Kaegreel | Redefining Comfort with Every StepAbout KaegreelAt Kaegreel, we believe that true mobility starts from the ground up. We are a dedicated functional footwear brand specializing in innovative barefoot shoes and ergonomic designs tailored for the needs of older adults, travelers, and those seeking relief from chronic foot pain.Our mission is simple: to provide high-quality, wide-toe-box footwear that mimics the natural movement of the foot while providing the stability and protection needed for real-world adventures—from city cobblestones to rainy trails.Why Choose Us?Targeted Support: Designed specifically for the 45-65+ demographic, focusing on stability, sensory ground-feel, and ease of wear.Pain Relief: Engineered to help alleviate discomfort from conditions like bunions, plantar fasciitis, and balance-related challenges.Direct-to-Consumer Value: By operating as an independent brand, we deliver professional-grade craftsmanship at a fair, accessible price.Dedicated Advocacy: Our support team, including favorites like Tina, is committed to ensuring every customer finds their "perfect fit" through personalized service and flexible solutions.Our Commitment to YouWe understand that international shopping requires trust. At Kaegreel, we don't just sell shoes; we stand behind them. Whether it’s navigating a sizing question or resolving a shipping "oops," our team is empowered to provide graceful, swift, and fair resolutions.Experience the Kaegreel difference today—where innovative foot health meets timeless style.Quick LinksExplore Our Collection: [www.kaegreel.com]Sizing Guide & Support: [email protected] Story: https://kaegreel.com/pages/about-kaegreel-com
Most reviewers were let down by their experience overall. Customers frequently complained about receiving products in the incorrect size, noting that the sizing did not match standard measurements at all. Many buyers also experienced extremely poor product quality with flimsy materials, faulty construction, and uncomfortable fits that made wearing the shoes nearly impossible. Furthermore, shoppers faced severe frustrations when attempting to secure refunds, as return shipping costs to overseas locations were excessively high compared to item values.
The minority of people were satisfied with the footwear, finding the shoes very comfortable, well-made, and completely pain-free during daily wear.
I wear a size 13 wide. I ordered a size 13 wide from Kaegreelcom. The shoe was definitely not a real wide like you get from Nike, Skechers or any real shoe company. I requested to return them and this is what I got from Kaegreel. What a scam!
#1: Dear customers,
We apologize for the inappropriate shoe size. You order KG84829. After the inquiry, your order purchased two items, which items do you want to return? There are different size charts for our corresponding shoes, the size fits, can you keep or transfer your shoes? We have applied for compensation and discounts for you. We would like to compensate you with an exclusive coupon of $5 and 20%. With this coupon you can buy new matching shoes.
For your order, we paid high product and logistics cost, but did not get high profit. I hope you understand and support this.
Waiting for your reply!
Kaegreel
#2: Dear customers,
Thank you for your letter, your order is KG84829.
We do have sizes that can be exchanged, but according to our return policy, we are not responsible for returns due to the wrong size selection.
1. Please read the Return Policy before returning the item.
Return Policy: httpswwwkaegreelcom/pages/returns-exchanges
PLEASE NOTE: The return address must be provided by our customer service email. No refunds will be given if you return to another address without authorization! ! !
2. If you need to send it back, the return shipping fee will be borne by you. We've thought about this situation and want to bring it to you. Good shopping experience. We are willing to reimburse you for your original order with a $12 + 25% coupon (coupon can only be used on the next order and can only be used once). You can pre-order the size you need and the shoes you want to buy. What do you think? I look forward to your answer.
Kaegreel
Return made extremely difficult and required I pay tariff
I have had the same experience as others in trying to return a pair of shoes that were clearly not the ordered size (namely, to keep the shoes and offering a discount on another pair of shoes). On top of that, they told me I needed to pay a tariff. But gave little other information. This is all clearly to try to persuade me from returning the shoes. Here is what they said in an email:
Please be responsible for the declared value tariff of the returned package ：
If you want to fill in the declared value after the real value, please pay the tariff of the package before you send the package out. If the package we receive incurs a different cost, we will refuse to sign it. You need to make sure the returned package is free when we sign it, thank you!
