JOVS is an innovative global personal care brand that was developed with a purpose of offering domestic and personal smart beauty devices to beauty lovers at all ages worldwide.We are the first business to consolidate hair removal and skin care. In fact, JOVS Venus Pro was so innovative a beauty product, a new sub-category of beauty products was created just for it: 'beauty tech'.
以上内容由商家自行提供，未经平台核实。JOVS Official（jovs.com）在 OK.one 的综合评分为 4.1 分（满分 5 分），基于本站收录的 408 条用户评价，属于美丽与健康分类，口碑良好。83% 的评价为 4 星及以上，13% 为 1 星；商家回复了 85% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and effectiveness of the advanced skincare devices, noting visible improvements in skin texture, firmness, and overall appearance. Users consistently mention that the customer service team is exceptionally responsive and provides prompt resolutions whenever inquiries or technical questions arise. Though some reviewers experienced hardware malfunctions, such as lights or remotes stopping working after a few months of regular use. A few other people also felt that certain items were completely ineffective or that customer care failed to address their specific problems properly.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。JOVS really stands by their customers and makes sure they are satisfied with their products. If ever any issues, they step up to the plate and solve the issue by replacig your item right away. Amazing experience. You should feel confident spending your hard-earned money here!
I purchased the shorts and they are AMAZING!!!! I absolutely see results. However, recently, my shorts stopped working i contacted customer support and they were extremely quick to respond and were very helpful. They are sending a replacement pair out right away! I would highly recommend this product and this company!
I have 2 different JOVS items. The EMS mask and the EMS shorts. The EMS mask is incredible and really tightens my facial structure. I did recently have an issue with the shorts so I emailed the company. They replied within minutes and were very eager to help resolve my issue. I am extremely impressed with the customer service that JOVS provides to their customers. I 100% will be repeat customer. Great products and great service!
The best thing I like about this product that I don't need to use gel or a sticky replaceable pads, just spray water and it's all. You can do a chores at home or drive in the car. Very convenient
Excellent customer service. The team responded within 10 minutes and resolved my issue quickly and efficiently. Thank you for the great experience.
I have the 6d laser mask. The small electrodes around the eyes don’t work. Literally nothing! I’ve reached out to Jovs and made a video on the highest setting on M2 and M1 modes. They tell me that around the eyes is working and the sensation is low due to the area, meanwhile I speak to other 6d masks owners and they tell me they feel the sensations. Jovs tellls me I have to pay a 20% restocking fee to return it. For such an expebsive product, they offered zero help. Extremely disappointing. I’ve purchased many products from this company, but never again. After Jovs read my review, they reached out to me and offered a replacement mask. And waved the 20% restocking fee. It’s amazing how rude they can be until they get a public review. But they came through, and the new mask works perfectly, and the mask that not working properly is on its way back.
⭐⭐⭐⭐⭐ Excellent Customer Service and Product Satisfaction I’m extremely satisfied with JOVS! Their customer service was very efficient, quick to respond, and incredibly helpful. My issue was handled promptly and professionally. I really appreciate the excellent support and the overall experience. Highly recommended!
This company is always so helpful with any questions or issues that come up. I always get a quick response from them. I am loving the shorts!
I’ve been using LED masks from different brands for several years, and JOVS is by far the best one I own and use daily. On top of its effectiveness, it’s incredibly comfortable to wear, and I love being able to choose between different modes. I’m also very grateful to the customer care team, who handled the issues I encountered with such speed, care, and professionalism. It’s truly appreciated!
The remote controller went out and within hours of notification, the company offered a replacement.
I absolutely love the results from my JOVs system. I have the original 4D mask and neck attachment and this is legit! It only two one week to notice the difference. I’ve since combined it with Korean skincare methods and my skin hasn’t looked the good in years.
I’ve been very happy with my JOVS 4D Laser Light Therapy Mask. I’ve noticed improvements in my facial definition, a reduction in the appearance of my under-eye bags, and a more even, healthier-looking skin tone. I’m pleased with the results and enjoy incorporating the mask into my skincare routine. Although three of the laser lights stopped working, JOVS provided a hassle-free exchange and made the process easy and stress-free. I really appreciate their responsiveness and commitment to customer satisfaction. Overall, I’m happy with both the product and the customer service. It’s reassuring to know that the company stands behind its product and takes care of its customers. I would definitely recommend JOVS to anyone looking to enhance their skincare routine!
Customer service responded to questions right away and solved the issue immediately. And very polite!
Excellent customer service and after-sales support! I purchased the JOVS LED mask and, although I experienced an issue with the device, my experience with their customer service team has been excellent. The quality team replied to my emails incredibly quickly and kept track of my case throughout the entire process. They even followed up with me if a couple of days had passed without a response from my side, just to make sure everything was progressing and that the issue was being properly addressed. I really appreciated this level of attention and care, as it shows that they genuinely care about their customers and are committed to finding a solution. In the end, everything was resolved really well, and I couldn’t be happier with the support I received. It’s reassuring to know that if something goes wrong, there’s a team behind the brand that responds quickly, follows up proactively, and stays involved until the issue is resolved.
Top-tier, Customer service. I so far have own two face masks. 4d and the 6d and the ems shorts. I was having trouble with the shorts after a few months and I emailed JOVS and they were more than happy to send me a brand new one. Love love customer service.
Like the product, it was defective within 1 year but customer service was efficient and effective and I will be receiving a new one shortly.
The device cost a lot 1000$ worked for a month then couldnt charge they answered fast but wouldnt reimburse me thank you so much!
Dear Gabrielle, Thank you for sharing your experience. We truly regret to hear that you encountered charging issues with your product. All our orders come with a 1-year manufacturer warranty. After reviewing your order details, we found your purchase is outside the return window but still covered under our valid warranty term. We have honored our warranty obligation and reached an agreement with you to send a replacement unit to resolve this device issue. Our dedicated support team will keep you updated on the shipment progress. Please check your email for further updates, and feel free to reach out if you have any other questions. Best regards, JOVS Support Team
My name is Annissa Schemmer. I received quick responses from the staff when asking for assistance.
I had questions for the customer care team. They were prompt and thorough answering me. They also did a follow up email to confirm satisfaction. Excellent customer service!
共 408 条符合条件的评价
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