I bought an auto garbage can and the…
I bought an auto garbage can and the lid broke. The company stepped right up and sent out a new lid. The process was easy. And the product is great!
关于 Joybos
数据更新- 网站
- joybos.com
- 分类
- 家庭服务
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 21 条评价
- 差评回复率
- 51%（52/101 条）
是 Joybos 的所有者？ 免费认领此主页，验证后即可回复客户评价。
商家自述
Joybos® is an innovation-driven e-commerce enterprise engaging in the R & D, production and sales of daily necessities. Its main business covers household cleaning, storage, etc. Over the years, we have successfully expanded our business to the global market and have branches in major cities, including Hong Kong. At Joybos, we are committed to providing high-quality products with great designs and affordable prices to make your life easier and cleaner! Joybos invests a lot in R & D every year, so we can provide many useful products which are suitable for every family. At the same time, we are constantly improving our product offerings so that our customers can receive our products faster.
以上内容由商家自行提供，未经平台核实。Joybos靠谱吗？
Joybos（joybos.com）在 OK.one 的综合评分为 2.6 分（满分 5 分），基于本站收录的 172 条用户评价，属于家庭服务分类，口碑较差。53% 的评价为 1 星，差评比例偏高；商家回复了 51% 的差评；近 12 个月新增 21 条。数据最后更新于 2026-10-25。
用户怎么说
Scam site, fake contact info, and fraudulent charges
Purchased a mop and a broom from this company two weeks ago. They sent a fake tracking number which was the first red flag. Reached out to their customer service over email and was told not to worry about it. That fake tracking number never updated so we called the phone number on their website which went to a disconnected phone number, we reached out over chat, which they claim is available 24/7 and never received any response. And no more responses to emails either. Within two weeks there was a $700 charge to a fake gaming company. This site is 100% a scam and should be reported to the FTC. Do not trust a single review that is left for them and do not under any circumstances give them your credit card information.
Joybos 回复2025-05-13
Dear customer, Thank you for choosing Joybos. We apologize for any inconvenience. Regarding the item tracking issues you mentioned, we responded to your email on Feb 22, March 2, March 6 and March 22. Would you mind checking your spam? Finally, the package arrived successfully on March 22. If you have any questions, please feel free to contact us. Thank you for your patience and understanding. Please do not hesitate to contact us if we can be of further assistance. Sincerely, The Joybos Customer Service Team
Just like in the pictures
Just like in the pictures, this round bucket mop set is perfect, you will never have to wring out the mop again. I highly recommend this mop, it is a 10 out of 10.
Great Products
I ordered the kitchen six shelves Storage unit. I love that it’s strong and spacious to put items away, and look classy. Also, I received a free gift which is very nice. I love the product so much I purchased again can not wait to receive my five shelves unit with the gift. I would recommend this website to anyone.
Great customer service and fast…
Great customer service and fast response. I’m super happy with the way this company handles business and how they help me with an order. Keep up the good work!
Great product
I love this product! Looks neat and modern. The product took some time to arrive, ended up getting delivered after I had moved to a new home. Joybos customer service was responsive extremely helpful!
Misleading and remarkably cheaply made
The product was plastic shelving that is advertised as being stacked several high and being able to slide one out independently. It was as expensive or more compared to the Container Store, but made as cheaply as the dollar store. I wanted less than a quarter of the price back because they offered a minimal amount for compensation. The return policy is terrible. The quality is terrible. You are getting ripped off.
Paid $30 for expedited auspost shipping…
Paid $30 for expedited auspost shipping - didn't leave their warehouse for 30 days and then it gets palmed off on to couriersplease, who instantly informed me there was going to be a further shipping delay. Steer clear of this place.
Good product hopeless Customer Service
We purchased the Joybos® 90 Inches Heavy Metal Folding Portable Clothes Drying Rack F212 for £141.95. More expensive than many but it appeared to be well made and the photos on the website showed it folding for storage in a corner of a room. On arrival, it is well manufactured but it appears that unless the reinforcement bars are removed,which is not practical it doesn't fold to the dimensions they said 136cm height 13 cm wide. It dies fold flat. I've tried contacting them to ask if we have missed something and there is a way to do it, if not, these misleading photos should be removed from their website. I sent a message on their online chat on 30th January, no response two reminders, still nothing.
Joybos 回复2025-02-07
Dear Customer, Thank you for contacting us. We are sorry we can't find any order record with your email or name, would you please let us know more information such as the order number, credit card transaction or something else? So that we can help you solve this problem soon. We have also replied to your email and hope to get your reply as soon as possible. Thank you for your patience and understanding. Please let us know if we can be of further assistance. Best regards, The Joybos Customer Service Team
Placed an order 12/23
Placed an order 12/23, received a response the same day saying the order was on the way with a tracking number and that I would receive another email within 72 hours with updated information. No such tracking number exists. No further emails. No response to email inquiries. The phone number rings a few times then drops the call.
