Hi Yinka,
Thank you for getting in touch! We can see calls have been made recently, and even a longer one two days ago.
Since you're using the app, please take into account that the quality of the calls, when using the app, relies on your WiFi or cellular data Internet connection and device settings as well.
Make sure:
-you have the latest app version installed on your device.
-you do not have any VoIP restrictions from your Internet provider.
-your Internet connection is not very slow and thus cannot connect you to our servers.
For any questions, you can contact our Support Team, available 24/7.
Thank you for being with us!
Your KeepCalling Team
Hi, Farideh,
We are sorry to hear that you experienced issues with your calls. As noted on our website, calls to Iran may encounter problems due to the local situation there, and there is not much we can do for now.
For more information and help with your issues, please contact our Support Team, available 24/7.
Keep in touch!
Your KeepCalling Team
Hi Paul,
Thank you for getting in touch!
Since you're using the app, please take into account that the quality of the calls, when using the app, relies on your WiFi or cellular data Internet connection and device settings as well.
Make sure:
-you have the latest app version installed on your device.
-you do not have any VoIP restrictions from your Internet provider.
-your Internet connection is not very slow and thus cannot connect you to our servers.
For any questions, you can contact our Support Team, available 24/7.
Thank you for being with us!
Your KeepCalling Team
Hi Fatema,
We are sorry to hear that you experienced issues with your calls. As noted on our website, calls to Iran may encounter problems due to the local situation there, and there is not much we can do for now.
For more information and help with your issues, please contact our Support Team, available 24/7.
Keep in touch!
Your KeepCalling Team
Hello,
We are sorry to hear that you experienced issues with your calls. As noted on our website, calls to Iran may encounter problems due to the local situation there, and there is not much we can do for now.
You can check the duration of your calls in your account and see the amount spent if connected. For questions about this, please contact our Support Team, available 24/7.
Keep in touch!
Hi Sigrid,
Thank you for your feedback. Checking your account, we can see that you have been in contact with our Support Team and that your eSIM is activated.
Please note that the Travel eSIMs we offer are data-only services. This means they do not include a phone number and cannot be used for voice calls or SMS messages. They can only be used for mobile data access.
Please get back to our agents if you have issues using mobile data.
Keep in touch!
Your KeepCalling Team
Hi, Gregory,
Thank you for your feedback. Please note that the rates are established according to high quality routing we choose and other international costs. As you know by now, we have no hidden fees, and make no compromise about connection quality to get the minimum rates on the market. But we can assure you they are really competitive and economical.
We constantly work to provide the best possible price while maintaining our high call quality without any additional fees.
Keep in mind that you can get free credit by subscribing to get offers by email. Log in and look for the orange button "Get Offers" down the homepage of the website. Tap that and follow the next easy step. We have constant bonuses and discounts for you.
Hope that helps! If you need our help with any of the above, please don't hesitate to get in touch with our Support Team.
Your KeepCalling Team
