Kentfaith provides you with professional photography accessories: camera tripods, dslr backpacks, flash, microphones, lens filters, adapter for better photography.
Reviewers had a great experience with this company. Many loyal customers frequently praise the remarkably affordable prices, solid build quality, and dependable performance of the various photographic accessories and filters available on the website. Shoppers also deeply appreciate the exceptionally fast delivery service and reliable packaging that consistently ensures delicate items arrive safely and right on time.
However, some people mentioned occasional issues with their orders, noting delayed international shipments, missing packages, and frustrating tracking confusion during transit. A few reviewers were clearly not happy with receiving defective items and experiencing unhelpful customer support responses regarding complicated refunds and returns.
I purchased a microscope camera for 54 bucks.
I used it for all of 3 minutes when the lens fell of. they asked me to "paste it together". you just don't start pasting lens onto things. they asked me for video so I went to send that and the camera came apart completely.
Then they stopped talking to me.
They sell cheap junk and wont back it up.
Kentfaith 回复2023-05-30
Dear customers,
Thank you for shopping at K&F Concept.
We provide warranty service if the product has quality issues.
Please check the email: [email protected]
Sorry for the inconvenience caused by this order.
Best Regards
Kentfaith
My parcel WAS NOT delivered. However, they sent another one after weeks and weeks of arguing back and forth. They only sent another one if I agreed to change my review, not because they wanted to look after the customer.
Kentfaith 回复2023-05-16
Dear customer,
After we check the shipping status,we found that your package was delivered on 2023-05-11 10:46 Authority to Leave, Adelaide, Your parcel has been delivered according to delivery instructions.
Please check:
https://t.17track.net/en#nums=YT2312221266023357
It seems your parce was delivered, could you please check with your family or neighbor to see if they have signed it for you?
Or you can contact with your local post office to help you check it
Local tracking number MP0020984268
Aramex depot website: https://www.aramex.com.au/
If you have any question, please feel free to contact us
Best Regards
Kentfaith
Rip off merchants…they use a .co.uk site domain, but are in China. They are not a UK company but in China.
It’s took 5 days for them to dispatch (receipt of tracking code) , then claim they can’t cancel an order even if it hasn’t been sent. Express sending takes 10 days , 5 days to dispatch and 5 more to arrive.
Impossible to get a refund as they clearly state HAVE TO Break the law and declare the goods to customs as 20 USD but best of all you MUST NOT use a courier to send it back.If you break these terms they will not do a refund.
Thanks Kent Faith for your reply. Unfortunately as with all communication you are unable to understand English. I never wanted your Camera and still don’t..Your rules about returns make it IMPOSSIBLE and ILLEGAL to return anything. I’d be breaking the law with the wrong Customs declaration and you ask fir tracking but clearly state I’m not to send it back by a courier who does tracking.
You haven’t answered my emails on how to send it back legally and with tracking…that’s because its impossible to do..
I will refer this review to the Customs Authorities as you state in this review you are promoting me to carry out Customs Fraud..
Kentfaith 回复2023-05-09
Dear customer,
We are sincerely sorry that all orders completed before 9:00 am GMT+8(Mon-Sat) will be shipped on the same day as ordered. We could not help you cancel the order when your order is shipped.
Here is our delivery time that you can check in our website and your package was delivered on time
https://www.kentfaith.co.uk/delivery
The package was delivered on time.
We suggest you to use the item when received since you may like it.If you are not satisfied with it that we also have 30 days return policy that you can return it back for refund
But where it is shipped, the return package must be returned to whichever warehouse. Difference warehouse have difference rules that we also need to follow it.
We recommend that you declare parcel goods under $20 to avoid duties, but of course, you can declare truthfully and pay the duties yourself first, just make sure we receive the goods without any duties, otherwise, the local customs will return the parcel.
If you have any question that please kindly contact us and advise us the return tracking number,we will issue refund to you when received it
Email: [email protected]
Best Regards
Kentfaith
Compré una rótula kf-28 en junio del año pasado, 11 meses y 6 salidas con ella después, al quitarla del trípode se quedó el rotador en la placa del trípode y el resto de la rótula en mi mano (va montado a rosca). Se lo comunico por mail y envío una foto y me dan la opción de enviarme otra, pero tengo que pagar 10 dólares aún estando en garantía.
Muy mal producto y muy mala atención postventa, a ver en qué termina pero vamos, nunca más.
