Bad gear out of the box, awful customer service
I am a marine electrical technician and I install solar generators in boats and RVs for a living. I have installed 6 Jackery units 2 Ecoflow units on the past year. Both of the Ecoflow units that I ordered showed up broken out of the box. One would not power up at all and one had no DC output. I have also installed many accessories, including solar arrays and alternator chargers. Again the Ecoflow 500w alternator charger was bad out of the box. In each case with Ecoflow the customer service was awful. I have now been waiting for 10 days for Ecoflow to acknowledge that this alternator charger is bad after sending 9 emails and countless videos and photos of the unit, error screens and my order documentation. I will never recommend or install Ecoflow again, the gear is prone to failure, shows up broken 100% of the time in my experience and the replacement process takes weeks if not months, and oh yeah, if you don't respond to their emails in 24 hours they will close your case and you need to start over. Un f'ing real this company, as an installer for 21 years I have never been treated this poorly.