Jumpspeak (jumpspeak.com) has a 2.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Education & Training and its reputation is poor. 46% of reviews are 1 star, a relatively high share; The business has replied to 63% of negative reviews. Last updated 2026-08-10.
Great way to learn a language. Does away with endless memorising vocabulary words and gets your brain thinking in a foreign language faster. For those complaining about admin difficulties, I've found that a well-written explanation will be reviewed and addressed appropriately - but this is a big booming business so be patient! Highly recommend giving this way of learning a go!
Just like another reviewer here I recently discovered that I had been continuously billed TWICE for a subscription for nearly three years with no communication about renewals, upcoming charges, or changes to the service. The subscription continued to renew automatically, even though I had not actively used the product since 2024. I raised this as an issue last year when the first annual charge came out - and expected a refund - but instead I got billed a second time, which unfortunately I did not see leave my account. I only became aware of the charges after reviewing my bank statement again this year. Again, I have not only been billed once erroneously - *but twice this year* - bringing the grand total spent with Jumpspeak to £425. In exchange for a trial week back in 2023 where I decided the experience was not for me. At no point did I receive clear renewal reminders or proactive notifications that would have allowed me to make an informed decision about continuing the subscription. Adding to the frustration, the account management experience makes it unnecessarily difficult to understand what subscription I even had, having tried all possible email addresses - but unfortunately I had signed up with a private relay Apple ID, so I still can’t log into my account. It was not clear where to find clear details about my plan and billing history. Like other customer, Daryl, I agree it takes minimal effort to provide transparency and give customers the opportunity to confirm they still want a service. What is most disappointing is that the overall experience feels focused on keeping subscriptions active - but hidden - so that it is impossible for the consumer to control their own subscription. Of course I have had and controlled many other subscriptions before in my life, but this one is by far the most deliberately obtuse and difficult to manage. I would also encourage others to carefully monitor their subscriptions with Jumpspeak, as at this point it appears that they cannot be trusted.
Jumpspeak is easy to use. It is everything I hoped it would be. I'm learning Spanish easily! Thank you Jumpspeak team!
After many, many, many, many, many messages to Jumpspeak telling them how upset I was that I tried to sign up for their service only to find that it doesn't work on a laptop all I got were constant messages from AI reps saying "Thanks for being patient with us..." and other stuff like that. Finally, I get a message back from what I think were human reps with a message that says..."If it's not too much trouble, would you mind taking 30 seconds to spread the positivity on our review page?" I'm thinking....are you kidding me????....really???After all the times I tried to connect with them. I don't like to leave these kinds of reviews. But since they've asked me too and my experience was just a complete train wreck, and I want to warn other people...don't even think of using this company for anything. I refuse to pay them a dime for service they can't provide yet they still want to be paid. What a ripoff!!
I like the app. It's fun to learn Spanish with it. That's why I decided to upgrade to Premium when there was a good deal. However, when I purchased this plan, there was also a cross-selling offer which I bought too. That was very confusing. I couldn`t see this plan in my account added. So I asked customer service for help. The chat conversation went on for several days, but in the end, they helped me to my satisfaction. Thank you very much.
Better explanation of ennounciation than Duo
It feels like someone is holding my hand while I navigate the road. And, I don't need to feel embarrassed when making mistakes.
Extremely HELPFUL assistance. And delivered at the speed of light. I have been converted from very annoyed to very happy
There was no waiting. The chat understood my concern and provided a clear and concise solution. They stayed online to guide me as I implemented the steps to resolution. Very impressive.
The app itself is good, not great. The online support is awful ! I really hope you don’t need to use it !
I practice mandarin everyday and I find the speaking modules to be very specific with both pronunciation and tone. I am very challenged by the conversations, but i am someone who repeats it over and over until I have it.
Well-here we are OVER 3 MONTHS AFTER ASKING FOR MY MONEY BACK, and still no refund despite their supposed money back guarantee!!! DO NOT TRUST JUMPSPEAK-THEY ARE A SCAM!!!Terrible service and no ethics- DON'T TRUST THEM, DON'T SIGN UP WITH THEM-there are better sites out there that are honest!!!!!!!!!
2 weeks and unable to get them to refund my subscription well within the 100 days free trial. Will keep trying for another week before charging back on my credit card
VERY BAD SCAM APP DOES NOT WORK, AND ONE YEAR LATER THEY TOOK 80 EURO FROM MY ACCOUNT UNDER A STRANGE NAME AND WOULD NOT GIVE ME THE MONEY BACK. DO NOT DOWNLOAD. SCAM.
