KGorge is an outdoor living brand specializing in custom shade solutions designed to make outdoor spaces more comfortable, functional, and enjoyable. Our core products include custom sun shade sails, outdoor curtains and installation hardware, with a strong focus on made-to-measure solutions for patios, decks, pools, gardens, and other residential or commercial outdoor spaces.With flexible customization in size, shape, color, fabric, and installation options, KGorge helps customers find practical shade solutions for both standard and unique outdoor environments. We are committed to combining reliable quality, thoughtful design, and personalized customer support to help customers create outdoor spaces that truly fit their needs.
Reviewers had a great experience with this company. Customers frequently praise the beautiful design, sturdy construction, and overall high quality of the outdoor curtains and custom sunshades. Many consumers mention that the items are very simple to install and do an exceptional job protecting their patios from harsh sunlight and heavy rain.
However, some reviewers were not happy with the persistent sagging issue occurring right in the middle of the larger shades. A few other people also felt that the provided measurement guidelines resulted in items that were either too large or did not fit their outdoor spaces correctly.
We ordered outdoor curtains for our patio. These came in a reasonalble amount of time and the quality was just as described. They are heavy duty with nice gromets that should last for a long time. We have yet to determine how the dark cloth with sustain its color when the summer sun starts shining but for now we are very pleased with our purchase.
I think your return policy is terrible. I think the return time should be 1 month. I had unopened curtins and couldn’t return them after 2 weeks. Ridiculous!
KGORGE 回复2024-01-03
Dear valued customer,
We greatly appreciate your support.
We sincerely apologize that our product did not meet your expectations.
I'm sorry that our return policy no longer has the 30-day provision a long time ago.
For further details, please refer to our comprehensive returns policy: https://kgorge.com/pages/return-refund-policy
Could you pls tell us which order you want to return?
And we have provided the solution in the email and are waiting for your timely reply.
Thank you for your understanding and cooperation.
Wishing you a wonderful day!
Warm regards,
kgorge.com
I read the reviews and decided to order vinyl tarps to “enclose” my patio for the winter to keep my orchids protected from the cold. If you considering enclosing your patio, these tarps are excellent. With the use of the tarps and 1 small propane space heater, the large patio has consistently been 12 degrees warmer than the outside temp.
Took almost month for express delivery and was told refund. NEVER HAPPENED. PRODUCT QUALITY VERY POOR STATED CLEAR HEAVY GAUGE PLASTIC FOGGY AND THIN WAS SUPPOST TO HAVE ENFORCED HOLES AROUND TARP 13FT BY 33FT HAD 4 ONE ON EACH CORNER I FEEL I GOT TOOK ADVANTAGE OF.I AM 76 AND MY MONEY IS HARD TO COME BY. THIS WAS ORDER ED TO TRY AND PROTECT BACK PORCH FROM WIND TO TRY AND CUT FUEL BILL
KGORGE 回复2023-12-08
Dear valued customer,
We sincerely apologize for any inconvenience caused.
Would it be possible for you to kindly take a few pictures that clearly highlight the specific issue and send them to us by mail?
We have also sent you the mail and will try our best to help you.
Waiting for your timely reply.
Thank you for your understanding and cooperation.
Have a wonderful day!
Warm regards,
kgorge.com
Curtains are good quality and arrived quickly. Customer service was responsive, and the price was reasonable, however, the color info and photo on the webpage isn’t accurate: the forest green is actually emerald verging on teal. But overall, good curtains, good experience with the company.
KGORGE 回复2023-12-12
Dear valued customer,
Thank you for your support, and we sincerely apologize for any inconvenience caused.
Regarding the product color problem you mentioned, I'm sorry that there is a color difference between the color of the picture and the actual product. You can also take a look at the product description.
And we have provided the solution in the email and are waiting for your timely reply.
Thank you for your understanding and cooperation.
Have a nice day!
Warm regards,
kgorge.com
You sent the wrong item. Something I didn't want and could not possibly use you and would not take it back, so I had to dispose of it.
KGORGE 回复2023-12-04
Dear valued customer,
Thank you for your support and sorry for the inconvenience.
Sorry we sent you the wrong size item, just we have fully refunded your order.
And the wrong size item you can dispose of the wrong product yourself, throw it away or keep it.
We also have sent you the email and are waiting for your timely reply.
Thank you for your understanding and cooperation.
Have a nice day!
Warm regards,
kgorge.com
I was looking for exterior drapes for the west side of my house. In the summer, the sun shines right into the living room, making the house hotter. The drapes I bought from KGEORGE were perfect and came in colors. Price was right.
