Our vision is to power a new world—a call to the future, an aspirational, technology-driven, eco-friendly future that every individual can own.
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Is EcoFlow legit?
EcoFlow (ecoflow.com) has a 3.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 39% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the products to be of high quality, praising their solid build and reliable performance for everyday use. Many people also appreciate the helpful support team when resolving technical issues and answering questions quickly.
Some people were dissatisfied with long delivery times, delayed shipments, and missing updates on their package whereabouts. A few other people also felt that customer service response times were extremely slow and unhelpful when dealing with faulty items or warranty claims. Reviewers additionally noted that some hardware can be defective upon arrival or experience issues shortly after setup.
Auto-generated from all reviews of this business. For reference only.
I needed a small battery bank for camping, and after researching the market, I decided on EcoFlow based on accessories and features. To be specific, I bought the RIVER 3 because of its size, good reviews, and also because it had a special offer for a free backpack. The RIVER 3 arrived, but there was no backpack. I was so happy with the battery bank — the great charging time, the great app, and the features when connected (fast updates, turning the device off, etc.) — that I almost forgot about the backpack. Still, I wrote an email to customer service, and after the fastest issue resolution in my experience, I received the missing backpack. And it's not just a backpack — it has an eco-leather bottom for the device and a roll-top, zip-separated section made of strong material. I own another similar backpack priced around €100, so I have only good things to say about EcoFlow. Great product, exceeding expectations, and although the order was delivered separately, the final experience is more than great in my opinion.
Ecoflow Products are very good. Support for older Hardware is a little bit laking in terms of repair and replace, but i got a refund for a broken Hardware. Besides that the Products do what they should do now still after two years. However cloud access is mandatory even for blackout-Products... therefore it should really be possible to access the API locally !
Said package was sent 3 days ago. Courier tracking says it was never collected. EF support totally useless when I raised a ticket
Reply from EcoFlow2026-07-23
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
I use two power banks and a charging station. Currently, these power banks work as expected: charging, powering devices, and no disconnections when reprogramming the power supply. Tech support is very responsive and responsive. I eagerly await firmware updates and recommend them to all my friends.
My purchased products (Stream Ultra, Stream Ultra X, Delta 3 Pro, Delta 3 Plus, solarpanels, movable solarpanels... all work great (purchased in march). Ecoflow app satisfies my needs, too. Customer support friendly and reliable...maybe a little slow sometimes, but, hey...the whole trading world is in turmoil, these days...
I have spent a lot of money on Ecoflow products. Bought a panel, TurnKey installation, multiple solar generators, the whole bit. I used an AI agent to help me research my purchase and it had stale data and it suggested I buy power cables that have since been replaced. (Ecoflow's confusing product naming didn't help either).
So, no big deal - right? I buy the new model and Ecoflow sends me FedEx labels to return the old ones. Should have been easy peezy. Amazon would have concluded the encounter in days!!!
But no. That's where this journey begins.
Reminder: I have spent THOUSANDS of dollars on Ecoflow products.
Ecoflow sent me the FedEx labels.
Well that's pretty much where things stand. I call support now and I am told NO ONE can help me because EVERYONE is Out of Office. Then I get a boilerplate email telling me I will receive my refund 5-7 days after they receive the items.
Ecoflow HAS received the items and it's way past 5-7 days.
Will I ever see my refund?
Who knows?
But the larger issue is Ecoflow boasts they offer a Five Year warranty. How can I trust that when I can't even get a status on a return that ECOFLOW INITIATED?
Ecoflow has let me down hard.
Reply from EcoFlow2026-07-23
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Really impressed with the EcoFlow DELTA Max 3 so far. We mainly use it to charge our drone batteries while out on site, and it’s made a huge difference. It keeps up with multiple battery charges throughout the day, charges itself quickly when needed, and has been completely reliable. Solid build quality, easy to use, and ideal if you need dependable power away from the office or mains electricity. Would definitely recommend it.
I have several EcoFlow products and unfortunately, have had technical problems. Every single time, they have responded within 24 hours with specific actions to take, they have followed up to see if I need more help, and I have always been able to resolve the problems. "Smart" solar setups have their hiccups and I am happy to have such excellent customer service from EcoFlow. Thank you and keep up the good work!
I had ordered 2 shelly ecoflow plugs, I was planning to use them with my Powerstream.
On the french site there was just a compatibility notice : ”Ecoflow Stream”.
Stream, Powerstream, sounds the same...
But it is not, these plugs works only with Stream AC pro batteries and similar, but not with Powerstream.
I asked for a return and refound.
Ecoflow refound me without asking me to return the plugs.
Great support !
