Find your smartphone GorillaPods, GoPro®/action video mounts, flexible tripods, camera accessories and more. Everything you need in one place.
Written by the business, not verified by us.JOBY (joby.com) has a 4.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 86% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-11.
Excellent customer service! Replaced a part that I had lost. Even though it was my own fault for losing the part they sent me a replacement free no questions asked and had great communication throughout the process.
Dear Colby, thanks a lot for taking the time to leave us review; we are really happy to have helped you! Thanks a lot and best regards. Joby Team
Identified the part I needed and supplied it. Only took a few days, and not a silly price.
Dear Steve, thanks a lot for your review. We are really happy to have helped you. Thanks a lot and best regards, Joby Team
While the product is fine, it is extremely difficult, literally impossible to reach Joby’s customer care contact. None of their links work or have a clear communication channel to initiate return or raise a query. While the product itself is fine, I will strongly discourage to deal directly with Joby for any purchases.
Thanks for reaching out. We're sorry to hear that this happened. Please reach out to us at [email protected] if you need assistance.
Fits my phone perfectly. Nice replacement for what wore out.
Dear Customer, thanks a lot for your nice review! We are really happy to read it and would be delighted to hear again from you soon. Best regards, Joby Team
I couldn’t get answers from either Joby or Aquatech about this product before purchasing. Seems they didn’t know much about the product they were selling and just referred me to one another. International shipping wasn’t available, which is strange. And then it was shipped in such terrible packaging that didn’t hold up to simple domestic shipping. I haven’t used the housing yet because after arranging for it to be forwarded to me from UK it didn’t arrive before I left on a surf trip so can’t comment on the product.
Thank you for your review and we are sorry to hear that you did not receive a satisfactory answer to your questions. Also, i would like to apologise that your parcel didnt arrive in the condition you expected. It is not what we would expect of our couriers and i can only apologise on their behalf. If you would like any further support with this please email our office directly at [email protected] where we would be happy to help. Thanks.
The item arrived in a solid cardboard box with plenty of padding. Arrived super fast without issue. Recommended company
Dear Stuart, thank you so much for you review. Best regards, Joby Team
The Joby small tripod for IPhone 15 Pro Max is wonderful. Magnet works great and the xtra hands (clamps) are a nice addition when needed.
Dear Brian, thank you so much for your nice review! We wish you a lot of fun with Joby! Best regards, Joby Team
My experience in the store was excellent, but the problem is that when I leave the store open in the browser and return after several minutes, I find that it has logged out of my joby account.
Dear Fatma, thanks a lot for your review. Would you be so kind to reach out to us at this link so that we can better understand the problem you faced? https://joby.com/uk-en/customer-service/contact-us/ We really thank you and look forward to receiving your message. Thanks a lot and best regards, Joby Team
For some odd reason Joby touts this new(er) model for its capacity to swap its feet pads with colours other than black. Who cares about colour, is this supposed to be fashion accessory? No, the GorillaPod is designed to support an item securely in all sorts of demanding, unusual locations. To that end the CUSTOM 1K makes great strides because when feet pads are removed, they reveal a genuine 1/4"-20 standard male tripod screw. Just like the one that connects the ball head to the unit. That means any item having a 1/4 20 socket can be attached at any of four (4) different points, or, up to four items can be attached to one unit. THAT is a huge improvement. But... Joby doesn't seem to be aware of this, or so it seems by their marketing of this hip, fashion ornament...
Website easy to use and buy product. Product delivered quickly.
Dear Ray, thank you so much for your review; we are more than happy to know that your experience was positive. Thanks a lot, Joby Team
Quick turnaround, excellent product
Dear John, thanks a lot for your kind review; we would be delighted to hear again from you soon. Thanks a lot and best regards, Joby Team
Dear Emma, thanks a lot for taking the time to leave us a review. We are delighted to know that you appreciated our service. Thanks again and best regards, Joby Team
In Scotland, a Joby is a Child's euphemism for a poo! But this wee Joby is great.
Dear David, thanks for your review. Best regards, Joby Team
I ordered my second gorilla pod Rig to have an extra one to use with my iPhone and cameras. After looking up my previous order from a few years ago I found the tripod and was able to order easily. Shipping was fast and the tripod was well protected in packaging. Will definitely order more Joby products as the need arises.
Dear Carmen, thanks a lot for your kind review; we would be happy to hear again from you soon. Thanks a lot, Joby Team
Dear Matthew, thank you for taking the time to leave us a review; we are delighted to read it. Thanks and best regards, Joby Team
Purchased the Joby GripTight ONE GP Magnetic Impulse Gorilla Pod to use for my smart phone to take sport video. I needed both the magnetic feet and the articulated legs to be able to hold my phone on steel poles. Neither the feet nor the legs were strong enough to hold up a smart phone without it shimming down the pole. This device will work as a tripod but that's about it.
We're sorry to hear that you experienced this. Please reach out to our JOBY team at [email protected] for assistance.
Dear Bob, thanks for your review! We would be delighted to hear again from you soon. Thanks a lot and best regards, Joby Team
Very fast dispatch, very fast delivery (a lot quicker than expected.)
Dear Tristan, thanks a lot for your review. We are really happy to read your positive feedback. Thanks again and best regards, Joby Team
Dear James, Thanks a lot for your review! Best regards, Joby Team
Quality products coming with premium price.
Dear Levi, thanks a lot for your review. We are really happy to know that you found the perfect product for your needs. Thanks a lot, Joby Team
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