We will process your refund as soon as we receive the return and the refund will be sent back to your payment channel. When you have completed the return, please provide the return tracking number for faster processing of your refund.
Please send the items to the following address: (within 14 days of receiving the package):
To: Kaegreel.com
Address: A413, Building 1, Rongxi Center, Jiangnan Avenue South Road, Haizhu District, Guangzhou
City: Guangzhou
Province: Guangdong
Country: China
Postal code: 510288
Phone: 13826018392
Shoes are very uncomfortable and fit poorly. Yet the company refuses to issue full credit blaming me for the problem. They instead offer a small refund and a coupon for my next purchase. Don't do business with these people. I wish I had looked at reviews before I bought.
I bought three pairs months ago and have never received. They blame the delivery agent. And don't care. Their 39 day guarantee money backnis total BS. Their customer service is pathetic!!!
It's almost a SCAM!!! Don't buy from this company...
The quality of the product was extremely poor. Flimsy material, poor fit, and just felt cheap.
Have requested a refund, but judging from online reviews it appears they make it virtually impossible.
Toronto. Canada
Do not buy from Kaegreel. can’t believe I fell for their persistent ads. Boots are uncomfortable. Takes multiple emails to get a return address. And it’s in China. They keep trying to tempt you to keep them with small, increasing refunds and discount on replacement. Total scam.
Shoes never showed up and Kaegreel is refusing to refund any of my order... if anything, they've been playing games with me over email for the last week.
First off the size was wrong and tag labeled “46” instead of normal sizing number. Big time run around via email on requesting an exchange. Person stated they would give a $7 refund and 20% off if I wanted to reorder them, however, this was after they suggested I give the shoes to someone who could wear them! I told them to give me a refund that I would not purchase another pair and was told I would have to cover return cost. They are scammers out of China, do not waste your money, go to a reputable site for shoes that generally always accept exchanges and refunds. They will never get another purchase from me I am assure you!
I bought a pair of bare feet shoes from Kaegreel. I ordered a size 13 and received a Size 11. Or size 45. Very very small. Cannot get my foot in the. So I email customer service and not email response. Just press catcpa and get run around so many times. Comment is constantly wrong match. Then the website closes and I start over again. I spent two hours trying to return these shoes. Never buy anything from them. Roy Bridgland
Just don't order from this company
They blame you for shoes that don't fit and ask to send pictures. Wasting your time. Then I was offered 12 dollars and 20% off new order and keep the shoes and would that be satisfactory. Not. Most likely will never get my money from these crooks
Worst company in the world. Completely refuses to communicate after you give them your money. Sent me the wrong shoes but no way to return them. Stay away.
sizing is way too small and reply to return request was laughable - multiple messages avoiding resolution . save your energy. this is a cheat-to-win chinese business.
Kaegreel snow boots that were…too small and were NOT marked anywhere for sizing.
Received Kaegreel snow boots that were very small, but did not have any sizing marked on the boots anywhere. Contacted them and they told me sizing was marked. Not so.
They offered me a $4 refund and 20% discount on another pair. I told them I wanted to return with a full refund. Not sure this will happen
This is AI generated response with basically NO customer service. Last email said they were extremely busy and may take a while for further response.
I should have known better. When there is no customer service phone # stay away.
Just another Chinese scam company.
I do not recommend doing business with Kaegreel,.
I requested exchange for wrong size on a Friday . I received an email on Monday offering me $4 and a 20% discount to keep the shoes. When I responded No thank you, the following day I received an email offering me $6 refund and a 25% discount, I responded no thank you and the following day received an email offering me $8 and a 30% discount and attaching a return form to complete that includes all of the information located within the email. There is no way I am purchasing another pair of shoes from this seller. Aside from the wrong size, the workmanship is shotty. They mirror a croc bottomed slipper, certainly not the recovery shoes they were marketed for.
kaegreel.com 回复2025-12-26
Hi Deborah Imbach,
We’re truly sorry for the wrong size and the back-and-forth you experienced. We understand how frustrating it is to repeatedly receive “keep it” offers when you simply wanted a clear exchange/return solution.
