Find your smartphone GorillaPods, GoPro®/action video mounts, flexible tripods, camera accessories and more. Everything you need in one place.
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Is JOBY legit?
JOBY (joby.com) has a 4.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 86% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-11.
Customer service is rubbish. Emailed requesting to send back an item so that I could purchase another larger MORE EXPENSIVE item from THEM, and yet heard nothing back. I cannot recommend this company whatsoever.
Reply from JOBY2023-11-20
Hi Josh - thank you for your review and im really sorry that you have had a poor experience on this occasion. I have replied to your online ticket with information about returning the item for a full refund. If you require further support please feel free to email the office directly at [email protected] where we will be happy to help.
Not sure where the product actually is. Supposedly delivered somewhere according to the shipper (not sure where) and difficult to enquire as not recognising a login. Emailed and no response
Reply from JOBY2023-11-08
Hi Graham, thank you for you're review and I am sorry to hear that not only has there been a problem with you receiving your item but also that you have had problems trying to get this resolved. Could you please email us at [email protected] if you are still not in receipt of your order and we can arrange to either resend the order or issue you a refund. Thank you.
I believe that claim was something like "any phone any case" but does not fit my Galaxy S22 Ultra w/Otter Box defender case very well
Reply from JOBY2023-10-18
Hello Burnie Blackmon,
Thank you for reaching out to Videndum Media regarding our products. We are very sorry to hear the item you purchased may not be working out for you. You are welcome to contact our customer care team @ 201-818-9500 or by emailing [email protected] and we can try to help you find a more suitable option for your needs.
Thank you
Gina
WARNING: JOBY MAY HAVE SOME DECENT PRODUCTS, BUT THEIR FULFILLMENT / CUSTOMER EXPERIENCE "TEAM" (OUTSOURCED TO A COMPANY CALLED VIVENDUM) IS A COMPLETE DISASTER. PLACED MY ORDER ON SEPTEMBER 5. ITEM NEVER ARRIVED AND I'VE BEEN ASKING FOR A REFUND EVER SINCE. 5+ WEEKS AND COUNTING. VIVENDUM'S REP KEVIN HAS BEEN ASSIGNED TO MY CASE AND HAS BEEN COMPLETELY USELESS. I'VE WASTED A RIDICULOUS AMOUNT OF TIME TRYING TO GET A RESOLUTION. I HAVE NO CHOICE BUT TO FILE A CLAIM WITH AMERICAN EXPRESS. I WILL NEVER ORDER FROM JOBY AGAIN.
Reply from JOBY2023-10-18
Thank you for reaching out to us regarding your JOBY purchase. We are very sorry to hear there was an issue with your shipment. Our warehouse has located the missing JOBY item and a credit has been processed for you. You should see the credit in 3-7 business days, depending on your original form of payment.
Thank you
Gina
Purchased everpod flow for $160 and lost the quick release attachment. The tripod itself is cluncky and hard to use. When I tried to replace the part, Joby advised they don't have parts and gave me a like to a $55 substitute brand that wasn't even available online or instore. They then closed the case and that's all I got. I have a useless tripod I can't use. Do not buy these products, Joby doesn't care.
Dear Keith,
Thanks a lot for your review.
We are really happy that you decided to share your experience.
Thanks a lot again and best regards,
Joby Team
Sehr geehrter Marc,
vielen Dank für Ihre Bewertung; es ist für uns eine Freude, dass sich alles reibungslos abgewickelt hat.
Mit freundlichen Grüßen
Joby Team
Thank you guys for helping me with trying to do more things with my JOBY Gorilla Pod.
Reply from JOBY2023-07-18
Thank you for reaching out to us with positive feedback on our JOBY products. We are happy to hear you have more ways to use your product! If you ever need more suggestions, you are welcome to reach out to our customer care team! We are happy to help you in anyway that we can.
Have a wonderful day,
Gina
I was excited about finally getting one of these but when I got it, it looked used. There were scratches all over it and I'm very disappointed. I will not recommend this company.
Reply from JOBY2023-06-09
We’re sorry to hear that this happened.
If the items in your order arrived in less than perfect condition, then we invite you to please email us at [email protected] so we can attend to it.
Dear Paul,
thank you so much for taking the time to leave us a review.
We really appreciate it.
We thank you and remain at your disposal for any further assistance.
Thanks and best regards,
Joby Team
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