KGORGE

Thank you so much, Niko! It was a pleasure working with you on this project. We're thrilled to hear the shade sails met your expectations and helped bring your vision to life. Your detailed drawings, clear measurements, and professional communication made the entire process smooth from start to finish. We truly appreciate your trust and support, and we look forward to working with you again on future projects! Sincerely, Joe

Thank you for your wonderful review, Linda! We’re delighted to hear that the shade sail worked perfectly with your existing shade structure and provided the waterproof protection you were looking for. It’s great to know that you found it both lightweight and effective. Thank you for choosing KGorge and for sharing your experience. We truly appreciate your support and are so glad you love it! KGorge Team

Thank you so much for your kind words, Melanee! We’re honored to be a part of your custom projects and thrilled to hear that your orders continue to meet your expectations. Providing high-quality products, a wide selection of colors, and reliable service is exactly what we strive for. KGorge Team

Hi Phil, Thank you for your review! We’re delighted to hear that you’re pleased with both the product and our customer service. Your support means a lot to us, and we’re glad you found it well worth the investment. Thank you for choosing KGorge! KGorge Team

Thank you for your review, Brandon! We’re so glad to hear your shade sail arrived quickly and is helping you enjoy your deck during the day. It’s wonderful to know it’s providing the comfort and shade you were looking for—and that it looks great too! Thank you for choosing KGorge, and we hope you continue enjoying your outdoor space all season long. KGorge Team

Hi Sandy, we’re so happy to hear that the product was easy to install and is helping keep your pool deck cool and comfortable. It means a lot that you’ve chosen KGorge multiple times, and we truly appreciate your trust in us. KGorge Team

Thank you so much, Nancy! We’re thrilled to hear everything arrived exactly as expected and that the ordering process was smooth for you. It means a lot to know the final product exceeded your expectations — that’s always our goal. We truly appreciate your support and look forward to helping with your next project! Sincerely, KGorge Customer Care Team

Thank you so much, Michael! We’re glad to hear the cover has been such a great upgrade and is performing well, even through windstorms. It’s always wonderful to know the waterproof performance and durability are meeting expectations. We truly appreciate your support and hope you continue enjoying your outdoor space! Sincerely, KGorge Customer Care Team

Dear Customer, Thank you so much for the detailed feedback and for your continued support over the years! We’re really glad to hear the curtains have held up well against the wind and rain, especially under the strong Alabama sun. Outdoor exposure can definitely be demanding on fabrics over time, so we truly appreciate your honest perspective and repeat business. We’re also continuously working on improving our materials and construction to enhance long-term durability and UV resistance. Thank you again for choosing KGorge — it means a lot to us that you continue coming back for your outdoor projects. Sincerely, KGorge Customer Care Team

Thank you so much, Phyllis! We’re delighted to hear you love the outdoor curtains and that the installation went smoothly. Your kind words truly mean a lot to us. We hope they bring beauty and comfort to your outdoor space for many years to come — and we’ll be here whenever you’re ready for the next set 😊 Sincerely, KGorge Customer Care Team

Dear Customer, We’re truly sorry to hear that the product did not meet your expectations and for the inconvenience you experienced. Our shade sails are custom-made to specified dimensions and designed to work within a particular installation setup. Because of this, achieving the right sizing, tension, and installation angle plays an important role in how the sail performs over time. Additionally, during severe weather conditions, we recommend temporarily removing the sail to help avoid potential damage. It may also be helpful to note that fabric shade sails and tarp-style covers are designed for different purposes. Fabric shade sails are intended as tensioned structures that provide shade while integrating visually into outdoor spaces, whereas tarp-style materials are generally designed for direct coverage and utility use. Because of these differences, their performance can vary depending on the installation and conditions. That said, we understand how frustrating this experience must have been, and truly appreciate you taking the time to share such detailed feedback. We’re always working to refine both our products and the guidance we provide, so they better support different outdoor setups and customer needs. We’ll also take your experience into consideration as we continue to expand and improve our product range. If you’d be open to it, we would genuinely welcome the opportunity to learn more about your setup and explore whether there’s a more suitable solution for your space.

Dear Customer, We’re very glad to hear the material quality and weather resistance have worked well for your breezeway project, especially through heavy rain. Truly appreciate your kind words about our customer support. Thank you as well for sharing your experience regarding the sizing and grommet spacing. We understand every installation can have unique requirements, and your feedback is very valuable as we continue improving our recommendations and customization options. Sincerely, KGorge Customer Care Team

Thank you so much, Lynn! We’re thrilled to hear you’re so pleased with your curtains and accessories. Your idea of using the weight holders with corn hole pouches sounds incredibly creative — we love hearing how customers personalize their setups to fit their space perfectly! It’s also wonderful to know the material quality, color, custom sizing, and turnaround all met your expectations. We truly appreciate your recommendation and support, and we’d be honored to work with you again in the future! Sincerely, KGorge Customer Care Team

Thank you so much, Ronald! It’s wonderful to know your patio has become a space you can now enjoy even during the cold Tennessee mountain months. Thank you again for your support and for letting us be part of creating that space for you! Sincerely, KGorge Customer Care Team

Dear Customer, Thank you for taking the time to share your feedback. After reviewing our records, your shade sail order was placed on July 26, 2024. When you contacted us in September, the product had unfortunately passed the warranty coverage period. That said, we did respond by email on September 22 to acknowledge your message and explore possible next steps. If that email did not reach you, we sincerely apologize for the inconvenience. We want to clarify that while our shade sails are designed to be water-resistant and durable for outdoor use, prolonged exposure to extreme weather conditions, high tension, or improper installation may impact performance over time. That being said, we never want a customer to feel unsupported. Although this order is outside the warranty period, we’re still very willing to help. We’ve offered a return-customer replacement discount and would be happy to review your situation again to see what solution may be available. Please feel free to contact us directly at [email protected], and our team will make sure your inquiry is followed up properly. Thank you again for your feedback—it helps us improve both our products and our service. Kind regards, KGorge Customer Care Team

Thank you very much for sharing your feedback. We sincerely apologize for the fading issue you encountered and are here to make things right. As we don’t have your specific order details, could you please kindly contact us at [email protected] so we can provide a solution? Customer satisfaction is extremely important to us, and in response to previous feedback regarding fading issue of standard outdoor curtains, we launched our Fadenomore fade-resistant outdoor curtain line two years ago. This upgrade was specifically designed to address color retention using yarn-dyed outdoor performance fabric for long-lasting vibrancy. We would be pleased to offer you a suitable upgrade or replacement. Additionally, we are gradually phasing out color options of standard outdoor curtains that have reported fading issues, and we remain committed to continuously improving our products to better meet our customers’ needs. We truly appreciate your understanding and patience as we work to ensure a better experience for you.