Hello Bernie,
Thank you for sharing your experience with us! We’re glad to hear that our team was able to help resolve your issue and that you’re enjoying the food, service, and variety. It’s also completely understandable to take a break when needed.
We truly appreciate your feedback and hope to see you again whenever you’re ready to continue your journey. 😊
Best regards,
Keto Cycle Team
Hello Becky,
We’re very sorry to hear about your experience and completely understand how frustrating this situation must be. That is certainly not the experience we want for our users.
We’d like to clarify that all information regarding payments, renewals, and cancellations is clearly presented during checkout and in our Terms & Conditions, and if a subscription is canceled correctly through the original purchase platform (App Store, Google Play, or our website), no further charges should occur. Deleting the app alone does not cancel a subscription, which can sometimes cause confusion.
Please contact our support team directly at [email protected] so we can review your account, clarify what happened, and help resolve this issue properly.
Best regards,
Keto Cycle Team
Hello Vicoria,
We’re truly sorry to hear about your experience and understand how upsetting this situation must feel. Unexpected charges can be extremely stressful, and we take concerns like yours very seriously.
Please know that we cannot charge a customer without them actively providing their payment details and completing the checkout process, and all information regarding subscription pricing, renewals, and cancellations is clearly presented during checkout and in our Terms & Conditions. That said, we understand that misunderstandings or technical issues can sometimes occur, and we’re very sorry if this caused frustration or confusion.
We would really appreciate the opportunity to review your account in detail, check the charges you mentioned, and clarify what happened with the refund. Please reach out to our support team at [email protected], and we’ll do our best to assist you and address this properly.
Best regards,
Keto Cycle Team
L
Lynn Wegiel · 写过 2 条评价 · 体验于 2026-02-05 ·
★★★★★
很好,直到您尝试取消
当我需要它时,这是一个很棒的应用程序。 然而,当我取消预订时,他们一直向我收费。我回复了我的账单,他们向我保证它已被取消。他们还在向我收费。我再次联系他们,他们试图告诉我,我在 2023 年购买了两个月的订阅!是的,我知道!我访问他们的网站,查看是否可以与某人交谈,但联系按钮上没有任何信息。 有一个描述说他们的反应是人工智能,现在有意义了。我不知道从这里该去哪里。 在我的 Google Play 或其他列出订阅的地方实际上没有任何地方可以显示它们。不要这样做,伙计们!
Keto Cycle 回复2026-02-06
Hello Lynn,
We’re really sorry to hear about your experience and completely understand how frustrating and upsetting this situation must feel. That’s certainly not the experience we want anyone to have, especially after you believed your subscription had been canceled.
We want to clarify that all subscription details, including renewals and cancellation instructions, are clearly presented during checkout and in our Terms & Conditions. If a subscription is canceled correctly through the original purchase platform, no further charges should occur. In some cases, confusion can arise if a subscription was purchased on a different platform than expected, or if the cancellation didn’t fully complete due to a technical issue. We’re very sorry if this wasn’t communicated clearly to you.
We’d really like the chance to review your account in detail, verify the subscription status, and help resolve this properly. Please contact our support team at [email protected], and a member of our team will assist you directly.
Best regards,
Keto Cycle Team
C
Charlene Scheer · 写过 7 条评价 · 体验于 2025-10-16 ·
★★★★★
噩梦试图取消这个…
噩梦般地试图取消此订阅。不得不与我的信用卡公司发生争执,让他们停止向我收费。从未使用过此服务。
Keto Cycle 回复2026-02-05
Hello Charlene,
We’re really sorry to hear about your experience and understand how frustrating this must have been. That’s certainly not the impression we want to leave, especially if you weren’t able to use the service.
All subscription details, including renewals and cancellation instructions, are clearly presented during checkout and in our Terms & Conditions. When a subscription is canceled correctly through the original purchase platform, no further charges should occur. That said, we’re very sorry if something didn’t work as expected in your case.
Please contact our support team at [email protected] so we can review what happened and assist you further.
Best regards,
Keto Cycle Team
Hello Jan,
We’re very sorry to hear about the confusion regarding your subscription and completely understand how frustrating this must feel. Please be assured that we cannot charge any customer without them providing their payment information and completing the checkout process. All subscription details, including payments, renewals, and cancellation policies, are clearly presented in our Terms & Conditions and during checkout to ensure transparency.
We sincerely apologize if this caused any misunderstanding. Please feel free to contact our customer support team at [email protected] so we can review your account, clarify the situation, and assist you with the next steps.
