WARNING : ZERO CUSTOMER SERVICE
WARNING: JOBY MAY HAVE SOME DECENT PRODUCTS, BUT THEIR FULFILLMENT / CUSTOMER EXPERIENCE "TEAM" (OUTSOURCED TO A COMPANY CALLED VIVENDUM) IS A COMPLETE DISASTER. PLACED MY ORDER ON SEPTEMBER 5. ITEM NEVER ARRIVED AND I'VE BEEN ASKING FOR A REFUND EVER SINCE. 5+ WEEKS AND COUNTING. VIVENDUM'S REP KEVIN HAS BEEN ASSIGNED TO MY CASE AND HAS BEEN COMPLETELY USELESS. I'VE WASTED A RIDICULOUS AMOUNT OF TIME TRYING TO GET A RESOLUTION. I HAVE NO CHOICE BUT TO FILE A CLAIM WITH AMERICAN EXPRESS. I WILL NEVER ORDER FROM JOBY AGAIN.