Jumpspeak (jumpspeak.com) has a 2.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Education & Training and its reputation is poor. 46% of reviews are 1 star, a relatively high share; The business has replied to 63% of negative reviews. Last updated 2026-08-10.
What people say
S
SK · 1 review · Experienced 2026-08-01 ·
★★★★★
Bogus money back guarantee
Before I even successfully signed up I was charged, and then blocked from access to my account with no ability to cancel my subscription or even determine if I had an active subscription. There was no ability to contact a real person from customer support. What a terrible experience. I have involved my credit card company to resolve since I am getting nowhere.
Reply from Jumpspeak2026-08-03
Hello,
We're sorry to hear about your experience.
Please reach out to our support team at https://help.jumpspeak.com with the email address you used to sign up. We'll review your account, confirm your subscription status, and help resolve this as quickly as possible.
L
Linda Tilson · 1 review · Experienced 2026-08-02 ·
★★★★★
This probably will be deleted by…
This probably will be deleted by company. A year and a half ago or 2 I got a Jumpspeak subscription before a trip I made to France. I never renewed it because i didn't need it but they automatically did a renewal and even though I contacted them they would not refund my money. It was $99 and they to just enjoy it for another year and then no renewal. I never used it again and when i got a new phone I didn't put the ap on it. But here it is one year later and they charged me another $99. They are impossible to contact, nothing on Google Play Store. I contacted my credit card company and the charge is pending but when it posts I will do a dispute. They should be reported as obviously this is their company's sneaky fraud. Someday this kind of BS will be illegal and subject to large fines I hope!
P
Pam Belyea · 1 review · Experienced 2026-08-02 ·
★★★★★
It is straightforward and easy to do
It is straightforward and easy to do. I have only been doing it for a few days but I really enjoy it!!!
A
Andy Johnson · 2 reviews · Experienced 2026-08-02 ·
★★★★★
DO NOT FALL FOR SUBSCRIPTION FRAUD
I signed up to a trial and paid £78 for a 1 year subscription and have since been charged a further non refundable additional subscription of £99 which the company wont refund.
DO NOT SIGN UP TO THIS RIP OFF APP
W
Wil Scott · 2 reviews · Experienced 2026-08-02 ·
★★★★★
Unfortunately my phone wouldn't support…
Unfortunately my phone wouldn't support the program. However Jumpspeak help were fantastic. Really trying to resolve my issue. When we couldn't, I was refunded immediately.
J
Jeff Mcmurry · 1 review · Experienced 2026-08-01 ·
★★★★★
This is a scam
This is a scam. My credit card was charged for an upgraded version without warning. When I tried to cancel my subscription that same day the charge is still in effect.
Reply from Jumpspeak2026-08-03
Hello,
Thank you for bringing this to our attention.
Upon review, we can confirm that a refund has already been issued for the charge. Depending on your payment provider, it may take a few business days for the refund to appear on your statement.
If you have any questions or need further assistance, please reach out to our support team at https://help.jumpspeak.com.
G
GNG · 18 reviews · Experienced 2026-08-01 ·
★★★★★
A better way to learn.
I like that the lessons are short and easy to follow.
Reply from Jumpspeak2026-08-03
Thank you for your feedback! We're glad to hear that you're enjoying Jumpspeak's short and easy-to-follow lessons.
We designed our lessons to fit into your daily routine while keeping learning engaging and effective. We hope Jumpspeak continues to help you make steady progress with your language goals.
J
Janay · 1 review · Experienced 2026-07-30 ·
★★★★★
Speedy Customer Service
I purchased my subscription through the website but had trouble accessing it via the app. I emailed the support team, and Hannah responded promptly. I took a few tries to figure out the issue, but Hannah guided me through it step by step. I now have access to my subscription and have completed 2 Spanish lessons. Thank you, Hannah!
Reply from Jumpspeak2026-08-03
Thank you for sharing your experience! We're happy to hear that you were able to access your subscription and start your Spanish lessons.
We appreciate your patience while working through the issue, and we're glad Hannah was able to assist you step by step. We'll make sure to share your kind words with her.
We hope you continue enjoying Jumpspeak and have a great time improving your Spanish skills!
T
Timothy · 18 reviews · Experienced 2026-07-30 ·
★★★★★
I love Jumpspeak because it does things…
I love Jumpspeak because it does things no other language app does such as evaluating your pronunciation. I've tried everything including Duolingo and Rosetta Stone. Jumpspeak is much better.
Reply from Jumpspeak2026-08-03
Thank you for your amazing feedback! We're thrilled to hear that you're enjoying Jumpspeak and that features like pronunciation evaluation are helping you improve your language skills.
Our goal is to provide a practical and engaging learning experience that helps users build confidence in real conversations, so we're glad these tools are making a difference in your journey.
