Jumpspeak（jumpspeak.com）在 OK.one 的综合评分为 2.7 分（满分 5 分），基于本站收录的 102 条用户评价，属于教育与培训分类，口碑较差。46% 的评价为 1 星，差评比例偏高；商家回复了 63% 的差评。数据最后更新于 2026-08-10。
在我成功注册之前，我就被收取了费用，然后被阻止访问我的帐户，无法取消我的订阅，甚至无法确定我是否有有效的订阅。无法联系客户支持人员。多么可怕的经历啊。 由于我毫无进展，我已联系我的信用卡公司来解决。
Hello, We're sorry to hear about your experience. Please reach out to our support team at https://help.jumpspeak.com with the email address you used to sign up. We'll review your account, confirm your subscription status, and help resolve this as quickly as possible.
这可能会被公司删除。 一两年前，我在去法国旅行之前订阅了 Jumpspeak。 我从未续订，因为我不需要它，但他们自动续订，即使我联系了他们，他们也不会退还我的钱。 价格是 99 美元，他们只能再享受一年，然后就不再续约了。 我再也没有使用过它，当我拿到新手机时，我也没有在上面安装应用程序。 但一年后，他们又向我收取了 99 美元。 他们无法联系，Google Play 商店上也没有任何内容。 我联系了我的信用卡公司，费用正在等待处理，但当它发布时，我会提出争议。 他们应该被举报，因为这显然是他们公司的狡猾欺诈行为。 我希望有一天这种废话将成为非法并受到巨额罚款！
它简单易行。我只做了几天，但我真的很喜欢它！
我注册了试用版，并支付了 78 英镑的 1 年订阅费用，此后又被收取了 99 英镑的不可退还的额外订阅费，公司不会退还。 不要注册这个盗版应用程序
不幸的是我的手机不支持该程序。 然而，Jumpspeak 的帮助非常棒。 真的很想解决我的问题。 当我们不能时，我立即被退款。
这是一个骗局。我的信用卡在没有任何警告的情况下被收取了升级版本的费用。当我当天尝试取消订阅时，收费仍然有效。
Hello, Thank you for bringing this to our attention. Upon review, we can confirm that a refund has already been issued for the charge. Depending on your payment provider, it may take a few business days for the refund to appear on your statement. If you have any questions or need further assistance, please reach out to our support team at https://help.jumpspeak.com.
我喜欢课程简短且易于理解。
Thank you for your feedback! We're glad to hear that you're enjoying Jumpspeak's short and easy-to-follow lessons. We designed our lessons to fit into your daily routine while keeping learning engaging and effective. We hope Jumpspeak continues to help you make steady progress with your language goals.
我通过网站购买了订阅，但通过应用程序访问时遇到问题。 我给支持团队发了电子邮件，汉娜立即回复了。 我尝试了几次才解决这个问题，但汉娜一步一步引导我解决了这个问题。 我现在可以访问我的订阅并已完成 2 节西班牙语课程。 谢谢你，汉娜！
Thank you for sharing your experience! We're happy to hear that you were able to access your subscription and start your Spanish lessons. We appreciate your patience while working through the issue, and we're glad Hannah was able to assist you step by step. We'll make sure to share your kind words with her. We hope you continue enjoying Jumpspeak and have a great time improving your Spanish skills!
我喜欢 Jumpspeak，因为它可以做其他语言应用程序无法做到的事情，例如评估您的发音。我已经尝试过一切，包括 Duolingo 和 Rosetta Stone。跳跃说要好得多。
Thank you for your amazing feedback! We're thrilled to hear that you're enjoying Jumpspeak and that features like pronunciation evaluation are helping you improve your language skills. Our goal is to provide a practical and engaging learning experience that helps users build confidence in real conversations, so we're glad these tools are making a difference in your journey. We truly appreciate your support and are excited to continue helping you reach your language goals!
