Reviewers had a great experience with this company. People frequently mention that the frames are incredibly stylish, come in a massive variety, and offer outstanding quality for the price. Additionally, buyers are consistently impressed by the exceptionally helpful customer support team, who provide quick and effective solutions whenever assistance is needed.
Some reviewers were not happy with extended shipping delays, noting that packages can take a very long time to arrive from overseas. A few people also experienced frustrating issues with missing deliveries or receiving incorrect item details that required extra effort to resolve properly in the end.
I had an amazing experience with Jollynova. The website was incredibly friendly and user friendly it guided me through their wide selection of stylish and high-quality glasses. The craftsmanship and attention to detail in their frames are truly impressive, and they offer a perfect blend of fashion and function. The process was quick, and they ensured my glasses fit perfectly by following up. I highly recommend Jollynova to anyone looking for exceptional eyewear and top-notch customer service. I’ll definitely be coming back for another pair.
I spoke with the customer service team and they were great. They listened to the shipping issue and didn’t waste any time to assist in remediating the issue. Their patience and professionalism was very satisfying and gave me confidence in purchasing from them again and recommending them to others.
Thank You Again,
Chris Abernathy
These glasses are the cutest glasses ever. They look exactly like in the video! And I can see perfect out of them, and be on a computer for hours! However, I can’t walk around with them, for me, they are blurry in my distance area. Daniel was lovely to deal with!
They are a rip off company. Website leads you to believe they are in California. They are in China. Send wrong frames. Don't fit. Wrong orders. When you want to return them it costs $70 to ship to China. Don't order from them!!!!
The titanium glasses I ordered from Jollynova are good quality and light as a feather. The lenses seem perfect. Got exactly what I wanted. They were quick to respond to my questions, very helpful and accommodating. I highly recommend Jollynova and I will be ordering more glasses from them in the future. Thank you so much!
The glasses are excellent with amazing styles. I love the different options!
But the customer service really sets this apart. The communication was timely and supportive and I was able to have corrections made even for mistakes I submitted. Truly a company that cares for their customers! :)
I recently bought 3 pairs from them works great and quality is good.
Customer service was very active and helpful to answer any questions that i had.
Highly recommended.
These are really good quality glasses. Prescription lenses are built perfectly and the design very modern. I will definitely be looking out for some more but couldn’t be happier. It’s worth noting I had an issue with delivery (nothing to do with Jollynova) and they (Daniel) were so helpful in resolving. Thanks again
I was skeptical but figured I would give it a chance. I was very impressed. Excellent material, solidly built. They even gave a tiny screwdriver. I’ll certainly be reordering
Had a great experience with Jollynova recently. It was my first time ordering from them. First, the frames I got at the price offered was a real value. They were exactly as they looked on the website. Unfortunately, I made a mistake on one of the lense prescritions, so I had to reach out for a solution. Daniel at Jollynova was very quick to respond and handled the issue quickly, sending a replacement lense at a low and fair price. A local optometrist popped in the new lense (free) and now have a great new pair of glasses. Love them. Thanks to Daniel and thanks to Jollynova. - Mike
In the world of social media, we are constantly bombarded with products and services that they have targeted. We show a strong interest in.
Jollynova was one of those companies in my feed. I'm always a bit skeptical about responding to ads I see in my social media feeds, but their offerings drew me in.
I bought several pairs of which I am very happy with and when I needed to make an exchange, Daniel, who is on their Customer Service team was very prompt in responding to me and I highly recommend that you shop with confidence on their site! Bucky W.
First of all Jollynova were by far the cheapest of several companies I have had varifocals glasses from. The styles they have are stylish modern looking and their customer service has been a pleasure to deal with. If you can wait for your glasses to be made they are well worth the wait. I dealt with Daniel who was understanding and efficient and best of all was the price saving me £300 if I had bought from a High Street Optician.
Great customer service ! I ordered 2 pair of reading glasses and experienced a small problem with both and when I emailed and told them they (which they responded in a timely manner) they replaced them with no questions asked.
I cannot be more pleased at dealing with this company as I am right now with the delivery of my new glasses.
Exactly what I ordered, quality product, great customer communication and service making sure everything was communicated right and final product was exact.
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