Their customer service has been…
Their customer service has been exceptional. I had entered the wrong email on an order. They found the order and corrected it within a day. This is my third pair of glasses form them and the quality is excellent.
About Jollynova
Data updated- Website
- jollynova.com
- Category
- Health & Medical
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 208 reviews
- Replies to negative
- 0% (0/87)
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About this business
Our mission is to bring professional, high-quality, and fashionable eyewear to consumers worldwide.
Written by the business, not verified by us.Is Jollynova legit?
Jollynova (jollynova.com) has a 3.8 out of 5 rating on OK.one, based on 319 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers had a great experience with this company. People frequently mention that the frames are incredibly stylish, come in a massive variety, and offer outstanding quality for the price. Additionally, buyers are consistently impressed by the exceptionally helpful customer support team, who provide quick and effective solutions whenever assistance is needed. Some reviewers were not happy with extended shipping delays, noting that packages can take a very long time to arrive from overseas. A few people also experienced frustrating issues with missing deliveries or receiving incorrect item details that required extra effort to resolve properly in the end.
Auto-generated from all reviews of this business. For reference only.What people say
total fraud re pricing...they note the…
total fraud re pricing...they note the price on the glasses you choose to include lenses and even though I choose the basic, they still charged me more. ...And then had the bad taste to see if I want i wanted to leave a tip STAY AWAY...THESE ARE NOT HONORABLE PEOPLE
I want to thank you for all your help…
I want to thank you for all your help and advice. Your customer service is without equal, and when it comes time to order more eyewear products Jollynova will be my go-to eyewear company.
This company is selling the future
This company is selling the future. There is no such technology available at this time. It's a scam.
I love this place!
I love this place!! I buy all my glasses from Jollynova. I always receive compliments when I wear them. Not a complaint! I have 4 pairs and plan on buying more!! Thanks Jollynova
Beware of web photos
I ordered a pair of single-vision glasses from Jollynova on September 13, 2026. They shipped September 16, 2026, delivered September 27, 2026. In the middle of their stated 5-12 business days of shipping plus 2-7 business days of processing (so 7-19 business days). My total time was 10 business days, 14 calendar days. Not bad, but I noticed how they never quote total time, giving separate processing and shipping estimates. So never be in a rush! However, when they arrived, they simply were not close the the picture on the web. Here is the email I sent: "I received my glasses yesterday. I am disappointed how different they are from the website pictures. I have attached the web picture and what I received. The biggest differences are: 1) The green is essentially black with a faint green sheen 2) The metal parts are black and not burnished silver as in the web picture." The response I received was: "Sorry for the inconvenience, this is the correct color, just a small difference caused by the lighting problem in the photos on the website." So what I was sold is simply not what I received. They offered a $10 refund for a pair of glasses, that in my opinion, I did not order. Very bad experience for an online glasses store.
A totally rewarding experience from the initial visit, purchase and receiving the eye glasses frames . Awesome experience .
The purchase experience was great. The website is remarkable ,great pricing ,and great pictures of each eye-ware frame, clear and really presented what you getting. Awesome titanium frames. The eye ware frames totally exceed all my expectations minimalistic, very good quality and titanium. Shipping was quick, the frames arrived within 5 days from the purchase date. This really exceed my expectation with respect to the time it would take to be delivered. The customer service response was very fast for pre and post purchase. I definitely totally recommend visiting , shopping ,and purchasing from the site, you will definitely feel a very rewarding experience when purchase is delivered. 10 Stars I total recommend Jollynova , and when buying Eye glasses frames you can trust what they say, show and deliver. Awesome.
Excellent Quality & Customer Service
Loved my 1st pair of Jollynova glasses, great quality and style! Unfortunately there was a minor issue with the fit. Jollynova customer service was amazing in helping to remedy my dilemma. Highly recommend Jollynova.
Buyer beware
Buyer beware. Scam. They say you can return. You can email them, then they drop you.
Great eyeglasses at very reasonable…
Great eyeglasses at very reasonable prices. During and after sales service is superb. Very responsive people. I had an issue with one of their frames and they replaced it immediately, no questions asked. I am a collector of eyeglasses and Moscot and Persol are my go to brands. I am adding Jollynova in this illustrious company.
The quality, service, timing and pricing
The quality, look, pricing and customer service from JollyNova is second to none! Special shout out to Daniel for his timely responses and follow up! I highly receommned them!! Thank you
Best buy I've made in a long time!
There was a bit of a mixup on the shipping address but they stayed in contact and made sure my shipment made it finally. The frames are amazing, fit perfectly, comfortable, stylish, and way better priced than frames at the "eye stores". I can't find a better deal anywhere....and the styles fit my lifestyle perfectly!! I recommend to anyone who is shopping for the bargain of the century!!
