KGorge is an outdoor living brand specializing in custom shade solutions designed to make outdoor spaces more comfortable, functional, and enjoyable. Our core products include custom sun shade sails, outdoor curtains and installation hardware, with a strong focus on made-to-measure solutions for patios, decks, pools, gardens, and other residential or commercial outdoor spaces.With flexible customization in size, shape, color, fabric, and installation options, KGorge helps customers find practical shade solutions for both standard and unique outdoor environments. We are committed to combining reliable quality, thoughtful design, and personalized customer support to help customers create outdoor spaces that truly fit their needs.
Reviewers had a great experience with this company. Customers frequently praise the beautiful design, sturdy construction, and overall high quality of the outdoor curtains and custom sunshades. Many consumers mention that the items are very simple to install and do an exceptional job protecting their patios from harsh sunlight and heavy rain.
However, some reviewers were not happy with the persistent sagging issue occurring right in the middle of the larger shades. A few other people also felt that the provided measurement guidelines resulted in items that were either too large or did not fit their outdoor spaces correctly.
I ordered 4 curtains 100x108 in color mocha. They are all the exact same length, which was one thing I was worried about. I didn’t wash them since they will be hung outside; I did get them ironed though, and the water from the iron ran off them so easily. Fairly priced, exactly as pictured.
Arrived in a few packages a couple days apart, so if that happens with your order, do to worry. One of them was a the wrong size, but the issues was resolved hassle free, and I got the right size curtain very quickly.
I wish that I would have read the reviews before i ordered my curtains. Customer service is nonexistant.
KGORGE 回复2023-05-11
Dear customer,
Thanks for your support and sorry for the inconvenience.
Could you pls tell us what's worry with your order?
Sorry I have not found your order with the name Barb Smith.
You can contact our phone customer service : TEL: +1（469）277-6821 Phone Service hours:9am-6pm CST.
Or send the mail to: [email protected]
We will all deal with your problem as soon as possible.
Have a nice day!
Best regards,
Kara
I have called and emailed to return/exchange the shade that I purchased and no answer!!
The shade is too heavy for where I wanted it to be. Please email me back so I can get the right thing.
KGORGE 回复2023-05-06
Dear customer,
Thank you for your support.
Really sorry for the inconvenience.
We're so sorry that our product did not meet your expectations.
Maybe it's because the system judged it as spam, so we haven't received your email.
Could you pls tell us when you contact us to return the order?
We will try our best to help you.
Look forward to your early reply.
Best regards,
Kara
Dear Brian,
Really sorry for the inconvenience.
*This policy is applicable to orders made after 00:00 PST, November 17th, 2022 on www.kgorge.com.
And according to the return policy of the previous version, we do not accept returns unless the product is damaged or sent wrongly.
Now is follows the latest version of the returns policy: https://www.kgorge.com/pages/return-refund-policy
You can try to update the website to check it.
*If you would like to make a remorse return after 7-14 days of receiving the product, a 20% of order value will be charged as the quality inspection and restocking fee.
*Remorse return requests made after 14 days of receiving the product will NOT be accepted.
Any questions, please feel free to contact us.
Have a nice day!
Best regards,
Kara
Dear customer,
Thank you for your review and support.
Really sorry for the inconvenience.
But your order has been shipped out, and it has been delivered on 2023-04-10 09:51
NEW HAVEN, CT 06513, Your express has been delivered (In/at mailbox)
Here is the tracking information:
Tracking link: https://t.17track.net/en#nums=SF6043586520330
Could you please ask your family or neighbors if they have been signed it for you first?
And please check if it is in your PO Box.
If not, could you please ask the local postal office?
Any questions, please feel free to contact us.
Have a nice day!
Best regards,
Kara
I ordered curtains 2 weeks ago. Haven’t heard when shipping. Tried to call. No answer. Emailed. No response. Customer service is non existent.
They sure take your money fast.
KGORGE 回复2023-04-25
Dear customer,
Thanks for your support and sorry for the inconvenience.
Could you pls tell us your order number？
We can't find your order and e-mail accord your this name Dee.
And we usually respond to all emails we receive.
If you do not get a reply from us, it may be that the system judges it as spam, so we will not receive your email.
Pls don't worry, we will try our best to help you.
Look forward to your reply.
Best regards,
Kara
Kgeorge is an overseas company. Buyer beware! I ordered a custom shade sail, whoever they subbed to made the wrong size. They wouldn't take it back. Horrible customer service!
KGORGE 回复2023-04-06
Dear customer,
Thanks for your support and sorry for the inconvenience.
Could you pls email us your order number and item-specific questions？
We can't find your order accord your this name DJ.
We will verify it and then send you a solution. Please don't worry.
Thank you for your understanding and cooperation.
Look forward to your early reply.
Best regards,
Kara
I love these curtains all around my patio. They’re very durable and look great. The eyelets makes it easy to run cable’s through to keep them from blowing in the wind.
Love our new outdoor curtains! The color mocha is perfect to match our space! They came super fast and customer service was great getting back to me when the shipping wasn’t updated on the website! Order with confidence!
I have repeatedly called and emailed you regarding missing curtain from last order and a return of Halloween orange curtains. I got 1 email back asking for pictures which I responded to but then nothing back from you. This is TERRIBLE CUSTOMER SERVICE.
KGORGE 回复2023-04-06
Dear Richard John,
Thanks for your support and sorry for the inconvenience.
We have sent you the mail about you want to return 2 sets of Halloween orange curtains and missing curtain .
But no get your any reply, maybe your system judged it as spam.
Could you check the mail and reply to us.
We'll send you a solution after verification. Please don't worry.
Thanks for your help and cooperation.
Have a nice day!
Best regards,
Kara
On a pair of my outdoor curtains that I had ordered, two grommets were not measured correctly & it throws the pleats off. Liked the curtains except for this error.
KGORGE 回复2023-04-04
Dear customer,
Thank you so much for your great support on us.
We are truly sorry for your inconvenience.
Did you get the mail we send to you about your order?
Although we did carefully check the order and the package to make sure everything was in a good condition before shipping out, we are still very sorry for the trouble that has brought to you.
Is that possible to bother you taking some pictures which can show this problem specifically and send them to us by mail?
We'll send you a solution after verification. Please don't worry.
Look forward to your reply.
Have a nice day!
Best regards,
Kara
We ordered some curtains from another supplier but they were so lightweight that we returned them. The KGorge ones were much heavier and appear to be very well made. The second night after they were installed we had very strong winds and we were afraid they might have been shredded but they were completely unharmed.
A bonus was that the Teal Blue color was a perfect match for our patio furniture!
Strongly recommended.
Excellent service and product quality from KGorge. We ordered 4 non-standard sized curtains for the patio. They came in about a week and were clearly manufactured to our specifications. They look great and are of high quality. HIghly recommended!
Shipping was quick and arrived a day earlier, great, product was exactly as described.. the valances matches perfectly and it was less expensive from the site I usually shop.. I call that a win win for me…
I was looking for a clear tarp for our balcony to help deflect wind and elements while enjoying the outdoors. Kgorge offered the best solution. Shipping was ahead of schedule, the tarp is excellent quality and works as expected. Customer service is awesome. I will order from this company again, many beautiful items to choose from! Thank you Kgorge, Well done!
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