Joybird

Hi Lauren, our return policies are clearly stated at time of checkout. At this time, we are not able to waive return fees as there was no defect on the piece. Please reach out to our team directly if you have any questions.

Hi Kalyn, we are sorry to hear that the ottoman was not the perfect fit for your configuration. We understand that it is important to have exactly what you envisioned and will make sure to suggest the half-ottoman option on our site to potential customers. Please let us know if there is anything we can do on our end to turn this experience around for you.

Hi Katie, we are sorry to hear about your experience. If you are experiencing any issues with your new furniture, please reach out to our customer service team directly as we would like to assist. Thank you for your patience.

Hi there, we are sorry to hear about this experience and would like to take a closer look. Can you please share your order info with us?

We are sorry to hear about the issues with your bed, unfortunately, our clearance items are only covered under our policy for 14 days after delivery. At this time, we are not able to assist, thank you for your understanding.

We are very sorry to hear about this experience and thank you for your feedback, we will make sure to share it with the delivery team that performed your delivery for improvement of their services. We hope that the furniture technician was able to assist you and get the issues fixed. Please feel free to reach out to our team to discuss compensation for your troubles. Thank you.

Hi Kristen, we are sorry to hear about these issues with your piece. Unfortunately, our warranty only covers foam or fabric issues for a year. Since your order is out of warranty, we are not able to assist at this time. Apologies for any inconvenience this may cause.

Hi Marianna, we are very sorry to hear about the experience with the delivery company and their availability for deliveries. Unfortunately, we don't have any power over their availability but we can reach out to them to see if they can accommodate your needs. We have requested your order info, please provide it at your earliest convenience so we can look into this. Regarding your interactions with our team, we apologize sincerely for your experience and assure you that we have brought this up to the correct departments who will review and connect with the individuals you interacted with. Please let us know if there is anything else we can do to turn this experience around for you. Thank you for your understanding.

Thank you for providing the order information. Unfortunately, we are not able to waive the fees as we clearly state the policies when placing your order and in the confirmation email sent. Please let us know if there is anything else we can do to help at this time.

Hi Denise, we are sorry to hear about the issues with the delivery carrier. We would like to make sure your order is delivered ASAP. Can you please share your order info with us?

Hi Annie, thank you so much for taking the time to leave a review. We are thrilled to hear you had an amazing experience with Joybird and that you love your sectional! Thank you for welcoming us into your home, if there is anything else that we can do for you please do not hesitate to reach out.

Hi Aniuska, we are sorry to hear that you had this experience, this is not at all the way we wanted things to go for you and apologize for the inconvenience this may have caused. Could you please share your order info so we can assist?

Hey Lindsay, we are sorry to hear that you had a bad experience with our team. We would like to assist you and get any issues resolved. Can you please reach out with your order info? Thank you.

Hi Ashley, we are very sorry to hear about this experience and hope that our team was able to assist. Please feel free to reach out to us directly if you have any questions, happy to help.

Hi Susan, we have confirmation that fees have been waived for you as a one-time courtesy. Please do let us know if you have any additional questions or concerns, we are here to help.

Hey Santiago, we are sorry to hear that your sectional has a broken leg. We wanted to advise that because you are not the original purchaser, our team won't be able to assist at this time. We thank you for your understanding and hope that they were able to provide an alternative solution for you.

Hi Anthony, we are sorry to hear about your experience with the protection plan service. Unfortunately, your order has been flagged as in-home damage and so we can't assist on our end at this time. If Serveco did not approve a replacement, there is not much we can do on our end. We apologize for any inconvenience this may have caused.

Hi Judylyn, we're sorry to hear you had a less-than-positive experience with Joybird. We do see that your order has been fully refunded. Please let us know if there is anything else we can do to help mend the situation.

Hi Stefanie, we are sorry to hear about the issues with your pillows. Different style sofas have different types of cushions which are filled with different materials ultimately giving you a different look. Our Lewis collection (which is great for lounging) is meant to be loose and hold no real shape as opposed to our Hopson Sofa which has tight cushions and an overall fitted appearance. Please let us know if there is anything we can do to assist at this time, happy to help.

Hi there, please feel free to connect with our team if you have any questions about our products, we are here to help.