We truly appreciate your support and are excited to continue helping you reach your language goals!
I am extremely disappointed with my experience with Jumpspeak\.
I downloaded the app out of curiosity and signed up only for the free trial\. I cancelled the subscription immediately on the same day because I did not want to continue using the service\.
Despite this, I was later charged €37\.32 on 16 June and another €37\.32 on 16 July\. I have also been informed by Jumpspeak Support that there was a €129 charge on 2 July for a “Premium AI” subscription\. I do not recognize this purchase and I never knowingly subscribed to this service\.
The most concerning part is that when I log into my account, it shows that I am NOT subscribed and even offers me the option to upgrade to Premium\. I have checked my Apple subscriptions, and there is no active Jumpspeak subscription there either\.
I contacted support to ask for an explanation and a refund, but instead I was told that these charges were renewals and that some payments were non\-refundable\. This does not answer my questions: how could I be charged for subscriptions that I cancelled, that I cannot see in my account, and that I did not knowingly authorize?
I find this situation completely unacceptable\. Customers should have clear visibility of their subscriptions, and they should not continue being charged for services they believe they have cancelled\.
I am still requesting a full refund and a complete explanation of these charges\.
Please be extremely careful and check your subscriptions carefully if you use this app\.
Reply from Jumpspeak2026-08-03
Hello,
Thank you for sharing your concerns.
Upon reviewing your account, we can confirm that the charges are not eligible for a refund under our refund policy. Renewals and Cross Sell products are not refundable, as outlined here: https://www.jumpspeak.com/refund-policy.
We also confirmed that your subscription is active. The reason it appears as "Not Subscribed" in the app is that it was not linked correctly to your account, so the app is unable to recognize your active subscription.
J
John White · 14 reviews · Experienced 2026-07-23 ·
★★★★★
This company has taken my money twice…
This company has taken my money twice without my consent.
I have contacted them time and again and kept saying that it was what I signed up for. BS I never signed up for
Then they offered my 50% of my money
I refused. Stay away from them
The app is not great as its slow and distorted voices.
Reply from Jumpspeak2026-08-03
Hello,
Thank you for sharing your concerns.
After reviewing your account, we confirmed that the charges were subscription renewals for two subscriptions originally purchased in May 2025. Subscription renewals are not eligible for refunds under our refund policy.
You can review our refund policy here: https://www.jumpspeak.com/refund-policy.
If you have any questions about your subscriptions, please reach out to our support team at https://help.jumpspeak.com, and we'll be happy to assist you.
Even though jumpspeak didn't work for my circumstances, the company and their customer support team are top shelf! Most companies ignore issues with their products, jumpspeak handled them in the most professional and gentle manner.
Reply from Jumpspeak2026-08-03
Hello,
Thank you for sharing your experience. While we're sorry that Jumpspeak wasn't the right fit for your circumstances, we truly appreciate your kind words about our team and support process.
We always strive to listen to our users and handle every concern with care and professionalism. Your feedback means a lot to us and motivates our team to continue improving.
Thank you for giving Jumpspeak a try, and we wish you all the best in your language-learning journey.
Program does not understand me. I try to continue lesson it kicks me out. Level is too elementary even though I requested B2. Can't get any help. I want to cancel for a refund, but can't find where to request it. You have my $79 for one year: I wish to cancel for refund after 2 days. Can anyone help?
This review is about customer service only. I accidentally signed up twice so I had 2 subscriptions! I reached out to customer service and they fixed/ refunded me the duplicate charge and cancelled the second subscription within minutes! Thank you!
Reply from Jumpspeak2026-08-03
Thank you for sharing your experience! We're glad our support team was able to quickly help resolve the duplicate subscription issue, process the refund for the extra charge, and cancel the additional subscription.
We appreciate your kind words and are happy to know we could make the process simple and hassle-free. Our team is always here to help whenever you need assistance.
P
Paul · 3 reviews · Experienced 2026-07-29 ·
★★★★★
Be very careful if you decide to subscribe
If you’re considering taking out a subscription PLEASE BEWARE! On taking out an initial subscription (for £49.00 for the first year) I was bombarded with additional offers. Jumpspeak does a lot of hard up-selling. It becomes confusing very quickly as to what you have and haven’t included. I must have agreed to add in the Premium AI option to my subscription. The problem is that this costs an ADDITIONAL £99.00. I only noticed this when my bank account was charged this additional amount ON TOP OF the initial payment of £49.00. I decided to immediately cancel my subscription and seeks refunds. Whilst the website makes a lot of the “100 days risk-free” guarantee, don’t be fooled. They agreed to refund my initial £49.00 but claimed that my additional £99.00 for Premium AI was counted as a “cross-sell” and thus not eligible for a refund. Their Refund Policy is not clear on this. It actually states that you are eligible for a full refund for Premium AI within 30 days of buying the subscription. However, when pushed on this, they offered a dodgy explanation that this 30-day eligibility only applies if you buy it when initially subscribing; not if you then add in Premium AI a little later but still as part of your initial subscription process. I also can’t remove my bank card information from my payment details stored online. This worries me about them potentially taking further payments. If you go ahead with this, please JUST BE CAREFUL! Unfortunately, this has not left me with a good impression of Jumpspeak and their business practices.
