The curtains are awesome
The curtains are awesome. I was really suprised at the quality. I love them!
关于 KGORGE
数据更新- 网站
- kgorge.com
- 分类
- 家居与园艺
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 36 条评价
- 差评回复率
- 85%（86/101 条）
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商家自述
KGorge is an outdoor living brand specializing in custom shade solutions designed to make outdoor spaces more comfortable, functional, and enjoyable. Our core products include custom sun shade sails, outdoor curtains and installation hardware, with a strong focus on made-to-measure solutions for patios, decks, pools, gardens, and other residential or commercial outdoor spaces.With flexible customization in size, shape, color, fabric, and installation options, KGorge helps customers find practical shade solutions for both standard and unique outdoor environments. We are committed to combining reliable quality, thoughtful design, and personalized customer support to help customers create outdoor spaces that truly fit their needs.
以上内容由商家自行提供，未经平台核实。KGORGE靠谱吗？
KGORGE（kgorge.com）在 OK.one 的综合评分为 3.7 分（满分 5 分），基于本站收录的 342 条用户评价，属于家居与园艺分类，口碑一般。评价两极分化：67% 给出 4 星及以上，同时 26% 打了 1 星；商家回复了 85% 的差评；评价主要围绕产品、质量。数据最后更新于 2026-10-25。
评价综述
AI 生成Reviewers had a great experience with this company. Customers frequently praise the beautiful design, sturdy construction, and overall high quality of the outdoor curtains and custom sunshades. Many consumers mention that the items are very simple to install and do an exceptional job protecting their patios from harsh sunlight and heavy rain. However, some reviewers were not happy with the persistent sagging issue occurring right in the middle of the larger shades. A few other people also felt that the provided measurement guidelines resulted in items that were either too large or did not fit their outdoor spaces correctly.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
The best curtains ever!
The curtains I received were absolutely gorgeous and were at such a fair price. I have looked to furnish my office space with many windows for many hours and was discouraged until I found KGorge Curtains. I have been overwhelmingly happy with the curtains I received from KGorge and the gold color is beautiful.
Customer Service is difficult to work with
After nearly exhausting myself trying to get a refund they finally gave me one after seeing my review on Trustpilot so thank you Trustpilot!
KGORGE 回复2023-09-18
Dear valued customer, We sincerely apologize for any inconvenience caused during this process. We believe it is important to clarify the situation for both parties involved. To provide a comprehensive understanding, there are two orders associated with your account. For the second order, you requested a reissue, and we promptly fulfilled your request by sending a replacement package. However, upon receiving the reissued package, you requested a full refund for the first product, which was initially in good condition. After careful consideration, we agreed to your refund request, but we kindly asked for the return of the package, and we will cover the shipping costs. However, we understand that you are currently unwilling to return the product and are seeking a full refund from our end. Following negotiations, we proposed a partial refund, allowing you to keep the product without returning it. You agreed to this arrangement. We have been actively working to resolve your concerns, but we have noticed that your requirements have changed multiple times. It appears that you would like to keep the package without any issues while requesting a full refund from us. We have been trying to confirm the appropriate refund amount with you, but it seems that this issue was avoided in your communications. We have sent you multiple emails, and we kindly request that you respond as soon as possible in order to expedite the resolution of your matter. We genuinely value your satisfaction and aim to address your concerns promptly. Please provide us with a timely response so that we can resolve this matter to your satisfaction. Best regards, kgorge.com
The curtains were exactly as described, luxury!
The curtains were exactly as described. Actually, even better than what i expected! They’re luxurious and sooo soft! I’m so happy with them and the KGORGE Comoany was great…fast delivery, packaged well and in a good time frame! My daughter loves them too and called to ask me once she got back home, where I had gotten them. Well made, beautiful…great experience!☺️
Great curtains and customer care!
We ordered curtains with the Pvc panels for our off grid cabin. They came rather quickly. They where just what we want. The quality was there. Worked with Kara, costumer service, she was very knowledgeable and helpful. We will order from them again.
We bought venetian blinds
We bought venetian blinds. They came promptly, was packed well, and we hung them without any issues. Very happy.
I use these types of curtains for my…pool room.
I use these types of curtains for my pool room, which is open on one side. Did not want to pay for the fourth screen and door, but the bugs (huge horse flies) kept coming in. I had previously purchased from another company and their product worked but the fabric only lasted 2 years. I have been surprised at the difference in quality, the fabric from my new kgorge curtains is exceptional and I expect will last for years longer. The grommets are strong and the entire panel hangs perfect. I am totally happy with the shopping experience and the communication during shipping.
Poor quality, lies and manipulation
Poor quality product. When I inquired they agreed to ship replacements, but only if I remove my bad review. This is why they maintain a relatively positive online reputation when they are little more than scammers. They told me that they had shipped replacements and asked that I change my review, but when I called their bluff, it turns out they had not shipped anything. They simply tried to manipulate me into withholding the truth about my experience. I'd rather lose the money than be manipulated by liars.
KGORGE 回复2023-09-06
Dear customer, Really sorry for the inconvenience. We try our best to solve the problem in case of dispute。 But unfortunately, due to the reason that the dispute is not closed, there are restrictions on refund and replacement. We have tried our best to solve the problems we encountered, and we will work hard to improve in the future. Any questions, please feel free to contact us. Have a nice day! Best regards, Kgorge.com
We hung the curtains from curtain rods…
We hung the curtains from curtain rods around our outside patio area and they look great! At night they block the neighbors outside light from reflecting on our patio television screen. Works perfectly. The delivery time was fast and the follow up from the company was wonderful. They definitely care about their customers!