Purchased an ecoflow delta 2 max and i received 2 power banks as a free gift! One of the powerbanks arrived damaged. The ecoflow team was quick to respond. I was requested to send the damaged powerbank back and i received a new, undamaged one not long after. Very efficient and kind customer service team. Very happy with my purchase and the aftercare. Thank you Ecoflow!
Bought a powerstation online through their website. The power bank failed after a week, after numerous emails with a terrible slow response they arranged a courier to collect the powerbank.
The courier couldn't take the package as there wasn't a label for it, so numerous emails again to ask for the postage label I've now binned the pbank as I've got no response from ecoflow.
Think twice before you buy from this company, if your item fails you'll be awaiting weeks for a response and if you get a response you'll be going round in circles with them.
2 weeks later, still no response from them!
BEWARE STAY AWAY FROM THIS COMPANY!
Reply from EcoFlow2026-07-20
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
I ordered a Delta 3 Plus and 220W solar panel bundle from Ecoflow in May. Initially I received a small portable power pack free gift via Royal Mail, which I was pleasantly surprised to get, with the promise of delivery of the items I actually ordered the next day via Fedex. Despite being given a delivery date and slot, they did not arrive. After a number of emails and phone calls with Ecoflow customer service, a Delta 3 power station arrived via DPD (it was inferred by customer services that they had sent out a replacement for one which was possibly still with Fedex). Still no solar panel though, two months on and despite tens of emails and phone calls with Ecoflow customer service and lots of wishes of "Have a nice life" as the sign off to their emails (!), giving them every opportunity to either get me a solar panel or a refund, I have eventually had to resort to getting a refund via my credit card company. The last email from them basically said that I should continue to try and chase the item with Fedex, who incidentally just opened and closed the case without resolution. Sadly, as much as I love the Delta 3 Plus, I would NEVER buy from this company again as I would not trust them to get these expensive items to me safely. Customer service and delivery service is just shockingly bad and has failed me on all counts.
Reply from EcoFlow2026-07-20
Dear Valued customer,
We sincerely apologize for the unpleasant experience and inconvenience caused. We have received your feedback and will look into your case immediately. I would greatly appreciate it if you could provide the order number and relevant case number, for example: CAS-XXXXXXXX-XXXXXXX. Our team will contact you via email shortly to offer a proper solution.
Best regards,
EcoFlow support team
Products are generally very good
Delivery and package top rate
Customer service is the main problem if you have a machine failure getting a replacement/Repair/Refund is challenging
Reply from EcoFlow2026-07-28
Dear Valued Customer,
We sincerely apologize for the unpleasant experience you have had. This is absolutely not the level of service we strive to provide.
I have located your case and reviewed the relevant information. To help resolve the issue as quickly as possible, I have already contacted our after-sales team and requested that your case be prioritized for expedited handling.
Thank you for your patience and understanding. We truly appreciate your support and the opportunity to make this right.
Kind regards,
EcoFlow After-Sales Support Team
I have used EcoFlow products for quite some time and can confirm that when I had any issues, their support department handled my case quickly and professionally. Thank you.
After contacting EF assistance regarding an issue related to my ECOFLOW STREAM ULTRA, they provided a prompt reply and, after managing the pick up of the broken ULTRA, they provided a new ULTRA in three weeks.
I have had an EcoFlow portable powerstation for a few years now. It has worked flawlessly and so when considering a plug in solar and batter solution for my house my immediate thoughts were EcoFlow. I did some research on alternatives but kept coming back to EcoFlow. I pressed the button and ordered a Stream plus 4 solar panels, which was on backorder at the time. Shorty after I realised that I need the smaller panels so contacted EcoFlow for help in changing my order. The response was immediate and the team very helpful, especially Leo from customer service. As I ordered a kit I had to cancel the whole kit and re-order. Not a problem, they immediately cancelled my order and my refund has arrived. I was kept informed at every stage. I now plan to re-order with different size panels and have no hesitation but to recommend EcoFlow customer services.
Different product stability and complecate support
Some products works very well like the Delta 2 Max and the batteries. Other like Powerstream have high rates of defective.
Customer support mostly requests a lot of unnessassary information and doings before they see the failure clearly described when contacting support. Also it seams they don‘t know about law regulatory until the relevant team is involved. But all support cases I had with them ended with a highly acceptable solution.
Reply from EcoFlow2026-07-29
Dear Valued Customer,
We sincerely apologize for the unpleasant experience you had. Your feedback is extremely valuable to us, and I have already shared your suggestions with the relevant team for review and improvement. Thank you for taking the time to help us improve our service.
Best regards,
EcoFlow support team
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