KGorge is an outdoor living brand specializing in custom shade solutions designed to make outdoor spaces more comfortable, functional, and enjoyable. Our core products include custom sun shade sails, outdoor curtains and installation hardware, with a strong focus on made-to-measure solutions for patios, decks, pools, gardens, and other residential or commercial outdoor spaces.With flexible customization in size, shape, color, fabric, and installation options, KGorge helps customers find practical shade solutions for both standard and unique outdoor environments. We are committed to combining reliable quality, thoughtful design, and personalized customer support to help customers create outdoor spaces that truly fit their needs.
Reviewers had a great experience with this company. Customers frequently praise the beautiful design, sturdy construction, and overall high quality of the outdoor curtains and custom sunshades. Many consumers mention that the items are very simple to install and do an exceptional job protecting their patios from harsh sunlight and heavy rain.
However, some reviewers were not happy with the persistent sagging issue occurring right in the middle of the larger shades. A few other people also felt that the provided measurement guidelines resulted in items that were either too large or did not fit their outdoor spaces correctly.
Stay away. They do not allow returns if you are not satisfied with your purchase! They don’t allow returns if the product is not damaged. It doesn’t matter if you are not happy with the product. I even offered to pay for the return, which I should not be responsible. They still didn’t allow a return. After I ordered, they sent an email saying they shipped my order, but the shipment never arrived. I called and they told me I needed to call USPS to check on my order. It was only after a fews days of them telling me nothing to resolve this issue I stated I wanted a refund if I didn’t get the order that they decided to ship it again. I got confirmation from the post office the first order was never received by them, and it was also confirmed by their own tracking number. This company tries to intentionally stall you in an effort to mislead you. The customer service representatives are incapable of resolving an issue. Customer Service on the telephone was nothing more than a live voice mail. They had no answers. They just said they would forward message. The customer service agent via email, Shelia, emailed me back and forth for three days about my return before finally saying they have a no return policy if the product is not damaged. They don't care if you feel the product was misrepresented and you are not satisfied.. She only told me about the no return after I continued to refuse a $30 partial refund on a $262.36 order. Why not tell me day one you have a no return policy. Again, they have very misleading and stalling tactics. I hate the quality of my curtains. The looked cheap. It's not what I expected, so I can't use them. They are much too thin. Not like they described. Yet, I am unable to return them. I didn't realize this when I purchased. This company is shady. This is why you can't find them or leave a review on Google. I will never purchase here again. This is by far the Worst company ever!!! Companies that don’t accept their own unused product back is very shady. Just stay away! Only shop with vendors that accept returns, because you can never really tell what you are getting when ordering online. Shop with vendors you can trust are transparent, honest, and want to earn satisfied customers not force people to keep their products because they don’t want it back.
Update: KGorge, you sent an email hours after you saw my negative review post. You were told not to contact me again if you were not offering a full refund. You conveniently left that part out! Why would I accept a $30 credit and let you keep $232.36 of my money for product I feel I was misled me to buy. If you want to be transparent, indicate on the checkout page that items are not returnable. That’s real transparency! Consumers don’t fall for their replies. I told no lies in my review!! STAY AWAY CONSUMERS!!
KGORGE 回复2024-09-26
Dear customer, I am sorry to hear that you feel disappointed and frustrated about your purchase. However, I hope you believe there have never been any stall tactics during the whole process. Unfortunately, the first parcel was missing during shipping. We acted promptly to resend your order after we received your feedback, and the curtains were finally delivered successfully within your required time frame.
Our return policy is transparent, and you can find all the details on the return page of our website. We recommend our customers check the full information before making a final decision. We have several years experience in the industry, and our curtains have received much positive feedback from our customers. All our products come with an one-year warranty, so you can rest assure about their quality.
