Good customer service
I am impressed with the prompt Customer Service during my recent purchase with Joybos.
关于 Joybos
数据更新- 网站
- joybos.com
- 分类
- 家庭服务
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 21 条评价
- 差评回复率
- 51%（52/101 条）
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商家自述
Joybos® is an innovation-driven e-commerce enterprise engaging in the R & D, production and sales of daily necessities. Its main business covers household cleaning, storage, etc. Over the years, we have successfully expanded our business to the global market and have branches in major cities, including Hong Kong. At Joybos, we are committed to providing high-quality products with great designs and affordable prices to make your life easier and cleaner! Joybos invests a lot in R & D every year, so we can provide many useful products which are suitable for every family. At the same time, we are constantly improving our product offerings so that our customers can receive our products faster.
以上内容由商家自行提供，未经平台核实。Joybos靠谱吗？
Joybos（joybos.com）在 OK.one 的综合评分为 2.6 分（满分 5 分），基于本站收录的 172 条用户评价，属于家庭服务分类，口碑较差。53% 的评价为 1 星，差评比例偏高；商家回复了 51% 的差评；近 12 个月新增 21 条。数据最后更新于 2026-10-25。
用户怎么说
Trashcan
Customer services clear communication.
This is a very cheap product
This is a very cheap product. You definitely get what you pay for. Super flimsy…wheels are horrible. Not at all impressed with the product.
Joybos 回复2025-12-26
Dear Customer, Thank you for choosing Joybos. We are sorry to hear that you are not satisfied with your purchase.We previously contacted you via email to inquire about the specific issue but did not receive a reply. Therefore, we would like to follow up to understand the specific product problem. Could you please check your email? We will provide a satisfactory solution after receiving your reply. Thank you for your patience and understanding. Please let us know if we can be of further assistance. Best regards, The Joybos Customer Service Team
Spam Spam Spam
Never bought from them, but despite unsubscribing, you will get sent emails, again and again.
Joybos 回复2025-10-16
Dear friend, we cannot find any customer records related to your name, so we cannot remove you from the subscription customer list. Can you please contact us by email and provide your email address? In this way, we will delete your email record from the customer records and will not send emails again. Thank you.
We all love this spin drop mop
We all love this spin drop mop. The spin mechanism is genius; it actually gets the mop head almost completely dry, which means my floors dry in minutes instead of hours and don't get streaky. The microfiber mop head is super absorbent and traps dust and pet hair. Cleaning my entire house has become a faster, more efficient, and genuinely more effective task.
Don’t order from this company
I ordered twice from this company. The second time accidentally. The first time they just cancelled my order, and the second time, they just didn’t ship my item. I received no communication and had to ask for refund as my order was going nowhere. Very disappointing. Would not recommend them to anyone.
Joybos 回复2025-09-06
Dear Customer, Thank you for contacting us. We are sorry we can't find any order record with your name MICHAEL, would you please let me know more information such as the order number, credit card transaction or something else? And you can also contact us by mail. So that we can help you solve this problem soon. Thank you for your patience and understanding. Please let us know if we can be of further assistance. Best regards, The Joybos Customer Service Team
A terrible experience purchasing a truly terrible item
I purchased the Foldable Storage Shelving Units Metal from Joybos. The advertised delivery time was 2-5 days for Australia. In the end, it took almost 10 weeks for the item to be delivered from China. When the item finally arrived, it was badly dented and damaged from transit (which hasn’t surprised me given the state of the packaging on arrival - it was visibly damaged and torn). They need to reconsider their delivery partner. Every shelf is dented and bent. The locking bar at the back of the shelves is bent. The plastic end caps have been broken and pushed into the frame. All up, it’s in pretty bad shape. No doubt a contributor to the amount of damage sustained, the quality of the unit is awful. I’ve purchased some crap from the internet in my time but this would have to be the lowest quality item ever. The metal is so thin it warps and bends with a touch. The whole unit is wobbly and unstable as it flexes. So all up, a terrible experience purchasing a truly terrible item. The only redeeming feature (and why I gave 2 stars, not one) is they provided a $20 refund to make up for the delayed delivery.