[RESPUESTA]
Your policy is to sell products that, if you have luck, they last slighty more than a year, and if the product fail before that, you tell the customer to pay to get the product working again, you can call it what you want, but you are telling me to pay more than a third part of the prize I’ve paid for the ball head, that fails very quickly because a poor design and quality. Good luck swindling people and paying youtubers to tell that you have good products
Kentfaith 回复2023-05-05
Dear Customer,
We do have 1 year warrany policy.
Within 1 year, buyers can send K&F Concept products back for free repair service, in this case, buyers pay all the shipping fees in both sides. Which mean you should pay us the shipping fees for us to send them back to you. much appreciated for your understanding.
You can check it on the warranty item. https://www.kentfaith.com/warranty
Sorry for the inconvenience caused by this order.
Best Regards
Kentfaith
"On blocked list" since I sent back defective product...
I have ordered a backpack which has arrived defected (some dents and holes on the hard part of the backpack). So I chose to send it back for full refund. Since then I'm on a "blocked list", I can't place any orders, and the Fb chat support won't send any answers. Since 1 and a half weeks I keep sending request messages to get help, they see the message but never reply. Enough. I have received a defective product what I have sent back, and now I can't place any orders nor get help or support. After one and a half week trying and waiting it's finally enough. Really-really bad customer "support"...
Update: My account was deleted from their side as well... Lost all my data from earlier purchases, all collected points, all invoices...
Worst company i have ever dealt with.
Never received my order and refused to refund
just the offer a poxy voucher. RUBBISH!
Kentfaith 回复2023-05-05
Dear customers,
We are sorry that the shipping time was not updated after April 12
We have reported this issue to our shipper and checked the status of your shipment and will reply to you if there is any update.
We just offer you a solution that if you have any products to purchase, we can send a voucher that it is more convenient for you to order it direclty.
Of course, we respect our customer's choice and have issued the refund, you can check your paypal or credit card.The refund will return back to the account you pay for this order.
Sincerely sorry for the inconvenience caused by this order
Best Regards
Kentfaith
They are awful.
The product did not work and they refused to refund me.
The microphone didn’t work and refused to connect to a UK network
Do not buy from this company.
They have a UK website but based in China which is what I wanted to avoid for this exact reason. Returns have to go back to China at our own expense.
In response to their reply below:
They keep blaming the sim
The sim is unlimited data, the camera works for an hour and then stops working. You then reset it and it starts working for an hour and then stops again
They are trying to get out of paying for the shipping to replace the faulty camera.
There was nothing in my email chain with them saying that I ran out of data. It’s unlimited!! And I have perfect reception
They were even blaming me for not being able to insert the Sim properly.
There are other reviews from them below with people with the same problem and them trying to worm their way out of not honouring a refund and postage for faulty items.
Very very tedious
Kentfaith 回复2023-04-18
Dear customer,
After we check the order that the item you order is 4G camera.
During your inquiry, we also clearly told you that the 4G camera requires a 4G SIM card to be inserted and cellular mobile traffic to be used.
Your history email clearly indicated that the camera was working, but because you ran out of traffic, you did not want to top up the cellular traffic, so the camera did not work.
We are sorry that the product did not meet your needs, we have a 30 day no reason return policy, if you are not satisfied with the product, you can contact us and we will send you the return address. As there is no quality issue that the return shipping fee need to pay by you.
We have more than 100,000 SKU items.In order to let the customer get the package asap,most of the product will be shipped from our oversea's warehouses.
But sometime due to the promotion will cause the item is out of stock,so it will ship from China warehouse.
We also have replied to you that if there is any issue of the camera that you can send us video to reflect the issue and we can know which step is wrong,while you do not do it.We are willing to help you solve the issue if you can provide it.
Email: [email protected]
For more information needed, please contact us back.
Best Regards
Kentfaith
DO NOT BUY FROM THESE GUYS
I bought a 4G solar panel security camera and it doesn't work. Live feed doesn't work and the zoom, move function doesn;t work. I have tried to contact them via email and whatsapp and no response.
Edit after their feedback - I KNOW HOW TO READ A MANUAL. Condesending or what?
Kentfaith 回复2023-04-17
Dear customer,
We are sincerely sorry that the item do not work.The package have a manual that you can refer to set up the camera.
If there is any issue of the item that you can send us video to confirm the issue that we can know which step is wrong.
Email: [email protected]
For more information needed, please contact us back.
