Joybird

We are so happy to hear that Natasia was able to assist you with your purchase. Thank you for taking the time to share your experience with us and allowing us to be a part of your home.

Thank you for the great review! We are so happy to hear that Natasia provided an excellent experience for you. Let us know if you have any other questions, we're happy to help.

Hi Kimberly! We are so happy to hear that you had a great experience with us, we hope you are loving your new Joybird piece! Let us know if you have any questions, we're happy to help.

We’re sorry that you’re having issues with your items and that you feel they aren’t up to par with the quality they should be. If you can please send photos to https://joybird.com/issues/ that would allow us to better assist you and decipher what the best plan of action is to get the issue resolved.

Hi there, our supervisor informed us that they've already been in contact with you regarding this matter. Unfortunately, your cushions can not be replaced and even though fabric and foam are warranted, your order has been out of warranty for 2 years. We regularly add and drop fabrics as well as entire collections from our offerings, and the fabric your sofa was made in has been discontinued so we are unable to source more from the supplier. We're sorry, but there is nothing further we can assist with at this time. If you have any questions, please feel free to reach out to our support team directly. Thank you.

Hi Sue, Unfortunately, your cushions can not be replaced and even though fabric and foam are warranted for a year, your order is currently out of warranty. In regards to the sliding of the cushions, we would like to send over non-slip mats to help with that. Please provide your order info and best address here so we can process them.

We are so glad to hear that Chloe was able to assist you and create a wonderful experience. Let us know if we can be of further assistance, we can't wait to be a part of your home!

We are so glad to hear that the store manager of your closest showroom was able to resolve this for you. We thank you for your patience and hope you love your new sofa once it arrives.

We're sorry to hear that you feel this way. We disclaim our cancellation fees at the time of checkout so that our customers are fully aware of our policies. At this time we are not able to waive any fees as there are no defects on the product. Please connect with our support team directly if you have any further questions. Thank you.

Hi G, we’re sorry to hear that you’re having a negative experience with Joybird. Please send us your order number so we can look into this for you. Thank you for your patience.

Hey Edward, We're sorry to hear you had a less than pleasant experience. Please email our team, we'd love to make it up to you!

We are sorry for all the shipping-related issues you have encountered with your order. The shipping company is the in-person representation of Joybird, and as such, any bad experiences that you have with the carrier directly reflect on us. We do understand how frustrating it is to spend money on something and receive little to no communication about its status or whereabouts, we are working on a better system with our carriers to make sure issues like this don’t arise again. If there is anything that we can do to help, please contact our customer service team so we can turn this experience around.

Hey Jennifer, We're sorry to hear you had a less than pleasant experience. Please feel free to email our team at joybird.com/contact-us We'd love to make it up to you!

Hey Brett, We're sorry to hear you had a less than pleasant experience with our online team. Please send us a DM with your order info, we'd like to connect you with a supervisor ASAP.

Hello Danielle, we are very sorry to hear about this experience and how disappointed you are with your sofa. We assure you we will take your feedback into consideration for future experiences and improvement of our products. If you have any questions, please feel free to reach out to our online team.

We are very sorry to hear about your experience, this is not at all the way we wanted things to go for you and sincerely apologize for any inconvenience and frustration this may have caused. We would like to connect you with our support team so they can assist with this. Please send us an email at your earliest convenience.