Helpful customer service with broken lid of automatic trash can
Helpful customer service when I contacted them about the broken lid. Haven’t received it yet but hoping soon.
I received the item in a completely different colour
I received the item in a completely different colour and didn’t get my free gift as they advertised. Instead I was charged! tried to contact company thru chat and email and phone all unable to get thru - tried to send pics as requested chat does not work - now if I return it I have to repack again it was a heavy item still no response. Bad customer service.
Joybos 回复2025-08-13
Dear Customer, Thank you for choosing Joybos. Sorry for the inconvenience. Regarding the issue of wrong color delivery, we have verified with the warehouse and factory that the warehouse staff mixed up the colors when repacking the outer box to strengthen the product packaging, resulting in the receipt of the wrong color product. Based on our previous email chat and negotiation, we have provided you with a return label for easy return of the product. After receiving the return, we will promptly process your refund.Thank you for your understanding. Please let us know if we can be of further assistance. Best regards, The Joybos Customer Service Team
Product Quality not what was on Web Site
The Product I received is no where near the quality of material depicted in the picture on their website. Much Cheaper, thinner material, fit together well. Just not what was represented. No bother sending back, as order was shipped 6-12 and arrived 7-16. Yes that is over a month. I was told please be patient, if you are not the one waiting after paying for it. I wish I could leave pictures showing the quality difference. So going back and forth with Joybos, their biggest concern is me removing this review. Got an offer of $8 and now $12. No mention of the fraud shipping a different product than showing on web site. They don't even care. Read their emails.. Dear Kurt, Thanks for your message. We noticed that you left a review about our item on Trustpilot. We are sorry to hear that you are not satisfied with your purchase. We understand your frustration, and we apologize for the inconvenience and disappointment this has caused. We would like to address this issue promptly and offer a solution that is satisfactory to you. After discussing with our manager, if you would like to keep the item received, we are happy to refund $8 to your account as compensation. Would you like to accept and delete your review on Trustpilot? Please reply to us and let us know your idea. Thanks for your patience and understanding. Please let us know if we can be of further assistance. Dear Kurt, Thank you for your message. We sincerely apologize for the frustration and disappointment you have experienced with the order. We understand that the quality of the product you received did not meet your expectations, and we are committed to helping you resolve the issue. We would like to explain to you first. The product pictures on our website are based on professional photography and are intended to clearly show functional details. But visual differences may occur due to the shooting environment, light angle, or screen display effects. Actually, the product you received is the correct upgrade model. After discussing with our manager again, if you would like to keep the item received, we are happy to refund $12 as compensation. Would you like to accept? If you agree, can you please help delete the review on Trustpilot? Please reply to us and let us know your idea. Thanks for your patience and understanding.
Joybos 回复2025-08-13
Dear customer, Thank you for your purchase at Joybos. We apologize for any inconvenience. According to the product photos you provided to us earlier, the product is intact. We also provided you with a solution and return address in the email. Could you please check your email? Thank you for your patience. Please do not hesitate to contact us if we can be of further assistance. Sincerely, The Joybos Customer Service Team
The Stackable Clothes Storage Basket is a great buy
I was very pleased with my Stackable Clothes Storage Basket. Once assembled, it looked great and afforded plenty of storage. I’ve also just ordered another 2 layers. I was also impressed with the customer service and assistance I received from the team.
Avoid at all costs
My experience with JoyBos has been absolutely dreadful. I ordered the Joybos® 6 Tier Upgrade Large Metal Kitchen Pantry Storage Cabinet F118, and upon opening the package, I discovered rat droppings all over the contents. Not only did I have the difficult task of carrying this heavy package multiple times to dispose of it, but it also caused significant issues with my building management. As a result of the contamination, my building authorities had to discard the entire package. Furthermore, JoyBos’s responses to my concerns have been completely unrelated to the severity of the issue. Due to the seriousness of this matter, I will be escalating it to health authorities and the relevant fraud departments. This has been a highly disappointing and unacceptable experience.
Joybos 回复2025-05-29
We're sorry to hear that you're not satisfied with your purchase. For your order, we would like to explain that we have provided you with a prepaid return label in the email we sent you on May 5 and promised to arrange a replacement or process the refund to you after receiving the return. However, we have not received your reply. Would you please check your email and contact us? Thanks for your patience and understanding.