Best Regards
Kentfaith
I placed an order and immediately emailed them to cancel it having found a better product elsewhere. I had no reply until the next day when they claimed it had been shipped the previous day, despite me receiving no shipping notification until after this email exchange. They were in fact lying because the Royal Mail tracking clearly showed it wasn't shipped until the evening of the second day.
When I explained I would be returning it and wanted a full refund including postage because it had been posted after they had responded to my email and knew I didn't want it, they kept offering me token amounts to keep it, despite me explaining I had no use for it. This made me feel they just wanted to keep as much of my money as possible by trying to get out of a refund.
In the end they refunded the item value (after me having to chase it up) but not the postage cost which they only incurred by sending the item after they knew I wanted to cancel the order, and in any case included a steep mark-up on the actual Royal Mail cost for the service they used (they charged £5.99 for a £3.35 service).
Kentfaith 回复2023-04-17
Dear customer,
In order to let you receive the package asap that our shipper will arrange to ship it out before we review the email.The system also need some time to upload the tracking number.
We are sincerely that we could not help you cancel the order once the item is shipped.
Our shipping cost is also based on the shipping cost provided by the overseas warehouse, we will not overcharge you. The shipping cost of overseas warehouse is determined by the different weight of different products and different warehouse locations.
We have 30 days return policy that if you do not like the item that you can return it back for refund.We could not refund the shipping fee to you since we also have paid for the shipper and also advise you before taking return.
Please check
https://www.kentfaith.co.uk/faq_11528
We also have arranged to issue refund to you when receive the return package,if you have any question,please feel free to contact us.
Email: [email protected]
For more information needed, please contact us back.
Best Regards
Kentfaith
Fast service and good product for the price.
Both filters are what I expected and the quality of the glass is good. I think a bit of improvement can be done to the glass holder, since it has two slides available but one of them let the glass slide a little bit which if I wasn't paying attention the glass would have fallen and break.
Other than that very easy to use product.
Kentfaith 回复2023-03-24
Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service.
For any questions,please feel free to contact us.
Ordered and received 112mm Circular Polarizing filter. Product looks very high quality and packaging excellent. Only reason for not giving 5 stars is that delivery is quite slow, shipping from China.
Kentfaith 回复2023-03-18
Dear Valued Customer,
Thanks for your order.
Kentfaith has more than 100000SKUs, in order to effectively improve the transportation time, most products will be shipped from overseas warehouses, but sometimes due to increased sales/seasonal demand may cause short-term stockouts, so will be shipped from China.
But we also offer express shipping,you can choose freely when placing an order.
Best regards
Kent Faith
Ordered and received 112mm Circular Polarizing filter. Product looks very high quality and packaging excellent. Only reason for not giving 5 stars is that delivery is quite slow, shipping from China.
Kentfaith 回复2023-03-15
Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service.
Kentfaith has more than 100000SKUs, in order to effectively improve the transportation time, most products will be shipped from overseas warehouses, but sometimes due to increased sales/seasonal demand may cause short-term stockouts, so will be shipped from China.
No customer service at all. You will be lucky, if you will receive your goods. But in my case, delivery company delivered the parcel to wrong address. Contacted the seller numerous times, all he was doing- sending the tracking number and saying that it is delivered. I contacted delivery company 3 times, it was confirmed by them, that by SAT NAV - the parcel has been delivered incorrectly. Also they confirmed, that seller hasn’t opened a claim with them about the delivery to wrong address. Seller keeps saying, that HIS shipping company has confirmed that item is delivered. (Probably by tracking number, which was sent to me numerous times). Sent me an email with some attachement cut out from something in Chinese, that they have opened a case. So no goods, no money back for me. Offering me 20% discount to buy from them again. Joke.
UPDATE:
3 months and still no refund or item. Getting e-mails from seller each week, if we do that, will you help us to remove review. All they care is their rating. And they response to review clearly shows how they handle the situations when there is problem with delivery - THEY DO NOT CARE! And no- it is the seller, who has to open a claim with delivery company as they have contract with them.
Kentfaith 回复2023-03-03
Dear valued customer,
After we check your package status,it shows that your package was delivered on 2022-12-29 13:44
WARRINGTON SERVICE CENTRE, Delivered
https://t.17track.net/en#nums=WO6555519074
As the package was delivered by your post office that you can contact your local post office and ask for more details.
