Jumpspeak

Hello, We're sorry to hear about your experience and understand your concerns. The charge you described appears to be a subscription renewal, which may appear under a different billing descriptor depending on the payment processor. Subscription renewals are not covered by Jumpspeak's 100-day money-back guarantee, which applies to eligible first-time app subscription purchases. That said, we'd still like to review your account and verify the charge. Please reach out to our support team at https://help.jumpspeak.com with the email address associated with your Jumpspeak account, and we'll be happy to investigate and explain the billing details.

Hello, We're sorry to hear about your experience and understand your concerns. After reviewing your account, we can confirm that the $74.99 charge was for the separate quarterly Premium AI add-on, not an additional charge for your three-month Jumpspeak subscription. Premium AI is an optional add-on with its own subscription and billing terms. If you have any questions about your purchases or would like us to review your account further, please reach out to our support team at https://help.jumpspeak.com. We'll be happy to explain the charges and assist you further.

Hello, Thank you for your kind words! We're delighted to hear that you had a positive experience with our support team. Providing excellent, customer-focused service is something we strive for every day, and your feedback means a great deal to us. Thank you for choosing Jumpspeak, and if you ever need assistance in the future, we're always here to help at https://help.jumpspeak.com

Hello, We're sorry to hear about your experience and understand why you're disappointed. While the 100-day money-back guarantee applies to eligible Jumpspeak app subscriptions, Premium AI is a separate add-on with its own terms. That said, we'd like to review your Premium AI subscription to ensure everything was handled correctly. Please reach out to our support team at https://help.jumpspeak.com with the email address associated with your account. We'll be happy to review your Premium AI subscription and work with you to find the best possible resolution.

Hello, We're sorry to hear about your experience and understand your concerns. After reviewing your account, we can confirm that the £99 payment was not successfully processed, so no additional payment was collected. We also replied to your refund request and have been waiting for your response regarding the retention offer we provided. If you'd still like us to assist further, please reply to our previous email or reach out through https://help.jumpspeak.com. We'll be happy to continue working with you toward a resolution.

Hello, We're sorry to hear about your experience. We understand your concerns regarding the renewal charge. While our policy allows refund requests for renewal charges within 24 hours of the renewal date, we'd be happy to review your case once more. Please contact our support team with your account details, and we'll take another look.

Hello, Thank you for your wonderful feedback! We're so glad to hear that you're finding the lessons easy to follow and that the ability to repeat them is helping with your learning. Our goal is to make language learning engaging, effective, and easy to build into your routine. We appreciate your support and wish you continued success on your language-learning journey. If you ever need assistance, please don't hesitate to reach out to our support team at https://help.jumpspeak.com.