I am not writing about the app - customer service
I am not writing about the app, I'm writing about customer service and crediting me for the tutoring service. I signed up for a 14 day trial for tutoring but never used it and forgot to cancel the subscription. I was charged $330 for a month service and immediately cancelled the service and requested a refund. It took some interactions, but they refunded the charge. I kept my annual subscription.
Hello, Thank you for sharing your experience. We appreciate you clarifying that your feedback is focused on our customer service and the handling of your tutoring subscription concern. We understand how frustrating it can be to see an unexpected charge, and we’re glad our team was able to assist and process your refund request. We also appreciate that you chose to continue with your annual subscription. Thank you for your patience throughout the process and for sharing your feedback. It helps us continue improving our support experience and the way we assist our customers.