At this point, our support team will prioritize your request immediately. Please reply with your order number and confirm whether you prefer a full refund (return) or an exchange (your correct size), and we will send the return instructions right away and handle this without further delays. We also apologize that the product did not meet your expectations, and we appreciate your feedback.
Regards,
Kaegreel Team
If you want or need to return the shoes you receive, it will take several emails to arm wrestle a return address from Kaegreel. And the return address is in Guangzhou, China. The least expensive USPS rate is currently $32 for a 1 lb package. Good luck.
kaegreel.com 回复2025-12-26
Hi Charles L,
We’re very sorry for the frustration this caused and understand your concern about return shipping costs. You shouldn’t have to “arm wrestle” for a return address, and we apologize for the poor experience.
Please reply with your order number, and our support team will send the return address immediately and provide the available return options (including any cost support we can offer) before you ship anything. We want to make this as easy and fair as possible.
Regards,
Kaegreel Team
I bought a pair of kaegreel shoe along with an accessory. The shoes came in no time, but there was no paperwork or mention of the accessory in the package. I contacted support to ask about it and immediately received a standard response confirming they'd look into it. Not long after, Amy followed up with the tracking information and an explanation. Quick, clear communication and excellent service-couldn't be happier 😊
kaegreel.com 回复2025-12-26
Hi there,
Thank you so much for taking the time to share your experience with Kaegreel. We truly appreciate your support, and we’re really happy to hear your shoes arrived quickly and that the overall communication left you feeling confident and taken care of.
We’re also very sorry for the confusion when the package arrived without any paperwork or mention of the accessory. We completely understand how that can feel—when you place an order for multiple items, you expect everything to be clearly documented and easy to confirm the moment you open the box. Not seeing the accessory listed can immediately make you worry that something was missed, and you shouldn’t have had to wonder about it.
In some cases, accessories may ship separately depending on warehouse availability, packing schedules, or inventory location. However, even when items ship in separate parcels, we agree that we should do a better job of making that clear upfront—either with an insert in the box or clearer order notes—so customers don’t have to reach out just to confirm what’s happening. Your feedback helps us improve, and we’re already working on making our packing slips and shipment notifications more transparent to prevent this kind of confusion in the future.
We’re glad you contacted support and that you received a quick acknowledgement. And we’re especially happy to hear that Amy followed up with the tracking information and a clear explanation shortly after. That kind of fast, precise follow-through is exactly what we aim for: when a customer asks a question, they deserve real answers—not delays, not guesswork, and not being passed around. We’ll be sure to share your kind message with Amy and our customer support team, because feedback like this really motivates everyone and reinforces the standard we want to hold ourselves to.
If there’s anything else you ever need—questions about sizing, product care, the accessory itself, or help with a future order—please don’t hesitate to reach out. We’re always here, and we’re grateful to have you as part of the Kaegreel community. 😊
Regards,
Kaegreel Team
Couldn't wear the cheap boots because the zipper came right off. They claim i damaged it by not zipping it up correctly...what does that mean. This is a pathetic overseas company with cheap merchandise and even worse customer support. Don't buy from them
kaegreel.com 回复2025-12-26
Hi there,
We’re truly sorry this happened. A zipper coming off is not acceptable, and we understand how disappointing it is—especially when you were excited to wear the boots. We also apologize that our previous explanation sounded like we were blaming you. That is not our intention, and we agree the wording was unclear and frustrating.
To resolve this fairly, our team would like to help right away. Please reply with your **order number** and a **clear photo/video of the zipper issue**, and we will offer a solution immediately—**a replacement or a refund**, depending on your preference and stock availability.
We take product quality and support seriously, and we appreciate you bringing this to our attention so we can improve.
Regards,
Kaegreel Team
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