JOVS is an innovative global personal care brand that was developed with a purpose of offering domestic and personal smart beauty devices to beauty lovers at all ages worldwide.We are the first business to consolidate hair removal and skin care. In fact, JOVS Venus Pro was so innovative a beauty product, a new sub-category of beauty products was created just for it: 'beauty tech'.
以上内容由商家自行提供，未经平台核实。JOVS Official（jovs.com）在 OK.one 的综合评分为 4.1 分（满分 5 分），基于本站收录的 408 条用户评价，属于美丽与健康分类，口碑良好。83% 的评价为 4 星及以上，13% 为 1 星；商家回复了 85% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and effectiveness of the advanced skincare devices, noting visible improvements in skin texture, firmness, and overall appearance. Users consistently mention that the customer service team is exceptionally responsive and provides prompt resolutions whenever inquiries or technical questions arise. Though some reviewers experienced hardware malfunctions, such as lights or remotes stopping working after a few months of regular use. A few other people also felt that certain items were completely ineffective or that customer care failed to address their specific problems properly.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I’ve noticed a real improvement in my skin since using this mask! My redness and inflammation have visibly decreased, and my skin looks healthier, calmer, and more balanced. It feels like my skin barrier has improved, and my complexion looks so much better overall. I’m really happy with the results and would definitely recommend it! The costumer care is also very helpful
I had a small issue with the product that I purchased. I reached out to customer service via email and I received a response very quickly. My issue was resolved promptly and with the utmost professional customer service, in less than twenty four hours. I was certainly treated like a valued customer and would not hesitate to repurchase from this company. It's nice to see a company with good values towards customer service,
A+ customer service and such quick responses. Grateful for it! Thank you Jovs!
I recently experienced an issue with my JOVS mask not holding its charge, which was disappointing since I genuinely love the product. However, I couldn't be more pleased with JOVS customer service! Their responses were prompt, they walked me through troubleshooting, and ultimately arranged to send me a replacement controller. The entire process took less than 24 hours! I sincerely appreciate their professionalism, attentiveness, and willingness to make things right. It's reassuring to know that a company stands behind its products and takes customer satisfaction seriously. Thank you, JOVS team!
Extremely helpful and quick to respond - truly concerned with customer satisfaction
I had an issue with an item and was able to quickly find a replacement. In less than 10 minutes!
My mask remote is broken. I sent an email and got a reply the same night. They will replace the product. Very happy with the customer service.
I am extremely impressed with the customer service from JOVS! Although my device had a minor manufacturing defect, the support team blew me away with their efficiency. Within just 20 minutes of submitting my claim, my request was processed with incredible speed and professionalism, and a great solution was provided. The level of service is top-notch — it is always a genuine pleasure dealing with true professionals!
Let me start with how prompt customer service is. It’s superb customer service! They explained in the most easiest way and in the most fastest manner! That is why i was so cooperative on more information they need on the product. Solution was made for the my convenience. I love JOVS products and will never hesitate to ask for support because i know i will be taken care of.
I have been using Jovs laser mask for a year and my skin is much firmer and smoother so i decided to buy Ems lifting mask but the device has some problem. I wrote to the customer service and i’m very satisfied for the excellent and prompt service and how they resolved it. Jovs it’s a garantee and i will continue to buy their products.
⭐⭐⭐⭐⭐ Exceptional Customer Service! I’m truly impressed with JOVS customer service! Their team is incredibly responsive, professional, kind, and genuinely helpful. They reply so quickly, address every question with care, and go above and beyond to make sure their customers are happy and satisfied. It’s so refreshing to find a company that truly values its customers. Outstanding communication and a wonderful experience from start to finish. Thank you, JOVS, for your exceptional service! Highly recommended! ❤️
I have purchased 4 products so far from JOVS - the 4D Laser mask, EMS Toning Shorts, EMS face mask, and the Blacken X DPL Photofacial device. So far, I am extremely impressed. I’ve purchased other Light therapy devices from other brands, and I do find these quality of this better. I did need customer service support once, and they were super easy to deal with and handled my issue right away. 10/10 will continue to support this company!
I recieved an item that was not working properly and they are shipping me a new one.
I just upgraded to the JOVS 6D mask. I have been using the 4D for almost 2 years and decided to treat myself. I had a slight issue but customer service rectified it immediately. They also answered many questions I had during the ordering process. I am super impressed with the customer service and can’t wait to use the new EMS feature. Thank you.
I love my JOVS products and use them daily! They are absolutely worth the investment. I also appreciate the prompt and helpful customer service!
The JOVS team was very quick to respond. Unfortunately I cannot review the mask as the remote didn't work but they are sending me a new remote and hopefully a charger this time. Customer service was great and easy to communicate with. Excited to use the mask hopefully soon.
Customer services are highly effective and prompt. They worked to resolve the issue quickly and without difficulty. I truly value their effort and care.
Quick communication and solution to the problem,thanks!
Had an issue with the free gift and it was resolved promptly
I wanted to leave a review to share my appreciation for the outstanding customer support I received regarding an issue with my JOVS toning shorts. Your team responded quickly and provided several helpful troubleshooting ideas, making my overall experience extremely positive. Aside from my initial issue, the shorts have been working as expected. With consistent use, I have noticed increased tightness and lift, as well as reduced urgency. I am excited to continue using them and look forward to seeing my results over time. Thank you again for your quick and effective support.
共 408 条符合条件的评价
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