Hello, We're sorry to hear about your experience and understand your concerns. The charge you described appears to be a subscription renewal, which may appear under a different billing descriptor depending on the payment processor. Subscription renewals are not covered by Jumpspeak's 100-day money-back guarantee, which applies to eligible first-time app subscription purchases. That said, we'd still like to review your account and verify the charge. Please reach out to our support team at https://help.jumpspeak.com with the email address associated with your Jumpspeak account, and we'll be happy to investigate and explain the billing details.
I wanted to try their $39 three month trial and apparently didn’t notice that it included a full 74.99 For 3 months if I didn’t cancel in two weeks. What I received was a partial program with most parts identified as locked. I finally got access after I realized that they had charged me the full price on top of the $39 trial - on the grounds that I failed to cancel after two weeks. Wow. I have been corresponding now for about two weeks and they are not going to correct this So I wound up paying about $114 for 3 months (trial plus full subscription and was not given access to the full program nor any notice until they charged me at 2 weeks. And they won’t fix it
Hello, We're sorry to hear about your experience and understand your concerns. After reviewing your account, we can confirm that the $74.99 charge was for the separate quarterly Premium AI add-on, not an additional charge for your three-month Jumpspeak subscription. Premium AI is an optional add-on with its own subscription and billing terms. If you have any questions about your purchases or would like us to review your account further, please reach out to our support team at https://help.jumpspeak.com. We'll be happy to explain the charges and assist you further.
Excellent customer service, very customer focused.
Hello, Thank you for your kind words! We're delighted to hear that you had a positive experience with our support team. Providing excellent, customer-focused service is something we strive for every day, and your feedback means a great deal to us. Thank you for choosing Jumpspeak, and if you ever need assistance in the future, we're always here to help at https://help.jumpspeak.com
Poor experience. I signed up for a £49.99 membership and accepted a 14-day AI trial at the same, reassured by the advertised 100-day money-back guarantee. However, my account never updated properly, so I couldn't use my membership. Customer support was slow to respond, and I asked for a refund in the end. However they only refunded the £49.99, and refused to refund the £99 AI charge that was taken when the trial expired. They said this wasn't included in the 100 day guarantee. I had never used the AI feature because of the account issues, so this feels unfair and misleading. Very disappointing customer service and refund policy.
Hello, We're sorry to hear about your experience and understand why you're disappointed. While the 100-day money-back guarantee applies to eligible Jumpspeak app subscriptions, Premium AI is a separate add-on with its own terms. That said, we'd like to review your Premium AI subscription to ensure everything was handled correctly. Please reach out to our support team at https://help.jumpspeak.com with the email address associated with your account. We'll be happy to review your Premium AI subscription and work with you to find the best possible resolution.
I took out a yearly subscription against my better judgement. As it turns out I was correct. This company tried to take out £99 more a couple of weeks later for something I hadn’t signed up for. I’m extremely unhappy and am still awaiting my full refund for this app. I do not recommend this app . The app is okay not perfect but the subscription side is definitely awful. Avoid this app.
Hello, We're sorry to hear about your experience and understand your concerns. After reviewing your account, we can confirm that the £99 payment was not successfully processed, so no additional payment was collected. We also replied to your refund request and have been waiting for your response regarding the retention offer we provided. If you'd still like us to assist further, please reply to our previous email or reach out through https://help.jumpspeak.com. We'll be happy to continue working with you toward a resolution.
I tried to cancel the auto renewal, however, it didn't work and I didn't realize it until I saw it on my bank 6 days later. I have tried NUMEROUS times, via email and online chat, to get it cancelled, to no avail! After 2 days of trying, I finally got a response that I didn't cancel in time so they will not refund my money and I must keep it for another year!!!! I don't need or want it for another year and I think they make it difficult to talk to them so they can keep your money! I'll be sure to let everyone know not to use this app...their customer service is terrible and their policies are questionable!
Hello, We're sorry to hear about your experience. We understand your concerns regarding the renewal charge. While our policy allows refund requests for renewal charges within 24 hours of the renewal date, we'd be happy to review your case once more. Please contact our support team with your account details, and we'll take another look.
Easy to follow and repeat the lessons , using it for a week or do now and I like the way it gets you to use the words you are learning. Saying the sentence out loud really helps to retain the words .
Hello, Thank you for your wonderful feedback! We're so glad to hear that you're finding the lessons easy to follow and that the ability to repeat them is helping with your learning. Our goal is to make language learning engaging, effective, and easy to build into your routine. We appreciate your support and wish you continued success on your language-learning journey. If you ever need assistance, please don't hesitate to reach out to our support team at https://help.jumpspeak.com.
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