Shocked how bad Ecoflow after sales support is
I have spent a lot of money on Ecoflow products. Bought a panel, TurnKey installation, multiple solar generators, the whole bit. I used an AI agent to help me research my purchase and it had stale data and it suggested I buy power cables that have since been replaced. (Ecoflow's confusing product naming didn't help either). So, no big deal - right? I buy the new model and Ecoflow sends me FedEx labels to return the old ones. Should have been easy peezy. Amazon would have concluded the encounter in days!!! But no. That's where this journey begins. Reminder: I have spent THOUSANDS of dollars on Ecoflow products. Ecoflow sent me the FedEx labels. Well that's pretty much where things stand. I call support now and I am told NO ONE can help me because EVERYONE is Out of Office. Then I get a boilerplate email telling me I will receive my refund 5-7 days after they receive the items. Ecoflow HAS received the items and it's way past 5-7 days. Will I ever see my refund? Who knows? But the larger issue is Ecoflow boasts they offer a Five Year warranty. How can I trust that when I can't even get a status on a return that ECOFLOW INITIATED? Ecoflow has let me down hard.