Kaegreel | Redefining Comfort with Every StepAbout KaegreelAt Kaegreel, we believe that true mobility starts from the ground up. We are a dedicated functional footwear brand specializing in innovative barefoot shoes and ergonomic designs tailored for the needs of older adults, travelers, and those seeking relief from chronic foot pain.Our mission is simple: to provide high-quality, wide-toe-box footwear that mimics the natural movement of the foot while providing the stability and protection needed for real-world adventures—from city cobblestones to rainy trails.Why Choose Us?Targeted Support: Designed specifically for the 45-65+ demographic, focusing on stability, sensory ground-feel, and ease of wear.Pain Relief: Engineered to help alleviate discomfort from conditions like bunions, plantar fasciitis, and balance-related challenges.Direct-to-Consumer Value: By operating as an independent brand, we deliver professional-grade craftsmanship at a fair, accessible price.Dedicated Advocacy: Our support team, including favorites like Tina, is committed to ensuring every customer finds their "perfect fit" through personalized service and flexible solutions.Our Commitment to YouWe understand that international shopping requires trust. At Kaegreel, we don't just sell shoes; we stand behind them. Whether it’s navigating a sizing question or resolving a shipping "oops," our team is empowered to provide graceful, swift, and fair resolutions.Experience the Kaegreel difference today—where innovative foot health meets timeless style.Quick LinksExplore Our Collection: [www.kaegreel.com]Sizing Guide & Support: [email protected] Story: https://kaegreel.com/pages/about-kaegreel-com
以上内容由商家自行提供，未经平台核实。kaegreel.com（kaegreel.com）在 OK.one 的综合评分为 1.1 分（满分 5 分），基于本站收录的 173 条用户评价，属于购物与时尚分类，口碑较差。95% 的评价为 1 星，差评比例偏高；商家回复了 10% 的差评；评价主要围绕产品、质量、退款。数据最后更新于 2026-10-25。
Most reviewers were let down by their experience overall. Customers frequently complained about receiving products in the incorrect size, noting that the sizing did not match standard measurements at all. Many buyers also experienced extremely poor product quality with flimsy materials, faulty construction, and uncomfortable fits that made wearing the shoes nearly impossible. Furthermore, shoppers faced severe frustrations when attempting to secure refunds, as return shipping costs to overseas locations were excessively high compared to item values. The minority of people were satisfied with the footwear, finding the shoes very comfortable, well-made, and completely pain-free during daily wear.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Purchased shoes listed at $145, discounted to $50. Described as Handmade Velcro Suede, there is no Velcro. The upper feels like thin suede. Description has the line, 🇺🇸 - verified company, but product was shipped from China. Shoes feel like they should cost $20 to $30.
There is nothing constructive I can write about Kaegreel. I purchased a pair of shoes that were supposed to be size 11. When they arrived weeks later, they were several sizes too small. When I wrote the company inquiring about how to return them for a refund, the company sent back two options: 1) Return them for a refund, but the price of returning them was my responsibility and the cost of shipping them internationally was perhaps higher than what I paid for them; and 2) They would give me $4.00 and take 20% off my next order. Fool me once, shame on you. Fool me twice, shame on me. I wrote back that I choose option 3: throw the shoes in the trash and write what happened on any outlet I can identify. Do not buy anything from this company!
I can not even get my foot in the opening of the shoe! The size is correct. I finally got some one to help pull up the shoe so I could get my foot into the small opening. I had to contort my foot at an awkward angle to force it on. There is no way I can wear them with any type of socks, as too snug... it is a shame, I can't wear them, as I like the look.I guess I should not waste my time trying to return them for either my money back or a size larger to accommodate socks. I shoukd have googled them and seen the negative reviews. Sincerely, jws
Dear JWS, We are truly sorry that the opening of the shoe didn't provide the easy-entry experience we strive for. We understand your frustration and don't want you to feel like your time is being wasted. Please do not worry about a complex return. We have several flexible options for fit issues. Our Senior Support Team has been notified of your case. Please check your email for a message from us titled "Priority Support: Order [Order Number]" so we can make this right for you immediately. Best regards, The Kaegreel Management Team
I requested a refund for product that didn't work for me. Customer Service emailed that refund can be expensive since I pay return postage and that might be international. Nothing upon ordering gave any indication this was from overseas. Still wanted refund after they emailed other options. Been quite a few days since request with no reply and a product I can't use.
