Terrible customer service
Case number CAS-20260625-1850869 Ordered a delta 3 max but it arrived damaged, contacted customer support were I was met with a barrage of different questions had to send in receipt ect for a product I bought direct ? I’ve not got to wait up to two weeks after this last reply I will immediately escalate to our senior team responsible for handling. Meanwhile, I will share all the information you provided earlier to spare you from repeating the details. After escalation, our senior team will contact you within 7~14 working days to confirm and proceed with the final solution. If you have any questions, feel free to contact us. Why am I having to deal with a senior team and wait a fortnight just replace the unit or offer some kind of discount I don’t think I would buy from these again or reccomend to anyone