Over 3 months of missing items, stalling, and false claims to my credit card company
I placed a large order on April 16, 2026, for an EcoFlow Stream system and solar panels. Over three months later, I am still fighting to get what I paid for. Without warning, EcoFlow split my order into 8 separate shipments. The items shipped via DPD arrived fine. However, the items shipped via GEL (my four 450W solar panels) have never arrived. They seem to just bounce back to their distribution hub. As I work from home, I would be fully aware of any attempted deliveries; however, I have received no information or notice from GEL regarding any delivery or intended delivery. EcoFlow’s customer support has been a nightmare. Instead of fixing their courier issue, which is their legal responsibility under EU consumer law, they have strung me along for months with endless stalling tactics, excuses, and zero actual resolution. I was eventually forced to open a chargeback dispute with VISA. Shockingly, the formal report returned by VISA shows EcoFlow claimed my order consisted of only two delivered shipments, completely omitting the GEL tracking numbers and the missing solar panels. I am still missing my solar panels. If you decide to buy from EcoFlow, absolutely do not pay with a debit card or bank transfer. Use a credit card so you have financial protection when they fail to deliver. A complete failure in logistics, customer service, and basic honesty.