Dear Marie Barber, We sincerely apologize for the delay and any transparency concerns. This is not the experience we want for you. We have escalated your case to our Senior Management Team for an immediate review. Please check your inbox (including Spam) for a priority email from us titled "URGENT RESOLUTION" or contact us directly at [email protected] with your Order Number. We will resolve this within 24 hours. Best regards, The Kaegreel Executive Team
Shoes were not as described. Sizes were not US. Return policy is nonexistent in reality. Must return to China at significant expense. I have to agree with most respondents that Kaegreel is a scam. Buyer Beware
Dear Nancy Parsons, We are truly sorry for the sizing frustration and any misunderstanding regarding our return process. Kaegreel is a legitimate brand, and we stand by our products. To save you the expense of international shipping, we offer flexible local solutions, including direct replacements or partial refunds, so you aren't penalized. Please check your inbox for an email from our Senior Support Team titled "Priority Resolution" or contact us at [email protected] with your Order Number. We will make this right immediately. Best regards, The Kaegreel Management Team
Not only did they send wrong size and color . Kaegreel is a scam as told by better business bureau. They want me to pay international shipping fees to return item. This will be disputed . Company is terrible. Don't buy shoes boots ir anything from them
Dear Gail mishelow, We sincerely apologize for the error in size and color. Please check your inbox (and Spam) for a priority email from us titled "URGENT RESOLUTION" or contact [email protected] with your Order Number so we can resolve this today. Best regards, The Kaegreel Management Team
We ordered some boots and slippers the first week in February. The company charged the credit card immediately. There has been no word about the delivery of the items and it is now 2/23. I would be wary.
Dear James Hobbs, We sincerely apologize for the silence and any concern. We are a legitimate brand and assure you that your order is in transit. International shipping can occasionally experience tracking gaps before reaching your local carrier. We will resolve this within 24 hours. Please check your email for a message from our Logistics Support Team titled "Priority Update: Order Status" or contact [email protected] with your Order Number. If a package is confirmed lost, we offer a 100% full refund or free reshipment. Best regards, The Kaegreel Fulfillment Team
We never received our order. Tracking shows out for delivery since December 7th. It is now February! We have requested a full refund multiple times and are giving the run around . Do not buy from this company
Dear Vicki Dorr, We sincerely apologize for the delay and the clear breakdown in our communication. This is not our standard of service. If a package is lost in transit for this long, you are entitled to a full refund immediately. We have escalated your case to our Executive Resolutions Team. Please check your inbox for an email from us titled "URGENT: Full Refund Processed" or contact [email protected] with your Order Number so we can finalize this within 24 hours. Best regards, The Kaegreel Management Team
Steer clear of this company. The products don’t match the descriptions, they come in the wrong size and the customer service is deplorable. They would not process a return or exchange on my second pair of shoes and the most recent response from the company was, “F… You!” So disrespectful and unprofessional. I only got my money back through my credit card company.
Dear Brian Wineke, We are deeply shocked and appalled by the interaction you described. Such language is strictly prohibited at Kaegreel and does not reflect our professional standards. We are conducting an immediate internal audit of our support transcripts to identify and address this breach of conduct. While we are glad your bank resolved the financial aspect, we want to investigate this further. Please contact our Executive Management at [email protected] with your Order Number so we can take appropriate disciplinary action. Sincerely, The Kaegreel Leadership Team
Same story as everyone else writing reviews. Wrong sizes arrived. No response from kaegreel after many attempts to reach them. I wish I'd read these reviews before wasting my money.
Dear Tony, We sincerely apologize for the sizing error and the unacceptable delay in our response. Please check your inbox for a priority email from us titled "URGENT RESOLUTION" or contact service@kaegreel,com with your Order Number. We will resolve this for you within 24 hours. Best regards, The Kaegreel Executive Team
if i could give swindlers review i would they will not honor any returns and hide behind terrible policies
Dear Craig Dickens, We sincerely apologize for the frustration regarding our return policy. Kaegreel is a legitimate brand, and we do not "hide" from our customers. We offer flexible local solutions (including partial refunds or direct replacements) to avoid expensive international shipping costs for you. Please check your inbox for a priority email from our Senior Management titled "Priority Resolution" or contact [email protected] with your Order Number so we can resolve this within 24 hours. Best regards, The Kaegreel Executive Team
I give them zero stars if I could. I ordered a size thirteen shoe. They sent me was marked European size 46. That conversion is between twelve and thirteen based on internet searches. There's no way that shoe is even a twelve. I literally cannot get my foot into it. It is about the same size as one of my wife's shoes and she wears a size eleven women's. When I contacted them , they have repeatedly attempted to make it my fault as if I ordered the wrong size. However , my order clearly shows that I ordered a size thirteen. There is no shoe size scale in the world where that shoe is a size thirteen. I have disputed the charge with American Express. The times that this kind of vendor scam has happened to me before and I've disputed the charges I've received a hundred percent refund, and I expect to get the same here. P.S. Today (2/23) I received a reply from my email thread with them which read, in its entirety "fuckyou". I am saving the email, of course, so I can substantiate their use of abusive language by customer service. P.S. Today (3/31) they posted that reply below, but there is no such email in my inbox or in spam.