As you mentioned, we could have turned down your request at the very beginning. However, we understand that the shipping process may have caused inconveniences for you, and we sincerely wanted to improve your experience. Therefore, we actively communicated with you and tried to handle your case as an exception, offering an additional partial refund. We sent you emails, and you told us not to contact you anymore. I regret to see that you refuse our communication and have chosen an extreme way to deal with the situation. I hope you can reconsider and communicate with us to improve the situation.
We ordered curtains, and there was a discrepancy. Ultimately we did receive a refund. We still believe the product to be good and plan to reorder curtains.
Great value. One thing I learned that may help you …. think twice about the option of waterproof sails. THEY REALLY ARE! And the pooling is a problem! Good product and will purchase again … but not waterproof!
This company is the worst I’ve ever dealt with. I purchased some curtains that weren’t going to work for my gazebo. I returned them as they came same package etc, after they received my returned package I waited for two months for refund, no luck so I file a complaint with PayPal, PayPal wasn’t much of a help either they informed me that I took too long to reply and some additional information was needed so case was closed. I opened a new case and here we are five months later and I still haven’t gotten my refund. I reached out to the company, and this was there reply, Dear customer,
Thank you for your mail and sorry for the inconvenience.
We checked and found the dispute over your order has been resolved, just the outcome of the dispute is in our favor.
But we will transfer the refund for you through PayPal.
Could you pls send us your Paypal Account?
We eagerly await your prompt response.
Wishing you a wonderful day!
Best regards,
Kara thats a not true PayPal dispute was never in their favor then they want me to send my PayPal account info again don’t you have this info in your files…. Will be filing a complaint against this company after reading several reviews … should have done that before I Believe they just give you the running around till you get tired and they stay with your money and resold the item…
We were very happy when our order arrived. Warning I will not take long and they will faded drastically. We live in a shaded woods in the state of Ohio. China company do not expect to return, it will cost more than product. Look elsewhere.
I have been waiting for a credit to my credit card for what seems like weeks. When last I inquired, i was topd my 3 pkgs were being examined. The items were never taken out of the box, only opened to check the merchandise and once opened I realized the rods were
the wrong size and closed the boxes
Not sure what could be taking so long
These velvet blackout drapes really are beautiful & made very well. I have the champagne color & now the blush - they are both lovely but I’m especially fond of the blush. Also in the champagne I ordered the 84 length & in blush I ordered the 96 length & I really prefer the longer length bc the drapes look nice when they puddle on the floor. I like the amount of light that they block out… not fully black out by any means but definitely darkens the room considerably. Highly recommend!
Customer service is awful. Return process is awful.
We ordered the 192" X 276" waterproof sunshade for our backyard. After multiple attempts with different fastening devices we were unable to remove the sag in the middle of the shade with tension. We even used the kit that the company sold as an additional item. The material was just too weak in the middle. The return process has been a nightmare. I'm still trying to get a return address to ship the product back to the company. We've had over a 12 email exchange and at this point I seriously doubt if I'm getting my money back. Awful customer service. Do not recommend at all.
KGORGE 回复2024-01-11
Dear valued customer,
We greatly appreciate your support.
Our multiple email exchanges because we understand that the return will waste a lot of your time and extra return fees.
We sincerely apologize that our product did not meet your expectations.
Because the droop of the shade sail is also related to the size you ordered. The larger the size, the easier it is for the middle area to sag.
And we gave you suggestions on this issue and agreed to your return.
We have provided the return information in the email and are waiting for your timely reply.
Thank you for your understanding and cooperation.
Wishing you a wonderful day!
Warm regards,
kgorge.com
The curtains worked very well in our Gazebo. We draped open one side & closed the other (3) sides. They especially helped keep out the cold as we sat outside to enjoy the day! Thank you!
I ordered custom size patio drapes. I received them in less than a week. They were exactly what their website said they would be. The size was perfect. The price was very affordable.
We love our new outdoor curtains. We are using them on our from porch to protect the carved wood doors from the sun. They look nice! I purchased the tiebacks in order to be able to tie pack the curtains. Cute!
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