I ordered the top/bottom grommet curtains to make a wind/rain blocker for my hot tub. I measured my space and put in my custom measurements and my curtains arrived in a couple weeks and they fit perfectly. They have been up for a couple months now. They still look fantastic and they do keep wind/rain off of us. I would definitely recommend KGORGE.
The curtains and rods came quickly and were exactly as expected. Very high quality rods and curtains. They make afternoon on my porch very nice dispite hot Florida sun. Love them. Will order again
The absolute worst company on the market . Poor quality products , poor customer service .
KGORGE 回复2023-11-06
Dear valued customer,
We greatly appreciate your support.
We sincerely apologize that our product did not meet your expectations.
Regarding your request for a return, we have previously agreed to your request and have provided you with the return information and address.
It's just that we haven't received the logistics tracking number for your return yet. We have contacted you by email and provided a solution. Waiting for your timely reply.
Thank you for your understanding and cooperation.
Have a wonderful day!
Warm regards,
kgorge.com
I ordered these sheer tab top curtains to enhance and privatize my patio. I used a tension wire for the rod. It worked great. These were of very good quality and they really make my patio pop. They're waterproof and easy to wash, which is an added bonus. They are sheer enough, while at the same time providing enough privacy. I would definitely recommend them. They came quickly, and as described. Don't hesitate to place an order. I'm very happy. They're exactly what I wanted! Thank you!
I gave 2 stars because the order I received was what I ordered however once I hung the curtains I didn’t care for them (a little gaudy for my taste), but when I reached out to return them I was one day past the apparent 2 week return window and there “was nothing they could do for me”. A two week return window?! Seriously? Life gets hectic and I have never heard of only having two weeks to return something AND if I had returned them they charge a 20% restocking fee. Needless to say the customer service is lacking with this company. DO NOT ORDER if you are on the fence!
KGORGE 回复2023-11-03
Dear valued customer,
Thank you for your support and sorry for the inconvenience.
We deeply apologize that our product did not meet your expectations.
Please refer to our returns policy: https://kgorge.com/pages/return-refund-policy
For your case, we have provided the solution in the email and are waiting for your timely reply.
Thank you for your understanding and cooperation.
Have a wonderful day!
Warm regards,
kgorge.com
Fast delivery, excellent water resistant shade sale, fair price. Very high quality in my opinion, really does shed water, but make sure you get the slope right.
These curtains are beautiful the quality of the fabric and design exceeded my expectations. and the colour perfect. The Sun Light poors through the stars while significantly dimming the overall light in the room. I love these curtains. :D
I needed a custom size outdoor for a sleeping porch. The curtains made for me were perfect. Fabric looks like it will hold up for a long time. I have tried other solutions and this was easily the best.
I had to return a product to this company, within their return policy, as defined on the company's website. At first, they were refusing to honor the return. After I left a 1 star review on this website, they finally started to agree to honor their return policy. From that point, it took 6 weeks of back-and-forth emails to push them along.
I cannot review the quality of the product, but just know, if you need to make a return, this company is very sneaky, and will try their best to avoid honoring the policy they have laid out. They will try things such as sending a fake "return accepted" email, but never actually refunding the money to your card. This part of the process took about 3 weeks.
I would highly recommend spending a bit more on a reputable brand, and not this type of shady business.
KGORGE 回复2023-10-12
Dear valued customer,
We sincerely apologize for any inconvenience caused.
Upon receiving your feedback, we immediately took action to address the issue you brought to our attention.
Then we agreed to your return request. The previous suggestion to keep it was indeed because returns cost you time and money.
We also reminded you when confirming the return that product returns and testing will take time, and we also sent you an email when we issued a refund.
Sorry to keep you waiting, but we have tried our best to solve the problems we encountered, and we will work hard to improve in the future.
Thank you for your understanding and cooperation.
Have a wonderful day!
Warm regards,
kgorge.com
Received my order timely. A very quality material, looks and feels awesome. Hangs very well! Second time I've purchased outdoor curtains from Kgeorge and I'll be back!
Thank you.
The shade sail is too heavy, too thick. After 4 attempts in hanging it, we finally folded it up and put it away. It is not meant for a patio cover.
KGORGE 回复2023-09-27
Dear valued customer,
We sincerely apologize for any inconvenience caused.
Upon receiving your feedback, we immediately took action to address the issue you brought to our attention.
We have provided you with a solution to the problem via email. And we hope you can check and reply to us in time.
We eagerly await your prompt response.
Thank you for your understanding and cooperation.
Warm regards,
kgorge.com