We also provide your local post office information and opened a case to check with your pacakge since you do not receive it,but the post office confirm that they delivered it to you.
In this cases,you can ask for your local post office provide you the package lost proof for compensation.
Sincerely sorry for the inconvenience caused by this order
For more help needed, please contact us back.
Best Regards
Kentfaith
I had an initial disappointing experience with Ken Faith. However, they did rectify this and I now have the filters that I ordered so am happy.
Kentfaith 回复2023-02-21
Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service.
Customer service was responsive to my inquiries. My laptop did not fit the smaller sized bag as indicated it would, which was a bit frustrating. But finally we got it exchanged for the larger bag, and it all fit great. Really nice design and works amazing! I love the bag!
Kentfaith 回复2023-02-07
Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service.
The bottom line for me was it's a high-quality product at a reasonable cost. I did not need any additional support from the company so I cannot comment on that. I would definitely consider K&F Concept again should the need arise.
Kentfaith 回复2023-02-07
Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service.
I would start by saying not the best experience ever. Customer service does not exist!
They can only reply, after ages, via email, just to say sorry to hear that. Meanwhile, you have paid for an item that does not arrive and maybe 2-3 weeks have already passed. Anger and frustration grow and after a dozen emails ,after exactly 1 month you get your money back. I personally will never try again to buy anything from this company
Kentfaith 回复2023-02-08
Dear Customer.
After our inspection, the package was not updated after January 4.
We also checked with our shipper about the problem with your package.
We have issued refund for this order after confirmed the package is lost
Sincerely sorry for the inconvenience caused by this order
Best Regards
kentfaith
I purchased a pair of 20x50 binoculars recently. the number 20 qualifies the magnification strength - that is a universal standard of magnification reference.
On delivery and then compared to my existing 10x50 binoculars and also compared to a friend's 12x50 binoculars it was clear that the magnification strength of the K&F supplied binoculars was in fact NOT 20x50 but 8x50 - the number 8 being the actual magnification strength and not 20 magnification as shown on both the supplied binoculars and the box the binoculars were packaged in. These supplied binoculars were FAKE. When I questioned K&F on these supplied FAKE binoculars they insisted they were in fact 20x50 binoculars and they followed by stating that "maybe different countries have different standards".
An absolutely ridiculous and ludicrous statement to even think of offering as an explanation. These binoculars were revealed to be simply FAKE and falsely advertised and marked.
FAKE is FAKE anywhere in the world.
K&F then offered me a AUD$10 refund as compensation and only on my insistence increased that to AUD$15.
I also came to realize that K&F are "masquerading" as an Australian based company but in reality are only based in China and any returns would have to be posted directly to China at my cost.
I noted a similar comment by a UK based purchaser's review with a similar experience where K&F appeared to be a UK based company.
Based on the 4 emails required to finally get this ridiculously irrelevant AUD$15 refund and the consumption of my time I would not deal with this company ever again and will be fully sharing my experience on this experience with any other person who may consider purchasing any item from these people.
FAKE is FAKE and FALSE is FALSE globally.
Kentfaith 回复2023-02-02
Dear Valued Customer,
Thanks for purchasing from Kent Faith.
We have more than 100,000 SKU items.In order to let the customer get the package asap,most of the product will be shipped from our oversea's warehouses.
But sometime due to the promotion will cause the item is out of stock,so it will ship from China warehouse.
We are sincerely sorry that the item does not meet at your expectation.Difference suppplier have the difference stadard of the specification.
We have 30 days return policy that if you are not satisfied with the item,you can return it back for full refund.
Best Regards
Kent Faith
Got 4G trailcam from this company that got faulty one week after. It said IP66 as waterproof but after a week in the fields it had water from the rain in the batteries. Now it doesn't work properly and batteries show 0%. Try to sort it with company and after long talks from their technical support I was reminded that one month had pass so could not return the item any more even after I explained that my complaint was made one week after the purchase. Really sad with all this item was acquired for a Conservation group with money we finally had got from fund raising…
Kentfaith 回复2023-02-01
Dear Valued Customer,
I'm sorry to cause you trouble, hunting camera is waterproof, IP66 waterproof rating, can prevent rain but can not soak water, so you are recommended that you do not put in places prone to water, although into the water, but you told us to use the hair dryer to solve the problem, as it is now winter, the weather in the UK is relatively cold, solar energy needs to absorb heat in order to convert into electricity:
1.cloudy days, no sunlight, solar cells will not charge the battery, this is a normal phenomenon. In fact, many times there will still be light on cloudy days. As long as there is light, the solar panel will still produce current to charge the battery, it just depends on the strength of the light. In short, the stronger the light, the better the charging effect, and for the winter, the light intensity is as low as 200W/m², even if the solar panel shows a charging logo, but in fact there is no electrical energy conversion, in addition to the winter sunlight exposure time is only 60% of the usual; so the winter charging efficiency will become lower;.