我对 Jumpspeak 的体验非常失望。 我出于好奇下载了该应用程序，并仅注册了免费试用版。我当天就立即取消了订阅，因为我不想继续使用该服务\。 尽管如此，我后来在 6 月 16 日被收取了 37 欧元.32 欧元，并于 7 月 16 日又被收取了 37 欧元.32 欧元。 Jumpspeak 支持人员还通知我，7 月 2 日“Premium AI”订阅需支付 129 欧元的费用。我不承认此次购买，并且我从未有意订阅过此服务。 最令人担忧的部分是，当我登录我的帐户时，它显示我没有订阅，甚至为我提供了升级到高级版的选项。我检查了我的 Apple 订阅，那里也没有有效的 Jumpspeak 订阅\。 我联系支持人员要求解释和退款，但我被告知这些费用是续订费用，并且某些付款是不可退还的。这并没有回答我的问题：如果我取消了订阅，我在我的帐户中看不到这些订阅，并且我没有故意授权，那么如何向我收取订阅费用？ 我觉得这种情况完全不能接受\。客户应该清楚地了解他们的订阅，并且他们不应该继续为他们认为已经取消的服务付费。 我仍然要求全额退款并对这些费用进行完整解释\。 如果您使用此应用程序，请格外小心并仔细检查您的订阅\。
Hello, Thank you for sharing your concerns. Upon reviewing your account, we can confirm that the charges are not eligible for a refund under our refund policy. Renewals and Cross Sell products are not refundable, as outlined here: https://www.jumpspeak.com/refund-policy. We also confirmed that your subscription is active. The reason it appears as "Not Subscribed" in the app is that it was not linked correctly to your account, so the app is unable to recognize your active subscription.
这家公司在未经我同意的情况下两次拿走了我的钱。 我一次又一次地联系他们，并一直说这是我报名的。 BS 我从未注册过 然后他们给了我50%的钱 我拒绝了。 远离他们 该应用程序并不是很好，因为它的声音缓慢且扭曲。
Hello, Thank you for sharing your concerns. After reviewing your account, we confirmed that the charges were subscription renewals for two subscriptions originally purchased in May 2025. Subscription renewals are not eligible for refunds under our refund policy. You can review our refund policy here: https://www.jumpspeak.com/refund-policy. If you have any questions about your subscriptions, please reach out to our support team at https://help.jumpspeak.com, and we'll be happy to assist you.
尽管 Jumpspeak 不适合我的情况，但该公司及其客户支持团队都是顶级的！大多数公司都会忽视其产品的问题，jumpspeak 以最专业、最温和的方式处理这些问题。
Hello, Thank you for sharing your experience. While we're sorry that Jumpspeak wasn't the right fit for your circumstances, we truly appreciate your kind words about our team and support process. We always strive to listen to our users and handle every concern with care and professionalism. Your feedback means a lot to us and motivates our team to continue improving. Thank you for giving Jumpspeak a try, and we wish you all the best in your language-learning journey.
程序不理解我。 我试图继续上课，但它把我踢了出去。 虽然我要求B2，但水平太初级了。 无法得到任何帮助。 我想取消退款，但找不到哪里可以申请退款。 您可以使用我的 79 美元一年：我希望在 2 天后取消退款。 有人可以帮忙吗？
此评论仅涉及客户服务。我不小心注册了两次，所以我有 2 个订阅！我联系了客户服务，他们修复/退还了我重复的费用，并在几分钟内取消了第二次订阅！谢谢你！
Thank you for sharing your experience! We're glad our support team was able to quickly help resolve the duplicate subscription issue, process the refund for the extra charge, and cancel the additional subscription. We appreciate your kind words and are happy to know we could make the process simple and hassle-free. Our team is always here to help whenever you need assistance.
