Appalling customer service and delivery
I ordered a Delta 3 Plus and 220W solar panel bundle from Ecoflow in May. Initially I received a small portable power pack free gift via Royal Mail, which I was pleasantly surprised to get, with the promise of delivery of the items I actually ordered the next day via Fedex. Despite being given a delivery date and slot, they did not arrive. After a number of emails and phone calls with Ecoflow customer service, a Delta 3 power station arrived via DPD (it was inferred by customer services that they had sent out a replacement for one which was possibly still with Fedex). Still no solar panel though, two months on and despite tens of emails and phone calls with Ecoflow customer service and lots of wishes of "Have a nice life" as the sign off to their emails (!), giving them every opportunity to either get me a solar panel or a refund, I have eventually had to resort to getting a refund via my credit card company. The last email from them basically said that I should continue to try and chase the item with Fedex, who incidentally just opened and closed the case without resolution. Sadly, as much as I love the Delta 3 Plus, I would NEVER buy from this company again as I would not trust them to get these expensive items to me safely. Customer service and delivery service is just shockingly bad and has failed me on all counts.