Jumpspeak (jumpspeak.com) has a 2.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Education & Training and its reputation is poor. 46% of reviews are 1 star, a relatively high share; The business has replied to 63% of negative reviews. Last updated 2026-08-10.
This app is better than most because not only can I pick the speed to which I learn, I get an instant translation, verbal practice, and I can build upon my previous sentences. It is easy to use and makes me feel like I am learning more sentence structure- not just vocabulary!
I kept receiving a promo for 75% off but every time it took me to the page to purchase, it changed to 50% off. I also noticed that the 100 day money back guarantee lists it only for the premium selection but it never tells which one this is. Nothing...none of the choices...is labelled premium. Bait and switch and then deceptive terms. I did not give finl info Bec the above stopped me and I sent an email for explanation. Nothing yet. But many other reviews speak of difficulty with refunds. Just not worth getting involved in a company this deceptive.
This app provides anybody who has ever wanted to learn a language the opportunity to do so. It’s easy to use software engaging lessons, and expert algorithm helps any person learn any language that this app provides at their own speed. This app is a wonderful tool to help and language learner.
I was informed that I would get an email to activate my account, but that did not happen and they charged my card anyway. BUT they continue to send me emails about upgrades…upgrades for what??? I was not even able to access the app initially! I have tried multiple times to contact them but it’s always the wrong place to inquire, I need to go to the “portal” but I can’t get there because I never got the app! AAAAAARRRGH
I've been wanting to learn Spanish and this looked like a good idea, so I signed up. At first, I couldn't find my "Welcome email". Turns out they set up the account and sent my email to a gmail account I never use. I have several concerns. First, it was not evident (or I didn't see) that this App is only available to my phone. There is no online feature for my laptop, which I would prefer. Second, when I had difficulty finding information to get started, there is no way to talk with a person. I did get some feedback from two very nice young ladies (unless they are AI) named Sarah and Hannah. Third, when I submitted my application for a certain price... I was inundated with "opportunities to Upgrade. Some of the "Upgrades" were for things I thought I was already getting. It was unsettling. Fourth, now that I am able to look at my account, I see that I have been set up with auto renew at a much higher price. I have made note of the date so that I can call and cancel before hand. If I had known it was for an auto renewal, I would not have signed up. In honesty, I have not yet had a chance to use the program much. I will come back later and comment on whether their claims are true.
I want my refund. I got charged $49 for a trial at some such deal which is fine. Tried to cancel and now I’m getting dinged for $179. I want my refund.
Was not what I expected after all the Ads quoting positive results. App was a bit clunky, with no Offline access available. However, the refund process was straightforward and the monies I had paid were returned very promptly.
I decided Jumpspeak was not for me. They did refund my money when I emailed them even though it was against their "policy." It took a few attempts but they did understand my situation and were fair with me.
Paid for 12 months subscription, app never synced with purchase. 6 weeks now trying to get a refund, not forthcoming. Be careful of been scammed as well. They will no doubt reply to this review with something like "please get in touch so we can resolve issue". They don't though.
Does not send out alert that full subscription will be charged after the short trial period
I really like using the app…although at times it does have an error or 2. It is easy to report an error or bug and they respond very quickly. The conversations and topics are helpful and useful.
AI system does not accurately listen to voice recordings Auto renewal service can only refund within 24hrs of autorenewal. Absolute scam on behalf of a poor company that knows you won't renew
I subscribed to a free trial yet was charged for three months, which was followed by numerous AI solicitations for upgrades. I gave it try anyway. The app was attractive with nice looking actors, but the flow through exercises was too fast without a utility to slow it down. It was also clunky to navigate. So I cancelled - which was not easy. The response when I emailed support about a refund and delete my credit card info, the response was basically..."well, you can request a refund if you want and delete your own account. But that doesn't stop future bills." Under threat of a complaint to our State Attorney General, they came back with yet another "but wait, how about a discount price?" offer. I declined and they issued a prompt refund. Which is the only reason they get 2 stars instead of 1.
THe program is simple and easy to use. I like being able to repeat over and over.
I was excited to try JumpSpeak because it's constantly promoted as being better than Duolingo, especially for AI conversations. Unfortunately, my experience has been very disappointing. The biggest issue is that the AI doesn't seem to actually listen to what I say. During conversations, if I answer naturally or use different words that mean the same thing, the app ignores my response and continues with its scripted dialogue. The only way to progress is to repeat exactly what it expects. That's not real conversation practice—it's just following a script. Ironically, I find Duolingo's conversations much more interactive. It recognizes what I say, allows for more natural responses, and actually feels like I'm having a conversation. I initially purchased JumpSpeak Premium for myself. After noticing this flaw, I decided to buy the much more expensive Premium AI subscription for my wife, hoping she would have a better experience. To my disappointment, she ran into the exact same problem. We ended up spending even more money only to discover that the AI conversation feature still doesn't work as advertised. The marketing and social media videos create the impression that you'll have natural, AI-driven conversations. That hasn't been our experience at all. Until the AI can genuinely understand and respond to users instead of forcing them to follow a script, I can't recommend JumpSpeak.
Cancelled a year ago. Charged again. Trying to cancel again but unable to. Will dispute charges with my bank soon as it stops pending. DO NOT GET THIS!
The customer service is excellent and responsive.
I can recommend learning Italian with this app. It is the best I have tried (a lot better than Duolingo, Babbel etc). The reason is that it uses several metodes learning the lauages with fun and real life dialouges. The part that is the best is the conversation you can have with the app and real video an pictures. Fast working AI with usefull feed back after each module. Keep up the good work!
Thank you for your wonderful feedback! We're thrilled to hear that you're enjoying learning Italian with Jumpspeak and that the real-life dialogues, conversations, visuals, and AI feedback are helping you improve your skills. Our goal is to make language learning engaging, practical, and focused on real-world communication, so we're glad these features are making a difference in your learning journey.
I was very disappointed with this app. I signed up far a one week trial which I paid for on Apple pay. I didn’t like the app so did not sign up for any further weeks. I checked I had not inadvertently taken out a subscription but money was taken out of my account for a further month without my permission at the end of my weeks trial. I have contacted Jumpspeak about this twice asking for my money to be refunded but have received no reply from them. I have had to contact my bank to tell them to put a stop on any further money being removed from my account. Be very wary before signing up gor this app!
Hello, We're sorry to hear about your experience. We haven't been able to locate any emails from you. Please reach out to our support team at https://help.jumpspeak.com using the email address associated with your account so we can review your case. If your subscription was purchased through Apple, refunds are handled directly by Apple. We're still happy to help verify your subscription details and answer any questions.
I was charged an extra £39 on top of annual subscription which I couldn't get back. The app was very disappointing. Not easy to use and often stalled and wouldn't move on.
Hello, We're sorry to hear about your experience. We'd like to review the additional £39 charge and look into the issues you experienced with the app. Please reach out to our support team at https://help.jumpspeak.com, and we'll be happy to investigate and assist you.
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