如果您正在考虑订阅，请注意！在进行初始订阅（第一年 49.00 英镑）时，我受到了额外优惠的轰炸。 Jumpspeak 进行了大量的硬性追加销售。你很快就会对你拥有的和没有包含的东西感到困惑。我必须同意将高级 AI 选项添加到我的订阅中。问题是这需要额外花费 99.00 英镑。当我的银行账户在 49.00 英镑的首付款之上被收取额外金额时，我才注意到这一点。我决定立即取消订阅并寻求退款。虽然该网站做出了很多“100 天无风险”保证，但不要被愚弄。他们同意退还我最初的 49.00 英镑，但声称我为 Premium AI 额外支付的 99.00 英镑被视为“交叉销售”，因此没有资格获得退款。他们的退款政策对此并不清楚。它实际上规定您有资格在购买订阅后 30 天内获得 Premium AI 的全额退款。然而，当他们追问这一点时，他们给出了一个狡猾的解释，即只有在最初订阅时购买的情况下，此 30 天的资格才适用；如果您稍后添加高级人工智能，则不会，但仍然作为初始订阅过程的一部分。我也无法从在线存储的付款详细信息中删除我的银行卡信息。这让我担心他们可能会进一步付款。如果您继续这样做，请小心！不幸的是，这并没有给我留下对Jumpspeak及其商业实践的好印象。
Hello, Thank you for sharing your feedback. Premium AI has a 30-day refund window, which begins on the date the charge is processed. If your purchase is within this 30-day period, please reach out to our support team at https://help.jumpspeak.com, and we'll be happy to review your account and check whether your purchase is eligible for a refund.
我是从 Duolingo 过来的。 我发现课程内容得到了升级。 关于升级和额外费用有些困惑，但他们的客户服务很及时，并帮助我快速做出响应。
Thank you for sharing your experience! We're glad to hear that you're enjoying Jumpspeak's lessons and finding the content helpful in your language-learning journey. We also appreciate your feedback regarding upgrades and additional charges. We understand that subscription options can sometimes be confusing, and we're happy our support team was able to assist you quickly and provide the guidance you needed. Thank you for choosing Jumpspeak. We’re excited to continue supporting your progress!
没关系，但我相信人工智能聊天是与人工智能角色进行的。 有些功能很好，但 Jumpspeak 竞争激烈，需要像 Praktika 这样的完整 AI 程序
Hello, Thank you for taking the time to share your feedback. We're glad to hear you found some of the features useful. We understand your expectations regarding the AI chat experience. Our team is continuously improving Jumpspeak's AI capabilities, and feedback like yours helps us prioritize future enhancements. We also appreciate your perspective on how we compare with other AI language-learning apps.
该应用程序从太容易的简单单词识别跳转到非常高级的对话，这些对话没有给我足够的时间来思考我的回答。对话很混乱，因为有时是女声说男声，反之亦然。我正在学习西班牙语，所以性别会影响单词形式。在我的 iPad 和 iPhone 上，应用程序窗口的底部都被切断，因此我不断滚动以到达“检查”按钮。存在错误和错误，我认为开发人员没有正确检查内容。 人工智能的面孔非常奇怪。与任何人沟通并不容易，并且很难关闭重复订阅。很遗憾，因为这种形式非常激励人心，但我无法向任何人推荐它。在 100 天保证期内要求退款是一个乏味的过程，但钱很快就到了。
Hello, Thank you for taking the time to share your detailed feedback. We're sorry to hear that the app didn't meet your expectations. We appreciate you highlighting the issues you encountered, including the lesson flow, voice assignments, interface, and content quality. Your feedback will be shared with our team as we continue improving the app. We're glad we were able to process your refund successfully, and we appreciate you giving Jumpspeak a try.
这个应用程序没有提供任何关于它所教内容的解释。它只是让你说话。而你不知道自己在说什么。你离开的地方并不是太明显。所以我什至不知道从哪里开始。当我打开应用程序时。和其他用户一样，我发现它非常笨拙且含糊不清，当我尝试退款时被拒绝，即使我在购买后的一百天内。不要在这个应用程序上花钱或购买它
Hello, Thank you for sharing your feedback. We're sorry to hear that the app didn't meet your expectations. Please message our support team at https://help.jumpspeak.com with the email address associated with your account, and we'll review your purchase to see if it's eligible for a refund under our refund policy.
如果你想要人工智能体验，最好购买年度会员资格，因为成本会大大降低。设置自己的日常团并准备好问题来询问你的人工智能导师
Hello, Thank you for sharing your tips and feedback! We're glad to hear that you're enjoying the AI Tutor experience and finding value in using it as part of your language-learning routine. Building a daily practice habit and coming prepared with questions are great ways to get the most out of conversations with your AI Tutor. We appreciate your support and hope Jumpspeak continues to help you make progress toward your language goals. Warm regards,
共 102 条符合条件的评价