Dear Rex Black, We are deeply shocked and appalled by the interaction you described. Kaegreel strictly prohibits such language; it is a severe violation of our professional standards. We are launching an immediate internal audit of our email servers and support transcripts to identify and address this unacceptable breach of conduct. Regarding your order, we sincerely apologize for the sizing discrepancy. If a fulfillment error occurred (US 13 vs EU 46), we take full responsibility. While we respect your decision to involve American Express, we would like to resolve this directly and immediately: Please check your inbox for an email from our Executive Management Team titled "URGENT: Case Audit & Full Refund." We are committed to substantiating your claim and making this right. Please contact [email protected] so we can finalize this today. Sincerely, The Kaegreel Executive Leadership Team
They are not easy to deal and do not stand behind their product. I tried to return or send back for fixing, a boot that zipper came apart on. Boots were not even worn for a full month, he got them at Christmas , started wearing the week after. Zipper split before the end of January and company REFUSED to deal with problem stating it was past the 30 days! No grace at all even though this was a manufacturing defect. Recommend you do not buy ,for 2 reasons actually. #1…poor company service! #2….American company ( realized this too late unfortunately).
Dear Debbie Cameron, We sincerely apologize for the zipper failure and our rigid adherence to the 30-day policy in this case. Manufacturing defects should always be honored, regardless of a few days' difference. This is not the "grace" or service we strive for. We have escalated your case to our Senior Management Team to override the previous decision. Please check your inbox for an email titled "Priority Support: Boot Replacement/Refund" or contact [email protected] with your Order Number. Best regards, The Kaegreel Executive Team
Bought a pair of boots and pair of slippers. Slippers are too small. Boots fit left foot ok but right one digs into my ankle. Contacted company to return. They suggest I donate the items, and they will give me $7 and a 20% discount to try again. Returns are not free (which is ok), but have to be sent back to China. I'm out $80. Lesson learned. Stick with Amazon folks.
SHYSTERS!!! You can only treat your customers badly for so long before it comes back on you...
This site is a complete fake and positioned to completely deceive and rip you off. Firstly, it represents itself as a U.S. domestic company. Not so. They are located in China. If you desire to return your fake item, the customs fees you are required to pay, (Kaegreel does not honor its guarantee) is considerably more $$ then the items are worth. Total RIPOFF
Don't fall for their ads. Kaegreel sounds like some boutique Scandinavian manufacturer, right? Think again. A knock-out seller from China. Products online look interesting, in person, the cheapness shows, too small. Want to return it because it doesn't fit? Prepare to spend about what you paid for the item to ship it back to China, totally on you. But don't despair. They will give you a coupon for 30% off the highly-inflated price of the next item you buy from them that won't fit. Avoid getting stuck in an asset-depleting loop and move on.
Shoes arrived and were too small. They misstated the US size on their website. They're making exchanging a nightmare, refusing because I ordered shoes too small. They also offered a piddling refund and discount if I ordered another pair. DO NOT BUY FROM THIS COMPANY!
There's not enough space here to tell you all the things that is wrong with this company. I was going to copy and paste their direct correspondence with me but this site won't let me needless to say they stole my money sent me some broken boots and then told me that I have to pay to return them to them myself and they offered me a $6 refund and a 20% credit on a new pair of shoes that I could buy from them and that maybe I could sell them. That's their advice maybe I could sell their broken boot that they sent me the inside of the boot has a ridge in those footbed like the bottom of the shoe is broken or something and they wanted me to take pictures of it which was near impossible because it's inside the shoe on the footbed how am I going to take a picture of that. If you look online you'll see that they have a horrible reputation and everybody should remember the name Kaegreel is not a reputable company.b they are actually one of these companies out of China that are just out to scam people. Bill somebody $79 for a pair of boots send them broken boots and it's in an opposition to their own clearly stated refund policy right on their page that if it's a defective product they will have it sent back to them and a refund issued within 7 Days of receipt they told me I couldn't even mail it back unless they gave me the address and they won't give me the address to mail them back and they said that any if I try and mail them to any other address like the address they came from it would be considered a fraudulent return and so therefore would exclude the return. Fortunately I did buy them through Klarna. I have opened a case with them because usually they have repeatable stores on their website it's why I trusted this this particular store without looking up reviews on it but obviously you're just going to have to look up reviews on any store out there but this one has terrible reviews obviously I'm not the first person this has happened to you it's just really bad timing for our family and I just want to prevent anybody else from going through this with these con artists.
It took 8 weeks to get two pairs of size 12 shoes. One fit fine but I could not get my feet in the other pair - too small. They asked me if I could "keep or transfer your shoes?" They then wrote, "For your order, we paid high product and logistics cost, but did not get high profit. I hope you understand and support this." What?! Company insists I pay return shipping and any tariffs. They will not refund if the package has even one cent due when they receive it. How do I even pay the tariffs?! Seems like a guarantee I will not get a refund. Their emails are slightly threatening in tone. I've never heard such nonsense. AVOID KAEGREEL!!!
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