Jumpspeak (jumpspeak.com) has a 2.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Education & Training and its reputation is poor. 46% of reviews are 1 star, a relatively high share; The business has replied to 63% of negative reviews. Last updated 2026-08-10.
They did provide a full refund when this product didn't work for me. Please allow a few days for replies.
Reply from Jumpspeak2026-08-03
Hello,
We're sorry to hear about your experience.
If you're unable to access the in-app Help & Support feature, you can always contact us through https://help.jumpspeak.com.
Upon reviewing your account, we can confirm that a refund was issued on July 28, 2026. If you haven't received it yet, please note that it may take a few business days to appear, depending on your payment provider.
R
Roger · 7 reviews · Experienced 2026-07-22 ·
★★★★★
None existent customer service.
I signed into Jumpspeak and chose an option. The signup system continued to offer other options which I assumed replaced the original option. When I checked my bank account there were 2 pending payments, which I wasn’t happy about. I signed back on and found that I could cancel both subscriptions before the payments had been taken. I had no intention of using Jumpspeak at that point. The next day the payments were still pending. So I had cancelled and not used the account. The very next day I found that the payments had been taken even though I had cancelled the subscriptions. I’ve subsequently tried to request a refund but my account no longer exists and the suggestions for requesting a refund don’t work. I am unable to speak to customer services because there is no contact facility. I would definitely not recommend Jumpspeak as a company. I will have to ask my bank to deal with this situation.
Reply from Jumpspeak2026-08-03
Hello,
Thank you for sharing your feedback.
We're sorry to hear that the app didn't meet your expectations. Please message our support team at https://help.jumpspeak.com with the email address associated with your account, and we'll review your purchase to see if it's eligible for a refund under our refund policy.
AVOID! Auto subscription payments without clear way of cancelling. Tried to cancel on day 1 of download and still ended up taking £129 in 2 different transactions. Customer service reply stating no refunds. Disgusting company and the app isnt that great either. Avoid at all costs.
Reply from Jumpspeak2026-08-03
Hello,
Thank you for sharing your feedback.
Upon reviewing your account, we can confirm that one of your subscription charges has already been refunded. The remaining charge is not eligible for a refund under our refund policy, which you can review here: https://www.jumpspeak.com/refund-policy.
If you have any questions, please reach out to our support team at https://help.jumpspeak.com.
I asked for a refund on the AI subscription as I only wanted the regular subscription. It was dealt with quickly and efficiently. Thank you. I am enjoying the app and look forward to improving my French.
Reply from Jumpspeak2026-08-03
Hello,
Thank you for sharing your experience. We're glad we were able to assist with your Premium AI subscription request and that you're enjoying Jumpspeak.
We hope the app helps you make great progress with your French learning journey. Thank you for being part of the Jumpspeak community, and we wish you continued success as you improve your language skills.
J
Juan Pedro Sanchez · 4 reviews · Experienced 2026-07-27 ·
★★★★★
Intereting and motivating
So far, and that is only 2 days with the program, I find myself interested and motivated to keep studying every day.
Reply from Jumpspeak2026-08-03
Hello,
Thank you for sharing your experience! We're excited to hear that Jumpspeak has already helped you feel interested and motivated to continue studying every day.
Building a consistent learning habit is a great way to make progress, and we're happy to be part of your language-learning journey. We hope you continue enjoying the lessons and reaching your goals with Jumpspeak!
D
Dani · 1 review · Experienced 2026-07-26 ·
★★★★★
I contacted Jumpspeak about a billing issue…
I contacted Jumpspeak about a billing issue and was very impressed by how thoughtfully their support team handled it. They took the time to understand my situation, communicated clearly throughout, and ultimately reached a resolution that felt fair and considerate.
Excellent customer service.
Reply from Jumpspeak2026-08-03
Thank you for sharing your experience! We're glad to hear that our support team was able to assist you with your billing concern and provide a resolution that felt fair and considerate.