Great Product and Customer Service!
JOYBOS’ Trash Can with Lid Automatic Garbage Can, 3.8 Gallon has been a game changer for our family. When our trashcan lid broke at the hinges, we were eager to contact their Customer Service to get it replaced. JOYBOS sent out a replacement lid and we couldn’t be happier to use our Automatic Trashcan again. Thank you JOYBOS!
Bad vs Worse
Bad, bad company. No way to contact them. Their phone number rings 4 times and drops. Poor customer service. If ypu email them, you might be lucky if someone gets back to you. Ot took me a while to finally get an address to return an item. The address was in China and the post office was charging me $81.70 dollars to send back to the package. Really? Crazy.
Joybos 回复2025-08-13
Dear customer, Thank you for your purchase at Joybos. We apologize for any inconvenience. Since your package is sent from our International warehouse, it should be returned to the international warehouse. Regarding the item situation, we previously negotiated via email and received your return on May 29th, successfully refunding you. If you have any questions, please feel free to contact us. Thank you for your patience. Please do not hesitate to contact us if we can be of further assistance. Sincerely, The Joybos Customer Service Team
Seems like an elaborate scam
Seems like an elaborate scam. Ordered almost two months ago, tracking number and order follow-up are now empty (used to have information). Don't buy from them.
Joybos 回复2025-05-13
Dear customer, Thank you for your purchase at Joybos. We apologize for any inconvenience. Regarding the logistics situation, we have sent you the latest information by email and have also contacted the logistics provider to expedite the shipping process. We have also provided you with a compensation plan by email. Could you please check your spam? Thank you for your patience. Please do not hesitate to contact us if we can be of further assistance. Sincerely, The Joybos Customer Service Team
Their response to my concerns were…
Their response to my concerns were promptly addressed and my items were received, thanks.
Would warn custmers not to buy this…
Would warn customers not to buy this product. You are charged in American Dollars, shipped through the U S A and charged duty and tariffs to get into Canada. The product is absolute garbage. Took over a month to arrive.
Joybos 回复2025-05-13
Dear customer, Thank you for your purchase at Joybos. We apologize for any inconvenience. We checked and found that you ordered the product from our US site, so you used US dollars to pay. Tariffs are related to local customs policies. The logistics problem is that some products are in stock in our overseas warehouses, so they will arrive in 3-5 days. If shipped from international warehouses, the transportation time will be longer. We contacted you by email when you raised the objection. Would you mind checking your spam folder? If you have any questions, please feel free to contact us. Thank you for your patience and understanding. Please do not hesitate to contact us if we can be of further assistance. Sincerely, The Joybos Customer Service Team
Cupboard storage
Bought wardrobe storage items I couldn’t find in Australia- delivery was not quick but the items were ok and suited my needs
I would never do business with this…
I would never do business with this company again poor quality products, they try to wear you down on returns. No ethics in business dealings. Beware it is a terrible company to do business with.
Joybos 回复2025-05-13
Dear customer, Thank you for choosing Joybos. We apologize for the inconvenience. We have reached an agreement regarding the product issue and the request you mentioned via email. Your issue has been resolved. If you have any questions, please feel free to contact us. Thank you for your patience and understanding. Please do not hesitate to contact us if we can be of further assistance. Sincerely, The Joybos Customer Service Team
Dodgy Seller
I bought a storage cabinet in Mid-December 2024 for $330. The sellers website displayed "expediated Delivery" due to Christmas. So I was hopeful that I will receive the item soon. Well the item arrived in February after countless emails to the seller. BUT this was just the start of the offal experience I was having. The item arrived damaged. I emailed the seller countless times for a refund. The seller only offered $80 and told me to the keep the cabinet. I refused. The seller never bother responding to me again. So I went to Paypal who advised me that I can get the refund if I return the item. I was costing me more to send the item back so I told them that it was not possible and as per the consumer protection laws, the seller was responsible for this. However, Paypal advised that they cannot refund unless the item was send back. All in all, horrible experience. PLEASE STAY AWAY FROM THIS CHINESE SELLER. They are very dishonest.