Joybos 回复2025-01-09
Dear Customer, Thank you for choosing Joybos. We are truly sorry for the inconvenience. We checked and found that there was a problem with the logistics website update. You can change to another logistics query website. We have provided you with a link to the new logistics query and information in the Jan 8th email. Would you mind checking your spam? According to the shipment details, your packages are currently in transit to the destination. We have confirmed with the carrier that due to the significant increase in cargo transportation, logistics timelines have been extended, currently your package is in transit. Hope you get it soon. Thank you for your patience and understanding. Please let us know if we can be of further assistance. Best regards, The Joybos Customer Service Team
I placed an order on 11/28/24
I placed an order on 11/28/24. Received the free gift, but still have not received my order as of Jan 7. I have emailed several inquiries and have had no response. Today I called the customer service number and no answer, no voicemail to return call, NOTHING!!!! UPDATE 01/23/25 STILL NO RESPONSE FROM JOYBOS!!! DO NOT TRUST THIS COMPANY!!! I ASSUME THAT I WILL NOT BE REINBURSED OR THE PRODUCT REPLACED! If I hear from the seller, I will update my review. In the meantime, this company is a SCAM!!
Joybos 回复2025-01-23
Dear Customer, Thank you for choosing Joybos. We are truly sorry for the inconvenience. We checked our email exchanges after you updated your review and found that we contacted you by email on January 8 and 16. The email on January 8 was about logistics updates and explained the reasons for the slow logistics. The email on January 16 said that we are happy to assist you with returns and refunds, but we just need to verify the specific product conditions and hope you can provide photos. Among them, your order arrived successfully on January 8. Would you mind checking your spam? We have just contacted you again and sent you a new email to solve your problem as soon as possible. Please reply to us and let us know your idea. Thank you for your patience and understanding. Please let us know if we can be of further assistance. Best regards, The Joybos Customer Service Team
I absolutely love my new mop
I absolutely love my new mop. Great product, easy and convenient, fit fine to Mop Bucket, highly recommended.
I bought Joybos® Sewage Separation…
I bought Joybos® Sewage Separation Hands-free Wash Mop And Bucket Set, With Three Types of Mop Heads for my mother. She opened it as soon as she received it and started mopping the floor right away. She fell in love with it. It really warmed my heart to hear her happy voice, her floors were always sticky and no matter what she used, she was sure it was the dirty water from her old mop. Now that she uses this, then she walks around on it and the floors are not sticky anymore. She says it works great and she loves it, which makes me happy too.
Item never arrived. Credit card dispute to get your money back.
These 5-stars reviews are mostly not real. Pay close attention and you will notice they are either bots or AI generated responses posted by hired commenters. This matter alone says enough of Joybos's business practice. Update : the bank has investigated my credit card dispute, and has successfully enforced full refund action onto Joybos, within two days I launched the dispute. This needs to be known by more people. If you got ripped off by Joybos, contact your bank to do a credit card transaction dispute. It is the only way to get your money back. Engaging communication with Joybos's customer service was a waste of time. the below is the original post : Still waiting for item ordered in Oct 2024, price ($350.95) Avoid at all cost if you want your item within two weeks. I give one star for their customer service. It is the only good thing about it. The item I ordered in Oct 2024 has not yet arrived to this date when I write this review (18th Dec 2024). On their website, they never stated the estimate delivery time. I later found out from item tracking that they are all shipped from mainland China. I obviously tried to contact their customer service about this but they are not able to do anything in this situation. They later offered me $10 credit after one month of communication, then they offered $20 credit after two month of communication. Unfortunately the item has not arrived and likely won't arrive this year. I have therefore request a total refund and awaiting for their reply. I have checked the last mile carrier in January 2025 too, and they have not received my items yet. I have also launched a credit card transaction dispute with my bank and hopefully they will help out chasing this. If I get total refund, then at least their customer service is of some good. If not, I will update further here. Regardless, I will make a review about this on all review website I know, and suggest all my friends and family to steer away from this shopping platform. I have attached a private proof of purchase for this update of the review. Date of experience: December 18, 2024
Joy is personnel was responsive and…
Joy is personnel was responsive and answered my questions.
This was very easy for me to put…
This was very easy for me to put together. I slid the metal cylinders down into the side slots, put the mesh "top" down around the outside of the hamper, wheeled it to its new home in the bedroom, and started putting laundry in it. It's very convenient to roll it to the laundry room rather than having to carry a basket. Very happy with this laundry hamper.
Do not support Joybos
Order a magnetic window cleaner for more than 80$. The product took a month to come. Instructions in Chinese only. The magnet is so strong that my fingers got clamped between them and it was quite painful and hard to open. There is no safety mechanism. I could not get the product to slide on window and not have cracked glass which will cost hundreds to fix. The company is trying to give me back 10-15$ and stating they cannot sent a return label. BEWARE.. Do not support them. They are not listed with the better business bureau in US.
Products on pictures or graphics are…
Products on pictures or graphics are fake. Item in the end looks different. Different paint quality and even shade of color. Unpainted spots. Overpirced at least 3 times. Buy on Ali and dont have big hopes
Joybos 回复2024-11-25
Dear Customer, Thank you for choosing Joybos. We are sorry we can't find any order record with your name Ri, would you please let me know more information such as the order number, credit card transaction or something else? Or could you please contact us by mail? So that we can help you solve this problem soon. Thank you for your patience and understanding. Please let us know if we can be of further assistance. Best regards, The Joybos Customer Service Team
Junk
Junk - simple. I'll accept I was scammed and will be more careful in future. I don't think I've ever seen such a poor quality item: Joybos® Foldable Storage Shelving Units Metal on Wheels Casters × 1
I was a little skeptical when I first…
I was a little skeptical when I first took it out of the box. But after assembling the cabinet and putting it to use it is a great addition to my home. I use it for my early plants and also house plants in pots. Nice and strong I will probably be getting more.