We always strive to understand each user's situation, communicate clearly, and make sure concerns are handled with care. We truly appreciate your kind words and support.
Thank you for being part of the Jumpspeak community!
A
Andrew ********* · 7 reviews · Experienced 2026-07-24 ·
★★★★★
Terrible audio processing Swedish
Tried to use the audio service, it was terrible for Swedish so I tried to cancel and get refund but was ignored. A year has gone by and now i see they have charged me for another full year. Absolute joke.
Reply from Jumpspeak2026-08-03
Thank you for sharing your feedback.
Upon reviewing your account, we can confirm that the recent charge was a subscription renewal. Renewals are not eligible for refunds under our refund policy. You can review our policy here: https://www.jumpspeak.com/refund-policy.
If you have any questions about your subscription, please contact our support team at https://help.jumpspeak.com.
I canceled on the day of renewal and haven’t gotten my refund. Impossible to contact a person
Reply from Jumpspeak2026-08-03
Hello,
Thank you for your feedback.
Please reach out to our support team at https://help.jumpspeak.com with the email address associated with your account. We'll review your subscription and check whether your purchase is eligible for a refund.
D
David McNeish · 19 reviews · Experienced 2026-07-26 ·
★★★★★
Rip off
Doesn't work, can't cancel, keep getting charged, won't refund. Waste of time. Avoid like the plague.
Reply from Jumpspeak2026-07-31
Hello,
Thank you for sharing your feedback. We're sorry to hear about your experience.
We'd like the opportunity to review your account, including your subscription, cancellation request, charges, and refund eligibility. Our team can also investigate any technical issues you encountered with the app.
Please reach out to our support team at https://help.jumpspeak.com and include the email address associated with your Jumpspeak account. We'll carefully review your case and work with you toward a resolution as quickly as possible.
b
barbara kopp · 1 review · Experienced 2026-07-26 ·
★★★★★
they sold me an abo without…
they sold me an abo without annauncement. could'nt cancel it.
App ist KI and not serious
Reply from Jumpspeak2026-08-03
Hello,
We're sorry to hear about your experience.
Please message our support team at https://help.jumpspeak.com with the email address associated with your account. We'll review your subscription, clarify the charges, and assist you with any available options.
M
Mark Watford · 22 reviews · Experienced 2026-07-25 ·
★★★★★
Good customer service
Good customer service. If you subscribe make sure you put the time in to use the app. Adiós
P
P Liney · 14 reviews · Experienced 2026-07-25 ·
★★★★★
Avoid!
I tried this site for a couple of weeks but found it badly laid out and inflexible. I thought that would be the last I would have to do with them, but no, PayPal has informed me they've been billing me ever since January. Don't believe anything they say. More than anything, it looks like a scam.
Reply from Jumpspeak2026-07-31
Thank you for sharing your feedback. We understand your concerns regarding the charges.
After reviewing your account, we can confirm that no cancellation request was received for your subscription. Since the subscription remained active, the billing continued according to the terms of the subscription.
We’d be happy to look into your account details further and assist with any questions regarding your subscription. Please reach out to our support team at https://help.jumpspeak.com and include the email address associated with your Jumpspeak account.
P
Pete · 5 reviews · Experienced 2026-07-25 ·
★★★★★
Buggy.
I gather that Jumpspeak varies widely between different languages, so my comments apply only to Dutch.
On the plus side, you get plenty of opportunity to speak, and to use idiomatic phrases. Lessons typically have five sections: learning some words, listening to phrases and responding to show that you understood, speaking (repeating sentences or phrases), conversation (saying one half of a scripted conversation) and role-play, an AI-generated conversation in which your side is suggested, and feedback is given if you make a mistake.
My gripes: in "speaking", the phrase, however short, is always built up in three stages. In role-play you are given three targets of words to use, which then often don't appear in the AI suggestions. The speech recognition is patchy, e.g. rendering "gezocht" as "geweest" - but the AI didn't pull me up for using geweest with hebben rather than zijn, which it should have done, if that was what it thought I'd said.
