Hello,
We're sorry to hear about your experience.
If you're unable to access the in-app Help & Support feature, you can always contact us through https://help.jumpspeak.com.
Upon reviewing your account, we can confirm that a refund was issued on July 28, 2026. If you haven't received it yet, please note that it may take a few business days to appear, depending on your payment provider.
Hello,
Thank you for sharing your feedback.
We're sorry to hear that the app didn't meet your expectations. Please message our support team at https://help.jumpspeak.com with the email address associated with your account, and we'll review your purchase to see if it's eligible for a refund under our refund policy.
Hello,
Thank you for sharing your feedback.
Upon reviewing your account, we can confirm that one of your subscription charges has already been refunded. The remaining charge is not eligible for a refund under our refund policy, which you can review here: https://www.jumpspeak.com/refund-policy.
If you have any questions, please reach out to our support team at https://help.jumpspeak.com.
M
Mrs LESLEY HUNT · 写过 5 条评价 · 体验于 2026-07-26 ·
★★★★★
反馈
我要求退款 AI 订阅,因为我只想要常规订阅。 此事得到了快速有效的处理。谢谢。 我很喜欢这个应用程序,并期待提高我的法语水平。
Jumpspeak 回复2026-08-03
Hello,
Thank you for sharing your experience. We're glad we were able to assist with your Premium AI subscription request and that you're enjoying Jumpspeak.
We hope the app helps you make great progress with your French learning journey. Thank you for being part of the Jumpspeak community, and we wish you continued success as you improve your language skills.
J
Juan Pedro Sanchez · 写过 4 条评价 · 体验于 2026-07-27 ·
★★★★★
有趣且激励人心
到目前为止,这个项目只有两天,我发现自己有兴趣并有动力每天继续学习。
Jumpspeak 回复2026-08-03
Hello,
Thank you for sharing your experience! We're excited to hear that Jumpspeak has already helped you feel interested and motivated to continue studying every day.
Building a consistent learning habit is a great way to make progress, and we're happy to be part of your language-learning journey. We hope you continue enjoying the lessons and reaching your goals with Jumpspeak!
Thank you for sharing your experience! We're glad to hear that our support team was able to assist you with your billing concern and provide a resolution that felt fair and considerate.
We always strive to understand each user's situation, communicate clearly, and make sure concerns are handled with care. We truly appreciate your kind words and support.
Thank you for being part of the Jumpspeak community!
Thank you for sharing your feedback.
Upon reviewing your account, we can confirm that the recent charge was a subscription renewal. Renewals are not eligible for refunds under our refund policy. You can review our policy here: https://www.jumpspeak.com/refund-policy.
If you have any questions about your subscription, please contact our support team at https://help.jumpspeak.com.
T
Terri DeSantis · 写过 2 条评价 · 体验于 2026-07-14 ·
★★★★★
我在续订当天取消了并且...
我在续订当天取消,但尚未收到退款。无法联系到一个人
Jumpspeak 回复2026-08-03
Hello,
Thank you for your feedback.
Please reach out to our support team at https://help.jumpspeak.com with the email address associated with your account. We'll review your subscription and check whether your purchase is eligible for a refund.
D
David McNeish · 写过 19 条评价 · 体验于 2026-07-26 ·
★★★★★
撕掉
不起作用,无法取消,一直收费,不会退款。浪费时间。像躲避瘟疫一样躲避。
Jumpspeak 回复2026-07-31
Hello,
Thank you for sharing your feedback. We're sorry to hear about your experience.
We'd like the opportunity to review your account, including your subscription, cancellation request, charges, and refund eligibility. Our team can also investigate any technical issues you encountered with the app.
Please reach out to our support team at https://help.jumpspeak.com and include the email address associated with your Jumpspeak account. We'll carefully review your case and work with you toward a resolution as quickly as possible.
b
barbara kopp · 写过 1 条评价 · 体验于 2026-07-26 ·
★★★★★
他们卖给我一个 abo 没有……
他们在没有通知的情况下卖给了我一个abo。无法取消它。
应用程序是 KI 并且并不严重
Jumpspeak 回复2026-08-03
Hello,
We're sorry to hear about your experience.
Please message our support team at https://help.jumpspeak.com with the email address associated with your account. We'll review your subscription, clarify the charges, and assist you with any available options.
Thank you for sharing your feedback. We understand your concerns regarding the charges.
After reviewing your account, we can confirm that no cancellation request was received for your subscription. Since the subscription remained active, the billing continued according to the terms of the subscription.
We’d be happy to look into your account details further and assist with any questions regarding your subscription. Please reach out to our support team at https://help.jumpspeak.com and include the email address associated with your Jumpspeak account.
P
Pete · 写过 5 条评价 · 体验于 2026-07-25 ·
★★★★★
越野车。
我认为 Jumpspeak 在不同语言之间差异很大,因此我的评论仅适用于荷兰语。
从好的方面来说,你有很多机会说话并使用惯用短语。课程通常分为五个部分:学习一些单词、听短语并做出反应以表明您理解、说话(重复句子或短语)、对话(说出脚本对话的一半)和角色扮演、人工智能生成的对话,其中建议您的立场,如果您犯了错误,则会提供反馈。
我的抱怨是:在“说话”中,这个短语无论多么短,总是分三个阶段组成。在角色扮演中,你会得到三个要使用的单词目标,这些单词通常不会出现在人工智能建议中。语音识别是不完整的,例如将“gezocht”渲染为“geweest”——但人工智能并没有因为我将 geweest 与 hebben 而不是 zijn 一起使用而拉扯我,它应该这样做,如果它认为我是这么说的话。
有缺陷的语音识别意味着我不能相信它给我的发音带来的高分。
人工智能给出的大部分纠正都是语音识别错误的结果,而它忽略了我自己意识到的错误。有时它甚至批评自己的一半谈话!角色扮演还可以引入从未教过的词汇。角色扮演对话充满了不合理的逻辑,让人感觉像是两个独立的对话正在进行。
由于我已经了解了相当多的荷兰语语法,所以不可能说 Jumpspeak 教会了我多少(如果有的话),但我的感觉是,仅靠 Jumpspeak 并不能让任何人成为流利的演讲者。
Hello,
Thank you for sharing your feedback. We understand your concerns regarding access to your purchases, app performance, and your overall experience with Jumpspeak.
After reviewing your account, we can confirm that a full refund has already was issued. We hope this helps resolve your concerns.