2.solar panel battery with the temperature change will also receive the impact of the charging efficiency to 25 ℃ down to 10 ℃ as a benchmark, down 1 ℃ charging efficiency decreased by 0.47%, when the temperature in 10 ℃ to 0 ℃, the efficiency can only reach 70%, this time the electric ion will slowly become inert at low temperatures, which is the physical characteristics of the battery, although we use the low temperature battery still has a certain impact;.
3.the daily maintenance of the solar panel, pay attention to the clean surface of the solar panel, and according to the sunlight exposure, every 2 months or so to adjust the angle of the solar panel, so as to better maintain the best effect of charging.
Because you are not satisfied with the problem of this battery, within 30 days we have given the return address for you to return, but you did not reply to us to return the tracking number but have continued to use the product, after more than 30 days and informed us want to return, I'm sorry, according to our after-sales policy more than 30 days is not accepted for return, you can return to check at your own expense, reissue at your own expense; thanks for understanding!
Do not buy adapters from KF Concept. Bad product, worse ever customer service. They will just try to trick you so that they do not have to give your money back!
I bought an adapter for my Nikon Z9 from KF Concept. It does not even fit with the camera.
I contacted them for refund and return label on the 10.01 . The next day they asked for a video showing the problem.
On the 13.01 they admitted that it is a "manufacturing tolerance issue". I asked again for refund and return label.
On the 16.01 they answered blaming my camera. But my camera is working nicely with my Nikon lenses. So I open a case with PayPal and I asked again for refund and return label.
On the 17.01 they said they accept a return and I should sent the item back. In that email, they provided the return address and also mentioned the return condition saying "For non-quality related warranty claims, buyer is responsible for shipping costs". The product clearly has quality issue so I should not pay the return shipping cost. I asked where is the return label.
On the 18.01 they said I should pay the return shipping cost myself. I explained to them that it should be them who provided a return label. I decided to escalate the dispute in Paypal. I will let you know how it goes.
Update: My Z9 does not have any issues. It is working nicely with all my Nikon lenses. Do not buy anything from KF Concept unless you want to have days of headaches trying to get your money back. on 19.01 Mr. Matthew (if that is really his name) wrote : "please return to this address, and keep the receipt of shipping fee, we will refund product and fee together once get your returned parcel". That will be then 30,59€ (cost of the item) + 5,49€ (shipping cost). On 20.01 I sent the item back. They received the item on 24.01. On 26.01 I received a message from PayPal that KF concept refunded 30,59€. That day, I was asking "Matthew" about the refund of the shipping cost. But on the 27.01 he wrote this "we need to apply to our manager to issue refund the shipping cost to you,it may takes a little time. Please wait some more days to receive the shipping cost." Before, he said the cost of the item and shipping cost will be refunded TOGETHER and now, it is not?? In addition, Paypal is still blocking the refund because PayPal is still waiting for KF Concept to confirm that they receive the item. But until now, the 02.02, KF Concept did not confirm that they receive the item yet, although, DHL confirmed that KF Concept already received the item on 24.01. Therefore, the money is not in Paypal account yet. I am saving all those email I received from Herr Matthew because If I do not receive my money soon, I will report it.
I received the refund of the cost of the item on the 07.02. That is almost a month since the first day I asked for a refund.
KF Concept still refused to refund the shipping cost though. Now, they do not answer my email anymore. I told them I will file a complaint to the German customer protection agency but it seems like they think I am bluffing. I do not want to be "the bad guy" but they ask for it. They are liar and they should not just get away with it.
Kentfaith 回复2023-01-27
We are sorry to have caused you any trouble.
Because we recently found that the nikon Z9 mount has some compatibility issues, so we would like your help to test if this is the problem.
https://www.dpreview.com/news/8017870414/nikon-issues-technical-service-advisory-for-z9-cameras-with-faulty-lens-release-buttons
If you don't want to, please return the product to the return address, thanks!
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