Great sail shade!
Shipped out faster than I thought. Quality fabric. Stitching is superior.
This Outdoor Curtain Works Well
The outdoor curtain I ordered is good quality, and I expect it will hold up well. It does a great job of blocking the light. One minor item -- it was advertised as a weighted curtain, and it is, but not in the way I envisioned. I thought there would be weights built into the bottom of the curtain. Instead, there are small bags you fill with weight and attach to the bottom of the curtain. That works just fine -- maybe even better than what I envisioned.
I ordered a custom shade sail
I ordered a custom shade sail with a curtain sewn to one side. I love ❤️ it! I wasn't exactly sure how well it was going to work, but it has exceeded my expectations. I get shade plus privacy in a beautiful open shelter from sun and rain. It seems to be very strong material, but because we get hurricane winds in Florida I set it up to easily put up and take down when the storms come.
Read before you click "BUY"
For people looking to purchase product from KGORGE, read reviews before making this mistake. The product I ordered was 24x24 Outdoor Waterproof Sun Shade worth $240. After I made my purchase no confirmation email was provided until I reached out to them (over one week later) only to find out my order will get shipped out within 24hr and tracking number will be provided. Since that never happened, I asked KGORGE costumer service to cancel my order. 24hr later I was informed that my order was shipped. No idea why since I canceled the order. Anyways, I asked KGORGE to provide me return address so I can send back the product, instead I was offered $20 refund and advised to sell the product to someone I know. What these professionals didn’t notice is that I purchased the product using PAY-PAY and after I started a dispute, they immediately sent me return shipping address. Finally, a week later PAY-PAL after reviewing the case refunded my money and of course KGORGE sent me an email same day stating they refunded the money (BS) Sidenote: based on the web site the company is based in Texas but the package was sent from Beijing China. Wish they would add this small detail on the website. Regardless, interesting experience I want to share with all future KGORGE buyers.
KGORGE 回复2023-08-04
Dear customer, Really sorry for the inconvenience. We have our own warehouses in Arizona, USA and China. The order will be sent from these two warehouses. Regarding the confirmation email, we will send it as long as you successfully place an order, you can check your junk and spam. Cuz the return will waste a lot of your time and extra return fees, so we will put forward our suggestion for your reference. We will try to improve in the future. Have a nice day! Best regards, Kgorge.com
Great product and service
Great product and service, delivery was exactly when they stated.
Suprised.
It was delivered as expected. Surprise to find this one had hook point in the center and not just on the corner.
This is a great product
This is a great product. The reason I say this is because it is sturdy. It is not some cheaply made product it is solidly constructed, which means that it should last for awhile compared to the tarps I had up there before which only lasted a short time before it started to rip
Be aware!
I ordered over $1000 worth of products and paid for expedited shipping. Half of my order arrived but it says that the whole order was delivered. It wasn't. We don't have any of the drapes, only the hardware. I've called multiple times - no answer. I've emailed multiple times - no answer. I've used the chat feature-ended the chat when no one came on after 10 minutes. Apparently they responded later after I'd given up with a brief 'how can we help' and then emailed me a screen shot of their response. But then they never responded again after I followed up. I strongly suggest not ordering from this company. They do not have it together. No customer service, no response. I have started a dispute with my credit card company. Save yourself a headache - order somewhere else. Edit: The company reached out to resolve the issue and the curtains arrived 4 days later but they were 2 shades darker than I ordered ( I purchased the sample before I ordered so I could see the color in person before ordering). I decided to keep them because, even though they are much darker than expected, they will still work, but it’s not ideal and most people would not be ok with this color change. Something to be aware of. The quality of the curtains seems good for the price however so I will give them an extra star for that.
KGORGE 回复2023-08-01
Dear Jmmc， Thank you for your support and sorry for your inconvenience. But we noticted your order 22414 the curtains parcel arrived on 7/28/2023 at 16:31 And sorry we can refund you the shipping fee. Look forward to your early reply by mail. Have a nice day! Best regards, Kgorge.com
There were some hiccups in the…
There were some hiccups in the beginning, but the end result worked out great.
I have called 4 times no answer
I have called 4 times no answer. I have emailed 2 times no answer. I have done the live chat and they say they will get back to me no one does. This is a terrible website my order was over $1,000 and I paid for expedited ship because needed it for a opening of a restaurant but e still do not have it and I can not get in touch with anyone. I am not happy at all and I plan to let everyone know my experience. MY order number is 21021 if you could look it up and get some type of answers its been 3 weeks now.
KGORGE 回复2023-07-04
Dear customer, Really sorry for the inconvenience. We have replied to your email before. But your feedback has not been received, maybe you can check the spam email. Now we have sent you an email again, please pay attention to check it. And we have already contacted telephone customer service to call you back, please pay attention to the strange calls in the follow-up. Look forward to your email reply. Have a nice day! Best regards, Kgorge.com
Durable outdoor curtain
Durable outdoor curtain, navy blue, accurate measurements, customer service responded in good time, bought 13 curtains, 2 faded within a year,only complaints.
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