Hi, Yonas,
Thank you for your feedback. Please note that the rates are established according to high quality routing we choose and other international costs.
Keep in mind that you can get free credit by subscribing to get offers by email. Log in and look for the orange button "Get Offers" down the homepage of the website. Tap that and follow the next easy step. We have constant bonuses and discounts for you.
Regarding the call quality, since you're using the app, please take into account that this relies on your WiFi or cellular data Internet connection and device settings as well.
Make sure:
-you have the latest app version installed on your device.
-you do not have any VoIP restrictions from your Internet provider.
-your Internet connection is not very slow and thus cannot connect you to our servers.
For any questions, you can contact our Support Team, available 24/7.
Thank you for being with us!
Your KeepCalling Team
Hi, Ray,
Thank you for bringing this up. Please contact our Support Team, available 24/7, so they can further investigate and solve any possible issue.
Thank you for being with us!
Your KeepCalling Team
Hello,
Thank you for getting in touch.
We understand your concern regarding the recent changes to the KeepCalling app and the difficulty you are experiencing
We truly appreciate your feedback regarding the Speed Dial feature. We understand that this function was very useful for quickly accessing frequently used numbers, and we value your suggestion. Your comments have been forwarded to the relevant department for review and consideration in future updates.
You can view and manage your Speed Dial numbers in your online account at:
https://www.KeepCalling.com/account/home.
At the moment, you can still make calls using the app through the following options:
1. Keypad – manually dial the full international number including country code
2. Contacts – use your phone’s contact list with numbers saved in international format (+country code)
We appreciate your understanding and thank you for your valuable feedback, which helps us improve our services.
Your KeepCalling Team
Hi, Noah,
Thank you for getting in touch! We checked your account and we can see you recently had a longer call.
Since you're using the app, please take into account that the quality of the calls, when using the app, relies on your WiFi or cellular data Internet connection and device settings as well.
Make sure:
-you have the latest app version installed on your device.
-you do not have any VoIP restrictions from your Internet provider.
-your Internet connection is not very slow and thus cannot connect you to our servers.
For any questions, you can contact our Support Team, available 24/7.
Thank you for being with us!
Your KeepCalling Team
Hi, Nacer,
Thank you for getting in touch!
Since you're using the app, please take into account that the quality of the calls, when using the app, relies on your WiFi or cellular data Internet connection and device settings as well.
Make sure:
-you have the latest app version installed on your device.
-you do not have any VoIP restrictions from your Internet provider.
-your Internet connection is not very slow and thus cannot connect you to our servers.
For any questions, you can contact our Support Team, available 24/7.
Thank you for being with us!
Your KeepCalling Team
Hello,
We are sorry to hear that you experienced issues with your calls. As noted on our website, calls to Iran may encounter problems due to the local situation there, and there is not much we can do for now.
For more information and help with your issues, please contact our Support Team, available 24/7.
Keep in touch!
Your KeepCalling Team
Hi Ammar,
Thank you for getting in touch!
We checked your account and we can see that, per your request, your order was canceled, and your credit card was refunded.
For any other details or questions, our Support team is available 24/7.
Keep in touch!
Hi, Mary,
We appreciate you bringing this to our attention. We understand your frustration and have checked your account to clarify things. We can see that your order was canceled, and your credit card was refunded.
Let us know if there is anything else we can do for you. Our Support team is available 24/7.
Your KeepCalling team