Best regards,
Keto Cycle Team
G
Ginny Schniewind · 写过 1 条评价 · 体验于 2025-11-18 ·
★★★★★
好的
又好又容易
Keto Cycle 回复2025-11-19
Hello Ginny,
Thank you so much for sharing your experience! We’re really happy to hear that you find Keto Cycle good and easy to use. Your positive feedback means a lot to us and keeps us motivated to continue improving. 😊
Best regards,
Keto Cycle Team
Hello there,
We’re truly sorry to hear about the challenges you’ve experienced and completely understand how frustrating this must be. It’s clear that both the app’s limitations and the support you received have caused significant inconvenience, and that is not the experience we want for our users.
Regarding the app, Keto Cycle is designed to provide personalized meal plans, recipe options, and workouts, but we understand that there are areas where the variety of recipes and tracking features may not have met your expectations.
As for customer support, we strive to resolve technical issues efficiently, and we apologize that your experience fell short in this case.
Please contact our customer support directly at [email protected] with the details of all the problems you’ve encountered. Our team will review your account thoroughly, provide clear guidance, and work to resolve any technical or account-related issues so you can use Keto Cycle as intended.
Best Regards,
Keto Cycle Team
M
Marsha E Depuy · 写过 3 条评价 · 体验于 2025-08-10 ·
★★★★★
如果可以的话我会给零星
如果可以的话我会给零星。客户服务
Keto Cycle 回复2025-11-03
Hello Marsha,
We’re very sorry to hear about your experience and understand how frustrating this must feel. Our goal is to provide helpful and responsive support, and we regret that we fell short in your case.
Please feel free to contact our customer support team at [email protected] so we can review your situation and do our best to make things right.
Best regards,
Keto Cycle Team
Hello Sam,
We’re excited that you’re giving Keto Cycle a try! We hope the app helps make your keto journey easier and more enjoyable. 😊
Best regards,
Keto Cycle Team
Hello Maria,
We’re so happy to hear that you’re enjoying the app and finding all the features helpful. It’s wonderful to know our team’s support and the tools we provide are making your keto journey easier. 💙
Best regards,
Keto Cycle Team
Hello Lisa,
We’re truly sorry to hear about your experience and completely understand how upsetting this must feel. Our subscriptions renew automatically at the end of each selected period, and the full price and terms are displayed before confirming the purchase. We sincerely apologize if this was unclear or caused frustration.
Please know that we take cases like this very seriously. Please reach out to us at [email protected] with your account details, so our team can assist you directly. We would love the opportunity to review your account in detail and make sure everything is handled properly.
Best regards,
Keto Cycle Team
Hello Terry,
We’re truly sorry to hear about your experience – it’s completely understandable to feel frustrated when the plan didn’t match your expectations. Your concerns are important to us, and we want to make things right. Please reach out directly to our support team at [email protected] so we can review your case in full and work toward a proper resolution. 🙏
Best regards,
Keto Cycle Team
L
Lois Clark · 写过 1 条评价 · 体验于 2025-08-22 ·
★★★★★
我对生酮饮食感兴趣,因为……
我对生酮饮食感兴趣是因为脑震荡和由此产生的脑雾等,而不是减肥。
Keto Cycle 回复2025-08-23
Hello Lois,
Thank you for sharing! If you’d like more guidance or have specific questions about adapting the plan to your needs, feel free to reach out! 🙏
Best regards,
Keto Cycle Team
G
Geoffrey Williams · 写过 2 条评价 · 体验于 2025-08-20 ·
★★★★★
流程简单易懂
Keto Cycle 回复2025-08-20
Hello Geoffrey,
Thank you so much for your kind words! We’re thrilled to hear you found the process easy to follow. 😊
Best regards,
Keto Cycle Team
Hello Keith,
Thank you for your honest feedback. We’re happy to hear you appreciate the features we offer, and we truly value your perspective on where we can improve. We're continuously working on making our pricing more transparent and refining our support processes to better serve our users.
If there’s anything you'd like to discuss further or if you need help with your subscription, please don’t hesitate to reach out to us at [email protected] — we’re here to help. 🙏
Best regards,
Keto Cycle Team
Hello Kylee,
Thank you for your feedback. We understand ads can be frustrating and appreciate you sharing your thoughts.
If you have any questions or need assistance, feel free to reach out to us at [email protected]. 🙏
Best regards,
Keto Cycle Team