Very good customer service
Very good customer service. The glasses are very good quality. I will definitely use them again.
Bad product
Bad product. No return policy. Cant even use these glasses. Wasted my money.
Fantastic Glasses
Very strong communication skills. Placing an international order was made easy due to strong customer service skills. Highly recommended this company and their products. Steven (Australia)
I was drawn to JollyNova by the frame…
I was drawn to JollyNova by the frame selection and low cost. I really didn’t expect the high quality of the eyeglasses I received. After I placed my order I was kept informed of the order progress almost daily. When I received the eyeglasses I was really impressed with the quality of the glasses. I am new to wearing glasses and had ordered a few pairs previously which I found difficult to wear. These fit perfectly and the lenses are great. I can leave them on all day and I have no problem seeing clearly whether I’m looking down, reading or looking at something at a distance. Because these are priced so competitively I plan on ordering another pair soon. Thank you for the great service and quality JollyNova!
Jolly Nova Glasses
I have purchased 4 pair of glasses for myself for seeing distance and in the last week, 2 pair of readers for myself and 2 pair of readers for my wife which makes 8 total in just a few weeks! Jolly Nova is an outstanding company to work with fast delivery,and the Jolly Nova website makes it very easy to load your prescription online, and order with a fantastic selection! Stylish and very well made! Quite frankly I can see better with my glasses from Jolly Nova than any I have gotten in decades in the USA! If you have had any hesitation on ordering, don't worry, you will not be disappointed!! Bobby Arizona
What Should Have Been Convenient Became a Frustrating Mess
I spent several days comparing eyewear sites before deciding to order from Jollynova, and what should have been a convenient online purchase turned into one of the most frustrating shopping experiences I have had in quite some time. I carefully went through their men’s and unisex frames one by one, comparing measurements, styles, and proportions against glasses I already own so I could narrow my order down to four pairs I felt confident about. Even after the 40% discount, the total was still close to $500, so this was not a casual or insignificant purchase. While I was building the order, the code SPECIAL40 was accepted by the website and correctly applied a 40% discount. The problem began when I tried to actually pay. The discount would show in the cart, but checkout repeatedly produced an error. Thinking perhaps the order size was the issue, I removed one pair and tried again. Same problem. I removed another pair and tried again. Same problem. Since the site has no “save for later” function, the two frames I removed were simply gone, along with all the time I had spent deciding on them. Customer service then told me SPECIAL40 could not be used on a first order, even though their own website had already accepted and displayed it. They said first orders normally receive 10%, offered me 20%, and after I objected increased the offer to 30%. I reluctantly agreed to the 30% compromise. The code they then gave me for that, CP30, did not work either. When I asked that the matter be escalated beyond the same customer service representative, I continued receiving replies from the same person. The lens questions were equally frustrating. I repeatedly asked about anti-reflective coating, scratch resistance, UV protection, water and oil resistance, oleophobic or superhydrophobic coatings, and whether they offered a wider progressive corridor. I kept receiving vague answers that did not actually address what I was asking. Eventually I was told that all lenses are scratch resistant and that their Progressive Anti-Blue + Anti-Glare 1.57 Mid-Index lens also has oil and water resistance, but it took multiple emails to get even that level of clarification. The final solution offered was that I should pay the full price first and then contact them afterward so they could refund 30%. By that point, the issue was no longer about a discount one way or another. It was about trust. Why would I feel comfortable paying the full amount upfront and simply hoping that the promised refund would arrive promptly and without some new condition, fee, or complication? I would never have had those concerns if the ordering process and customer service had inspired confidence from the beginning. The irony is that the entire purpose of ordering prescription glasses online is convenience. Instead, I spent an unreasonable amount of time troubleshooting discount codes, rebuilding my cart, rechecking frames, repeating the same questions, and trying to get clear answers from customer service. I ultimately decided not to place the order. There may be perfectly satisfied Jollynova customers, and I am not suggesting otherwise. I can only review the experience I personally had. Based on that experience, I would strongly advise prospective customers to make sure every discount, lens option, and final price is completely clear before submitting payment. For me, the process simply became too unreliable to justify trusting them with an order worth several hundred dollars.
Excellent experience
Excellent experience! The frames are great, the prescription is spot on and the service was outstanding!
Wrong glasses, now I cannot return
Ordered a set of glasses. They did not have what I wanted and sent me a different set. I email them, and three days later they offered me a 30% discount to keep the glasses. No, I don't want them. Now they are not responding to further emails on how to return the glasses. They have no phone number, no chat. Only email that they reply with short out of context emails. Very, very frustrating.
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