performed well initially, but less than a year after installation, a software-related issue caused two inverters and five batteries to stop working completely. Unfortunately, the customer service experience has been very disappointing. Once the issue could not be resolved remotely and required escalation, communication became poor and progress extremely slow. The entire system has been offline for an extended period, with no clear updates on when it will be fully operational again. Considering that I spent over £27,000 on this system, I never expected such poor after-sales support. To make matters worse, although the company agreed to send a replacement inverter (which I am still waiting to receive), they have refused to cover the labour costs for installation. This means I will have to pay a significant amount to hire an electrician to replace a faulty product that has failed within its first year of use. Because of this experience, I have cancelled my order for four additional units through Midsummer that I had planned to install in four new-build rental properties. Sadly, this experience has completely undermined my confidence in the company and its products. Case Reference: CAS-20260624-1848982 Following my original review, I was contacted by customer support via email, but surprisingly, the response was sent in German despite me being a customer in the UK. The email acknowledged that the inverter is indeed faulty and confirmed that a replacement is required. However, I was then informed that the replacement inverter model (PowerOcean-P1-6kW-EU) is currently out of stock, and the company is unable to provide any estimated delivery date. The only information provided was that the replacement would be sent whenever stock becomes available. This means that, despite spending over £27,000 on this system, I am left with a non-functioning installation and no indication of when it will be repaired. Even though the failure occurred within the first year of ownership.