The buggy speech recognition means I can't trust the high score it gives my pronunciation.
Most of the corrections the AI has given have been the result of speech recognition errors, while it has ignored mistakes I've been aware of myself. Sometimes it even criticises its own half of the conversation! The role-plays can also bring in vocab which hasn't ever been taught. The role-play conversations are full of non-sequiturs and can feel like two separate conversations are going on.
As I already know a fair bit of Dutch grammar, it's impossible to say how much, if any, Jumpspeak has taught me, but my feeling is that Jumpspeak alone would not make anyone into a fluent speaker.
D
Dennis Cox · 10 reviews · Experienced 2026-07-21 ·
★★★★★
They use bait and switch
They use bait and switch after they give you a discount to sign up for what they called their premium package they then tell you you have to purchase a premium plus package to get all the benefits
D
David Jensen · 1 review · Experienced 2026-04-08 ·
★★★★★
No customer service number- just nonsense email support with no resolution
I subscribed several months ago for their annual promotion for 79 dollars. This company does it care about customer service, in fact, they have none. I cannot advance in the app as it brings me continually to a subscription page. I have emailed their support email ( this is all they have) and have never resolved anything. Have asked several times for refund and no resolution. 100 day guarantee is a lie. I will report to BBB as this is unacceptable. Save your money, go to Pimsleur and get a real language learning app. Horrible and will report them
I love the challenge it gives with…speaking the language you are learning
I love the challenge it gives with speaking
T
Tom Lishman · 1 review · Experienced 2026-07-01 ·
★★★★★
Horrendous company
Horrendous company. Wasn't given any advance notice about upcoming payments. Then told that getting a refund had to be done within 24 hours of payment yet transactions didn't show in my bank account until after this point. The customer service is awful and all AI. So I'm still waiting for this. They seem to be focused on getting money rather than happy customers.
Also, there had been a fraudalent transaction used by my card on their site. I complained and they decided it was a good idea to offer me a year's free membership. Honestly, I was about to lose my mind. Thankfully my bank sorted. Have to give 1 star or it would be lower.
S
Samantha James · 10 reviews · Experienced 2026-07-24 ·
★★★★★
Don't waste your money
I went against my better judgement and chose to ignore the reviews about customer service (thinking that i wouldn't need customer service). But I did as i couldn't get access to anything I had paid for other than the basic membership (everything is an add on - its not a one or two price system there are so many extras involved). I decided to get 2 extras - two workshops and a discounted premium plus with a trial. I couldn't access any of the extras or the premium plus. The customer service is so slow, its taken a week for them to come back to my issue with a resolution. But on top of that the app is laggy, keeps 'not responding' and it keeps saying i have things wrong when I havent. Also there is no way of being taught the language, its ok if you have some knowledge which is why I know some things are wrong and talking about things that havent been spoken about. I've raised a dispute with PayPal to get my money back. Don't waste your money!
Reply from Jumpspeak2026-07-31
Hello,
Thank you for sharing your feedback. We understand your concerns regarding access to your purchases, app performance, and your overall experience with Jumpspeak.
After reviewing your account, we can confirm that a full refund has already was issued. We hope this helps resolve your concerns.
R
Rene · 10 reviews · Experienced 2026-06-29 ·
★★★★★
The ubiquitous ads lure you in with the…
The ubiquitous ads lure you in with the promise of daily AI conversations. What you actually get is an average language app with no AI conversations. When you choose AI, you are told that it is an extra $20 a month. This is a scam. I wish I’d come here before giving them my money.
L
Linda Buchanan · 1 review · Experienced 2026-07-15 ·
★★★★★
Very easy to use
Very easy to use. Found my level, love the exercises. I had a small problem with signing up and they were very helpful and professional in helping me to figure it out! Love it!
