KrispCall is an AI-powered communication platform for growing business. It brings all essential messaging and calling features into one easy to use single platform, integrating effortlessly with your CRM. With access to phone numbers in over 100 countriesKrispCall makes it easy to maintain a consistent professional global presence. The platform also provides USA non-VoIP numbers, enabling reliable two-factor authentication (2FA).KrispCall platform also supports Bulk SMS for targeted outreach campaigns, helping businesses increase engagement and response rates.As KrispCall evolves, its AI-driven capabilities will continue to enhance your operations, with features like automated call transcription and intelligent response suggestions fully integrated into your business phone system. By replacing multiple tools with a single, reliable solution, KrispCall simplifies communication and allows teams to focus on what matters most-customers and growth.
Reviewers overwhelmingly had a great experience with this company. Many users frequently mention that the initial setup process is exceptionally quick and straightforward, allowing teams to start managing calls and messaging immediately without any friction. Consumers also praise the clean interface, consistent call quality, and the reliable overall performance that significantly improves daily business communication efficiency. Additionally, people highlight the helpful customer support team, noting that representatives respond promptly and provide clear, effective solutions to any account inquiries.
However, some customers also noted frustrations during the initial onboarding and verification steps, mentioning that getting approved and acquiring a number involved excessive requirements and unexpected delays.
Just a bunch of crooks. Offer a phone number and never supply. Monthly charge for getting nothing. Ask for more money to do anything
KrispCall 回复2023-04-25
We are sorry to hear about the inconvenience you experienced with our service. We take customer satisfaction very seriously, and we regret that we fell short in your case.
We would like to investigate your issue further and resolve it as soon as possible.However, we were unable to locate your user details based on this review.
We kindly ask that you send us an email from your signed-up email address to [email protected], so we can identify your account and proceed with the investigation.
Please note that if we are unable to fulfill the service we promised, we will refund your charges. We value your trust in our company, and we want to ensure that you are satisfied with our service.
Thank you for bringing this matter to our attention, and we look forward to hearing from you soon.
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I haven't sent a single SMS. I only used it to receive SMS to sign up for services like Ikea while I was overseas and couldn't get a physical sim card. If that's considered scam that led you to suspend my account I don't know what to say.
I certainly don't mind paying if your service is reliable and won't log me out randomly making me miss things or suspending my account out of the blue.
And what's most unreasonable is that you still charged me AFTER suspending my account.
In your reply, you said that lengthy verification is only required for extensive use. That's not true. You asked for it right in the beginning.
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There's a monthly fee for the account, then a monthly fee for the phone number. Also, unknown charges for maybe receiving SMS and taking calls? I don't know coz the call & SMS fee list is nowhere to be found.
The mobile app randomly logs you out and you miss calls and SMS.
Suddenly they suspend your account without sending you any email coz your credit is low. There is nowhere to recharge on the mobile app. Once you log in with a PC it logs you out of your mobile.
Even though they have suspended your account, they still auto-charge you the monthly fee - for both the account and number - yes, they charge you for your suspended account. You can't get the refund for the suspended account even if you decide you don't want to use it anymore. Coz it's their policy - once auto-charged, you will never get it back.
So then you give up on the refund and cancel the sub to prevent the next auto-charge.
In the cancel section, it says after you cancel the sub, you can still use the service until the end of the sub you have already paid for. That's a lie; once you click cancel, the whole dashboard is gone. It's blocked by a message "Your subscription for the workspace XXXX has been cancelled. Contact support for renew." Not that I will use it again, but why would you lie about this?
It's a hassle even to open an account. They require you to show them your monthly credit card statement with their company name and the amount they charge to prove that it's you who paid them. You can only get your monthly statement once a month. When you explain this to the support, they just repeat everything they have already said. If you can't wait for your monthly statement to come out before using the service, you have to go through a lengthy process that involves taking selfie with your passport.. etc. I don't even remember the full process. It took maybe 2-3 days.
KrispCall 回复2023-04-10
Thank you for taking the time to share your experience with KrispCall. We understand that you have had some difficulties with our service, and we apologize for any inconvenience caused.
We want to clarify a few points raised in your review. Like most SaaS products, KrispCall works on a monthly subscription service, and the number rental charges are also billed monthly and all the fees are clearly stated on the website during the signup process. We also have a credit threshold of $0.5 to keep making and receiving calls and SMS, which is communicated to all our users.
Regarding account suspension, it only happens when a user is found to be using KrispCall for spamming or phishing. In case of low credit, the account can be reactivated simply by adding credits, and it renews at the end of the billing period. We also have a refund policy that clearly states what is refundable and non-refundable, and a user can quit the services within 14 days of subscription and get a full refund of their subscription charges.
We acknowledge the inconvenience caused when a user cancels their subscription and wants to use the service till the end of their billing period. We are working on fixing this issue and making the process smoother for our users.
We understand that KYC verification can be a hassle, but it is necessary to ensure the genuinity of each user and to prevent unethical use of other's card details. We have certain restrictions that apply to non-KYC verified users, and a user may choose to skip this process if their use case is moderate.
We appreciate your feedback, and we will work to address your concerns and improve our service. If you have any further questions or concerns, please don't hesitate to contact our support team.
Very amateurish company. Although the chat staff are friendly they can't do anything but repeat the same thing 100 times and say "we hope" every time. I cannot receive 1 time verification text messages from a certain service I needed a number for and first took this problem to my service provider. They told me to ask my phone provider to disable ad blockers because they are blocking the text messages. After I put this to the chat staff they told me about 8-9 days ago to put this to their technical support. I have never in my life seen a technical support who takes more than 7 days to solve a simple problem or at least provide an answer to the problem instead of 8-9 days of total unresponsiveness. Very and very amateurish. Not recommended
As a small-sized staffing and recruiting company, we wanted to implement a hybrid work environment and offer our employees greater mobility. KrispCall made it possible for us. It has been a few months, and our employees have enjoyed using the app, which is super user-friendly.
However, I would rate it 10/10 if it provided better interoperability and more integrations with third-party solutions. I hope they work on it soon.
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