Joybird (joybird.com) has a 2.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has replied to 79% of negative reviews; 38 of them were added in the last 12 months. Last updated 2026-08-10.
The people I worked with on the phone were amazing - I spoke with someone before my online purchase, and then after - she helped coordinate the two pillows after. Thank you so much, I am really excited over my couch and feel like a kid going to Disney World to receive it. I was given wonderful assistance.
I couldnt decide on fabric but needed to place sale order for full size sofa bed. Gregory worked with me finalizing the style green fabric to use on this sofa bed. Very helpful. great customer service.
Taynsha was extremely helpful, warm, and welcoming and made our sofa search stress free and easy. Taynsha helped us understand the various configurations, fabrics, pricing, timeline, etc. that helped guide our decision. She was very knowledgable and such a pleasure to work with.
Emily Russo, the design consultant who worked with me, was wonderful and so knowledgeable. I bought a couch in less than 15 minutes!
With the high price and decent reviews, we expected far far better quality overall, but especially the cushioning and pillows. They are shockingly cheap feeling and extremely underfilled and flimsy. The side and back cushions are so pathetically empty of stuffing that they can't stay upright. I've never had a worse online purchase and regret buying entirely. Of course the major inconvenience of moving the furniture out and finding a new piece has us stuck with it, but wouldn't dream of ever coming back for a different piece. This will be a junk room couch when we upsize.
Thank you so much for taking the time to share your concerns with us candidly. All feedback regarding our product and production flows down to our production team to address all issues at the root. While the vast majority of our customers are delighted with their purchase, the small percentage of you, whose expectations we fail to meet, are the most important. You shine a light on our shortcomings, allowing us to iterate our processes toward a new level of refinement continuously. If you have any other feedback, good or bad, please don't hesitate to share it with us. Also, if you still need assistance, please contact our customer support team through joybird.com/issues so that we can look into your situation and see what are the best options for you.
What a fantastic showroom experience. We came midday Sunday with our dog in tow, unsure if he would be allowed inside. Not only was he allowed but was welcomed enthusiastically by all the Joybird team members, and there were treats for him (and people too). Everyone was so nice and helpful but not pushy at all. Sonia ended up helping us the most, answering our questions and helping us find the right combination of chair and upholstery. And encouraged our doggo to try out the furniture, too. It's still several weeks until we get our delivery, but if the quality is as good as the service, we made the right choice.
The quality of their upholstered furniture is very low. My items arrived with loose strands of thread everywhere and loose, bunching fabric on couch cushions. Their response? "Those are features of the products." Eventually they even sent me photos other couches that showed similar "features" - except they were actually customer review photos that were showing how terrible the couches were!! Joybird has zero product photos that show these "features" and of course they dont because they're actually just defects and poor workmanship. They have gaslighted me at every turn and it wasn't until I very severely threatened them that they offered a return. Joybird makes crap products and they will do everything in their power to not admit it.
Thank you so much for taking the time to share your concerns with us candidly. All feedback regarding our product and production flows down to our production team to address all issues at the root. While the vast majority of our customers are delighted with their purchase, the small percentage of you, whose expectations we fail to meet, are the most important. You shine a light on our shortcomings, allowing us to iterate our processes toward a new level of refinement continuously. If you have any other feedback, good or bad, please don't hesitate to share it with us. Also, if you still need assistance, please contact our customer support team through joybird.com/issues so that we can look into your situation and see what are the best options for you.
We purchased our sectional in March and three months and two cancelled family celebrations later, we finally have a couch. Upon delivery, they brought the wrong legs. All we wanted was to keep our piece and have the correct legs sent but the Joybird process required us to reject the delivery and wait until the legs were ready. Three weeks later we had the legs but no couch! We rescheduled a family celebration and the delivery cancelled again! The salt in our wound is that if we were to buy it today, it would only be $200 more than the discount they ended up offering. Be warned.
Hi Maya, we're sorry to hear about your experience. We requested more information from you to better understand your situation. If you could please provide the order number, we'll be able to escalate this issue to the appropriate team. Thank you.
I ordered a two piece love seat from Joybird. I wasn't thrilled at having to wait over a month for delivery, but I really liked the piece. When it was finally delivered, only half of it was right; the other "half" was a different color and type of furniture. I took the good half and was told they would look in the warehouse and arrange delivery of the second piece. Almost two weeks later, they tell me I have to wait another 56-63 days for a new piece to be made, and then maybe even longer for delivery. I cancelled the order and asked for them to arrange a pickup and refund. I am told I can't get a refund until it is picked up and I should call when that happens. What kind of company operates like this?
Hi there, we're very sorry to hear that you had this experience with your recent delivery. We continuously work to improve our services and we’re always listening to feedback like yours to do just that. If you still need assistance, please contact our customer support team through joybird.com/issues so that we can look into your situation and see what are the best options for you. Again, we’re so sorry for the inconvenience.
Natasha was amazing. We got everything done and more with ease.
I love going in Joybird. They have so many different styles and colors of furniture that I would’ve never considered but I DID!! Found a nice yellow bench that’ll brighten up my space. Can’t wait to go back for more pieces
Tre Calvert at the Portland Showroom was awesome and made my purchase experience very seamless. Thanks again!
This is the worst company that I have dealt with! We ordered a bed in March. It had an estimated 6 week delivery time. Eventually, it was meant to be delivered in late May - but then got delayed again. When it did arrive (June), the order was missing the screws to attach the legs, so the delivery team could not assemble it. I would be happy to go and buy the screws (they are probably standard) and the delivery company agreed to come back and finish the assembly. However, I have been totally unable to talk to anyone to get the screw dimensions!! I would highly recommend NOT dealing with this company
Hi David, we're so sorry to here about your recent experience with us. We sent a request for you to share more information with us. If you could please provide your order number, we will escalate this issue. We apologize for any inconvenience this has caused. If you haven't done so already, please submit a warranty claim here at joybird.com/issues.
We've had great help from both our experiences with Joybird (at the Columbus store and via phone with Jaque at the Columbus store providing guidance prior to our web order). Each time they are direct yet helpful with regards to all aspects (selection, delivery, options, etc.). Have plans to visit the store on our next visit to Columbus. Can't wait to receive our products we've gotten to test at the store and finally have in our home.
Staff was extremely friendly and helpful at the showroom. They proactively came to help me out, answered all my questions, and were able to sort out the adjustments I needed to make to my order.
The products I ordered from this company are exactly as described, of good quality and were delivered with no issues. I will be ordering more from them.
Soho store reps extremely helpful and knowledgeable
Great service! Lino helped me find the right size and was very helpful in determining what would work best.
Excellent customer service! Prompt response, provided several options and really listened to our needs.
I was so appreciative of the fabric samples! I was able to visit the Portland showroom and the designer was so helpful. I can’t wait for my new sofa to arrive!
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