Hi, Vitaly,
Thank you for your feedback. We understand how important it is to have access to your call history, and we apologize for the inconvenience caused.
As part of our recent transition to the new version of the KeepCalling app, the call history from the previous version could not be transferred to the new system. Unfortunately, it is not possible to recover and add the old call records to the new app's call history. However, all new calls made through the updated app will appear normally in your call history going forward.
We understand your concerns and want to reassure you that this situation was the result of a one-time platform migration.
Regarding your calls, since you're using the app, please take into account that the quality of the calls relies on your WiFi or cellular data Internet connection and device settings as well.
Make sure:
-you have the latest app version installed on your device.
-you do not have any VoIP restrictions from your Internet provider.
-your Internet connection is not very slow and thus cannot connect you to our servers.
If you need further assistance, please fell free to contact us. Our Support team is available 24/7 for any other questions.
Keep in touch!
Your KeepCalling team
Hello,
Thank you for taking the time to review our services! We are sorry that you are experiencing issues with the app, but our Support Team will contact you to assist further. For any questions, they are available 24/7!
Your KeepCalling team
Hi, Samira,
We are sorry to hear that you experienced issues with your calls. As noted on our website, calls to Iran may encounter problems due to the local situation there.
Our Support Team is in contact with you for further assistance, but there is not much we can do for now.
As for charging unconnected calls, we do not do that, please check the Call records in your account.
For any other questions, please contact our Support Team, available 24/7.
Keep in touch!
Hi Shima,
We are sorry to hear that you experienced issues with your calls. As noted on our website, calls to Iran may encounter problems due to the local situation there, and there is not much we can do for now.
For any other questions, please contact our Support Team, available 24/7.
Keep in touch!
Hello,
Please give us more information about your account, so we can further investigate any possible issues. Regarding emails with offers being sent via email, you can unsubscribe anytime you want to from your online account.
For any other information or help, you can contact our Support team, available 24/7.
Keep in touch!
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating this situation must have been.
To help us investigate the matter further and find a suitable solution, please contact us with additional details, such as your email address, phone number, or any relevant information related to your case.
Keep in touch!
Dear Simon,
Thank you for your feedback. We understand how important it is to have access to your call history, and we apologize for the inconvenience caused.
As part of our recent transition to the new version of the KeepCalling app, the call history from the previous version could not be transferred to the new system. Unfortunately, it is not possible to recover and add the old call records to the new app's call history. However, all new calls made through the updated app will appear normally in your call history going forward.
Please note that your call records have not been lost. The last 30 days of call records remain available in your online account, and we have also provided you by email with your call records from April 1, 2023, through May 26, 2026.
We understand your concerns and want to reassure you that this situation was the result of a one-time platform migration. We appreciate your patience and understanding as we continue improving our services.
Please let us know if you have any additional questions or if there is anything else we can assist you with.
Hi, Karshud,
Thank you for taking the time to send us your feedback. Since you're using the app, please take into account that the quality of the calls, when using the app, relies on your WiFi or cellular data Internet connection and device settings as well.
Nevertheless, please contact our Support Team so they can further investigate all possible issues.
Keep in touch!
Your KeepCalling team