Reply from Jumpspeak2026-08-03
Hello,
Thank you for sharing your feedback.
Premium AI has a 30-day refund window, which begins on the date the charge is processed. If your purchase is within this 30-day period, please reach out to our support team at https://help.jumpspeak.com, and we'll be happy to review your account and check whether your purchase is eligible for a refund.
I came over from Duolingo. I found the content of the lessons to be an upgrade. There was some confusion about upgrades and additional charges, but their customer service was spot-on and helped me quickly with fast responses.
Reply from Jumpspeak2026-08-03
Thank you for sharing your experience! We're glad to hear that you're enjoying Jumpspeak's lessons and finding the content helpful in your language-learning journey.
We also appreciate your feedback regarding upgrades and additional charges. We understand that subscription options can sometimes be confusing, and we're happy our support team was able to assist you quickly and provide the guidance you needed.
Thank you for choosing Jumpspeak. We’re excited to continue supporting your progress!
J
Jan · 1 review · Experienced 2026-07-29 ·
★★★★★
Good but needs AI character in full
It was ok but I believed the AI chat was with a AI character. Some of the features were good but Jumpspeak have stiff competition and need a full AI program like Praktika
Reply from Jumpspeak2026-08-03
Hello,
Thank you for taking the time to share your feedback. We're glad to hear you found some of the features useful.
We understand your expectations regarding the AI chat experience. Our team is continuously improving Jumpspeak's AI capabilities, and feedback like yours helps us prioritize future enhancements. We also appreciate your perspective on how we compare with other AI language-learning apps.
J
Jennifer Russell · 1 review · Experienced 2026-07-28 ·
★★★★★
Too many mistakes, bugs and inconsistencies
The app jumps from simple word recognition that is far too easy to quite advanced conversations that don’t give me enough time to think of my response. The conversations are confusing because there is sometimes a female voice speaking a male part and vice versa. I am learning Spanish so gender affects word forms. The app window appears cut off at the bottom on both my iPad and iPhone so I am constantly scrolling to reach the CHECK button. There are bugs and errors and I do not think the developers have properly checked the content. The AI faces are distractingly odd. It is not easy to communicate with anyone and it was difficult to switch off repeat subscription. It’s a shame because the format is quite motivating, but I could not recommend it to anyone. Asking for my money back within the 100 day guarantee was a tedious process, but the money arrived promptly enough.
Reply from Jumpspeak2026-08-03
Hello,
Thank you for taking the time to share your detailed feedback.
We're sorry to hear that the app didn't meet your expectations. We appreciate you highlighting the issues you encountered, including the lesson flow, voice assignments, interface, and content quality. Your feedback will be shared with our team as we continue improving the app.
We're glad we were able to process your refund successfully, and we appreciate you giving Jumpspeak a try.
D
David Mutchock · 3 reviews · Experienced 2026-07-27 ·
★★★★★
This app offers no explanation as to…
This app offers no explanation as to what it is teaching.You it just has you saying things.And you don't know what you're saying. It's not overly obvious where you left off.So I don't even know where to begin again.When I opened the app. Like other users, I found it very clunky and ambiguous, and when I tried to get a refund was denied, even though I was within the one hundred days of purchase. DO NOT SPEND MONEY ON THIS APP OR PURCHASE IT
Reply from Jumpspeak2026-08-03
Hello,
Thank you for sharing your feedback.
We're sorry to hear that the app didn't meet your expectations. Please message our support team at https://help.jumpspeak.com with the email address associated with your account, and we'll review your purchase to see if it's eligible for a refund under our refund policy.
W
Warren Williams · 1 review · Experienced 2026-07-27 ·
★★★★★
If you want the AI experience there is…
If you want the AI experience there is a charge for that best to purchase yearly membership as cost goes way down. Set yourself up a daily regiment and have prepared questions to ask your AI tutor
Reply from Jumpspeak2026-08-03
Hello,
Thank you for sharing your tips and feedback! We're glad to hear that you're enjoying the AI Tutor experience and finding value in using it as part of your language-learning routine.
Building a daily practice habit and coming prepared with questions are great ways to get the most out of conversations with your AI Tutor. We appreciate your support and hope Jumpspeak continues to help you make progress toward your language goals.
Warm regards,
